Flag Consumer Cellular Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I was calling my pharmacist to find out when I could pick up my medicine. but my phone call was re routed. to Consumer Cellular which told me that there was some irregularities on my bills. I waited for 25 minutes for a "friendly service Repersentive"" to answer this rerouted call. Finally I got a repersenitive and she informed me that i owed $54.44 on a bill who was disputed back in November 10 2017. A $25.00 late fee was added to the bill. I checked my receipts and bank statements and I saw that i had charge the November bill to Dillard's American Express and it had been cashed to my statement. So I asked to speak to Billings and got Andre. He informed me that the November bill was disputed and that i now owed $54/44 and can use the phone to Call Dillards until I charged the $54.44. so I charged that amount to my credit card and was able to finally call Dillards that explained that since I was given an new credit card, they had cancelled the check to Consumer Cellular. They were the one who had disputed that check. So now I am finally being told almost four months later that my check did not reach them and an added $25,00 was added and before I could use my phone, I had to charge that amount. Consumer cellular has kept me on the phone for three hours,Disconnected three times and am still waiting to get a hold of Andre in billings to explained what happened with American Express. Its would have been helpful if I had been told before now that my check was disputed after four months and my phone made useless until $54.00 was paid.

Dillards is sending me the check that I had paid and so I will come out the same,except for the $25.00 late fee which I had no notice of. Theres something terribly wrong with your phone system and not noticfing me of a problem four months earlier.
it doesn't speak well of Consumer cellular.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video