British Airways customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from British Airways.

Leave a Comment
Viewing British Airways customer service reviews 1 - 25 out of 89
Next »
11
Feb

Posted by Anonymous


on 2/11/18 at 8:26PM

Hi Customer Service
I am puzzled by this attitude of your finance . The bank information was given to you on 8 January 2018 and you told me payment be in 4 weeks but on 8 February 2018 , you again ask for my bank information. Without argument I resend the bank information to you again on 9 February and today you ask me to wait another 4 weeks? Is this the way you all going to keep delaying my compensation.
Can you give the authorize person in charge, I am very disappointed and want to file a complaint to him/ her
Please give me payment immediately or I am going to pestering you and your management in charge from now no
I see no reason for this delay as I have provided necessary bank information on 8 January 2018 through 范荣 and without reasoning he came back and request for bank information on 6 February 2018 . Appreciate your kind attention immediately
Thanks
Vincent

11
Feb

Posted by Anonymous


on 2/11/18 at 8:25PM

Hi Customer Service
I have drop over 20 mails to the customer service but nobody response. Compensation of RMB3486 but keep delaying payment
I am puzzled by this attitude of your finance . The bank information was given to you on 8 January 2018 and you told me payment be in 4 weeks but on 8 February 2018 , you again ask for my bank information. Without argument I resend the bank information to you again on 9 February and today you ask me to wait another 4 weeks? Is this the way you all going to keep delaying my compensation.
Can you give the authorize person in charge, I am very disappointed and want to file a complaint to him/ her
Please give me payment immediately or I am going to pestering you and your management in charge from now no
I see no reason for this delay as I have provided necessary bank information on 8 January 2018 through 范荣 and without reasoning he came back and request for bank information on 6 February 2018 . Appreciate your kind attention immediately
Thanks
Vincent

13
Jun

Posted by Jmemagwa


on 6/13/17 at 1:10PM

BA cancelled my flight and also my connection,12 hours before boarding,when i contacted customer service i was told price line had cancelled the flight. I had to go to the BA desk at the airport to find out what was going on, I was told they had put me on an american airlines flight, American knew nothing about flights. After a whole lot of back and forward BA said that they cancelled for operational reasons. So that meant that their customer service agent lied about priceline cancelling. This whole experiance has put me off BA for good ,and that their service hagents will just lie to get you off of the line.

28
Aug

Posted by divsalar


on 8/28/15 at 5:19PM

hi



my one baggage is lost on 25aug 6:30pm in vancouver main airport.



flight no. BA867/25aug/BA89/25aug






last name: divsalar



I didn,t recived my baggage since aug 28 5pm



i am a known case of cardiac disease and my important medicinse are in this baggage

and now i have some serious cardiac problems.

30
Sep

Posted by Anonymous


on 9/30/14 at 9:00AM

We flew from LA to Heathrow (direct flight) on 8/15 to start 14 day cruise to the Baltic. Discovered bags had not been placed on our flight in LA (even tho' we arrived two hours+prior to departure time). we were to depart Southampton at 4:00 PM on 8/16....next flight from LAX to Heathrow was to arrive at 5:00PM...given forms to complete and told that sometimes they even "helicopter" bags to cruise ships.....We thought we had a good chance at receiving our luggage since we were at sea for the first two days and would arrive at Oslo on 8/18....thought they SHOULD be able to get the bags there......we didn't receive our luggage until 8/24 (9 days into our 14 day cruise).....$25,000 later our trip was pretty much ruined. I am still waiting for any help from BA (I mailed a letter describing our problem and original receipts to them on 9/2....records indicate they received it on 9/8, but now they can't seem to find the original receipts (per various emails received from them saying not to respond to the email!!).....I don't have ORIGINAL receipts since I sent them to BA on 9/2!!!! and I spent $20+ sending all the info the first time.....I just want to talk to someone who speaks English!!! I just called BA reservations (my Princess Cruise agent advised to call them and ask for a supervisor to relay my information....just tried....got busy signals both times!!!!!!!! :(

28
Sep

Posted by fedup


on 9/28/14 at 1:00PM

I do not think that BA knows the definition of customer service. I traveled on 9/26/14 on BA from Paris to London to connect with an American Airlines flight to Los Angeles. Of course, the BA flight was late and i had to be rerouted to two other flights. My bag never made it to Los Angeles and American Airlines has been diligently looking for my bag for two days. The problem is that British never handed my bag to American. I have been calling British for two days and they have a call center in India, who keeps referring me back to AA, and i keep telling them that my bag is still with BA so AA had no record of my bag. So far these people have given me the phone number of TSA to follow up. I called TSA and they obviously laughed. The call center also gave me a wrong number to call in London. I asked to talk to a supervisor and apparently they do not have supervisors who talk to anyone. WORST CUSTOMER SERVICE EVER!!!

22
Jul

Posted by Ayesha


on 7/22/14 at 3:49AM

I am a British Airways flier - I like the airline and flights but this time - I had to cancel my booking due to a family emergency (a booking I made thru the website) and booked another BA flight (thru a travel agent). Now in Manage My Booking, when I try to cancel my booking for the first flight, I am only offered a £260 refund on a flight that cost almost £1,300.

03
Apr

Posted by Anonymous


on 4/3/14 at 8:12PM

Jst returned from a 3wk golfing holiday in ireland where b.a not only managed to lose my clubs on the way to ireland from sydney but to also lose them again on the way back.the same bag twice in 3wks.absolutely usless.no one has contacted me to say were they are or when then will get here.will never use them again and urge others to take heed.

17
Feb

Posted by fuzzza


on 2/17/14 at 3:35AM

It would be appropriate for me to write this message on your Valentines post as it relates to my recent honeymoon where I flew with BA from London to Las Vegas on BA2277. BA managed to lose my bag for 7 days meaning the honeymoon (and my brother's wedding which I was best man and which was part of our trip) was totally ruined. the bag was in Orlando, Florida which I had discovered by proactively following up and even when I told BA of its location as they had NO IDEA where it was it still took them another 4 days to deliver the bag to me. The customer service was absolutely terrible and the worst customer experience I have ever had. I have raised a claim for my baggage delay and expenses. My CLAIM NUMBER IS 11872300. COME ON BA ITS BEEN A MONTH SINCE I RAISED THIS - TIME TO EVEN ACKNOWLEDGE YOUR RESPONSIBILITY AND PROCESS THE CLAIM!!!!!!!!!

11
Jan

Posted by Anonymous


on 1/11/14 at 10:24AM

TO WHOM IT MAY CONCERN

I travelled from Gatwick to Schiphol on 24 Dec. 2013. When I arrived in Amsterdam my suit case had not travelled with me. I was not the only passenger thus affected as there were many others. I had to wait for four days before I was reunited with my case. However, when I enquired about compensation I was told I had to fill in several forms. I am baffled about this as British Airways knew what had caused this big delay. Surely, there should be a standard amount of financial recompense when this sort of thing occurs, say £30 per day. I was obliged to buy some clothes and toiletries to tie me over for the four days. I was not amused!

17
Dec

Posted by Anonymous


on 12/17/13 at 10:58AM

For whom it may concern,
i have travelled with BA on the 13th of December from Beirut to Los Angeles with my parents. We shipped 5 bags. The first flight got delayed so we landed 2 hours later than when we were supposed to in Heathrow airport which made us miss the second flight to LA on the American Airlines. They put us on another flight on the BA instead. FINALLY we arrived to LA 6 hours later. Now the biggest problem is, we didn't get ANY of our luggages, not even one! It's been 4 days already and they still didn't deliver us our lugagges! Heck, they don't even know where they are!!!
1- YOU, are ruining our whole vacation!
2- All our clothes, jackets, shoes, watches, jewelries, all our belongings are in these bags!
3- Have to buy many many things just to at least change every day
4- And most importatntly, my dad's MEDICATION is in one of the luggages! He's not feeling well at all, can't get him the medication in the US because it needs medical prescription which will cost a LOT of money!!!
Bottom line, we better get our luggages as soon as possible and i will make sure to post this everywhere i could so people would know how bad it is to fly with you, BA! This is UNACCEPTABLE!

11
Dec

Posted by Sheilauk


on 12/11/13 at 8:23PM

BA 185 Heathrow to Newark NJ USA DEcember 5th 2013.

Please can somebody thank the Captain of this flight for offloading our two Newfoundland dogs from the cargo area of plane as the heating wasn't working in the cargo area where our pets were. They arrived safely on another flight. It could have been a disaster. Thank you Captain BA 185 December 5

23
Oct

Posted by maryn


on 10/23/13 at 4:36PM

I cannot believe BA do not have bereavement fares - must be the only airline that does not. And for BA employees no less!!!!

02
Oct

Posted by Marvin Smith


on 10/2/13 at 9:10AM

on Sept 24th our flight 579 from Venice was late arriving to London we missed connecting flight 269 to LAX had to spend extra night in London BA rep said that we would be reimbursed for our over night expense's & taxi fare's. Is there a set amount & does this voucher happen automatically or what???? marv

25
Aug

Posted by Whiner


on 8/25/13 at 10:08PM

So far I cannot get online to confirm my seat and none of the various customer service phone lines is at all responsive. The main number closes at 11 pm EST. It is daylight savings time presently, so I'm not really sure how that affects their hours.
On another line, the call went to message and reported that the VM box was full. Oh, well.
I guess I'm not sleeping very well--or long--tonight.
I always heard China Airlines was the worst CS, but having looked at this site, I should say they are getting a run for their money.

07
Jul

Posted by Chupee


on 7/7/13 at 3:37PM

On July 3, 2013,a very incompetent BA agent took my hand luggage from me at the gate of the flight on my way from London to Africa and give me a baggage tag with a different name; this was after she had taken my passport and boarding pass for my information.BA can not say where my baggage is. They are very unprofessional.If I don't get my luggage, I am going to proceed with legal actions.

28
May

Posted by Gord81


on 5/28/13 at 6:08AM

Last weekend I was supposed to fly to Hamburg from Heathrow. Another BA flight had to return to the airport because it suffered technical faults (almost definitely due to poor maintenance). My flight was cancelled and there was a later flight but they told me it was full, however, you could get tickets for it online for around £1000.

They contacted me to say I am not entitled to compensation because according to EU law it is not their fault, because airspace was closed, and they couldn't do anything about it.

This is completely false, the airspace was closed because they had not maintained their aircraft properly and they made no attempt to get me to my destination, using another carrier if necessary.

When you call them, they say to email and say it can take 90 days for a response! Its ridiculous. Never flying BA again. I will pay more to fly with another airline.

16
May

Posted by Anonymous


on 5/16/13 at 3:52AM

Dear Sirs
I have been Travelling from London Heathrow to Abudhbai together with my wife on 12/May/2013 ,Flight No. BA 72 .
Myself 66yrs & my wife 55 yrs were forced to walk from the inside Train station to the plane . I sent I complain to British Airways Customer Services & the create a case Reference No 11028378 as they told me by email.
I appreciate if you look after this case and feed me back

24
Apr

Posted by bbh


on 4/24/13 at 1:02PM

I see from the news and stock prices, British airways is doing relatively well in this poor economy.
I am very pleased for your company and it's stock holders.

It is probably in part due to the robbing of customers like myself, who are on a fixed income. but still try to do the right thing.

I have sent letters to British Airways customer service, and have received the generic email in return, most unsatisfactory response.

you may remember the weekend of the 20th of January this year, there was a storm, which close Heathrow airport for a time, I remember it well as the weekend my only remaining relative died in England.
The phone lines were congested and I was unable to contact British airways, understanding these thing do happen, I tried to solve my own problem.
I had traveled to England four times since February 2012, each time on British airways, never with any kind of discount, and usually at relatively short notice. I left England on the 6th of January 2013, but knew I would have to return sooner rather than later, so I made a reservation to travel March 5th 2013.
My Aunt died the weekend of January20th.
in my distress and the inability to speak to a British airways representative, my best plan (so I thought) would be to cancel my reservation for March, pay the change fee, which was about $200 according to the information I found online,( apparently the language used was not for mere mortals to understand.)
I left DFW on January23rd to arrange and pay for my Aunt's Funeral, returned on February 4th, only to find British airlines had charged me a PENALTY of $1,124.00. for a flight which would not leave for another month!
I am sure the seat, which I also paid an extra $45 for the privilege of being able to choose was resold, and a nice profit made by British airways.

Had I known British airway would rob me of so much money, yes! to me it is a large amount of money, I would have kept the reservation for March 5th and had a vacation for the first time in many years and visited the friend who have been so supportive over the years. instead I contributed to the CEO pension fund.

Please remember, a person who experiences good customer service tells one or two others,but one who experiences bad customer service tells everyone.

19
Nov

Posted by Anonymous


on 11/19/12 at 9:02AM

My cargo was sent to Brazil instead of Hong Kong. It's been three weeks and it's being held hostage by the Brazilian Custom. Customs says it has released the mdse for shipment. British Airways says it has no plane for Hong Kong. Hundreds of thousands of dollars are being lost because of this Airline's incompetence and lack of urgency.

22
Oct

Posted by Anonymous


on 10/22/12 at 3:17PM

We travelled on a flight from gat wick to Antigua on 18 October on ba 2157

Your in flight staff where excellent in particular a flight attendant named Sheila. She went the extra mile to ensure I was comfortable because I have phobia of flying. Due to your online system crashing I was unable to sit with my sister. Sheila arranged temporary seating for take off and landing so I was close to my sister. Throughout the light she continued o suport and reassure me.

Please pass on a huge thank you to her. I will never travel

with virgin again.!!!

Donna brown

20
Oct

Posted by Stranded in Barcelona


on 10/20/12 at 10:51AM

When you book on their webpage,beware if you are not going from their hub, they will not assist if the other airline that connects you to their hub(flight-international) they will pass you off. then the response time from the customer relations is horrible. It has been four weeks no response at all,we were without luggage for three days in Spain after being rerouted via American(YUCK!!) to another city where BA did not have us rerouted, we ended up flying to Lon in back row economy even though we paid for upgrade ...

10
Sep

Posted by Anonymous


on 9/10/12 at 10:54AM

I was shocked and extremely disappointed by the way British Airways handled our seating arrangement with an infant. To our surprise the airline "SELLS" front seats with bassinets to non-infant travellers for a premium. What a shameful strategy. I had to carry my baby throughout the 10 + 6 hours segments. Despite the request for the bassinet / car seat, BA did not bother to reserve a place for the baby. And the crew on board had no idea what to do.
This was my first time on BA and mostly my last time.
SHAME on you BA.

31
Aug

Posted by Anonymous


on 8/31/12 at 2:41AM

Ditto most or all of the (rightly) very critical comments regarding British Airways and their so-called 'customer care' - worst customer care, worst service. Myself and my husband were bumped off flight BA 64 Nairobi to Heathrow last night - a familiar line, "did you book online?' - no, because they wouldn't accept our travel agent's attempts to do so (we should have smelt a rat then). Their ridiculous, irresponsible policy of overbooking left us high and dry. Had they had the common, decent courtesy to warn us earlier in the day, or even BEFORE our two-hour wait at check-in, we could have changed flights; there was NO apology, NO attempt at empathy/sympathy, they treated us (as per another comment) like cattle, told us to 'be quiet', 'wait over there', with no explanation as to the problem (we naively thought initially it was merely a computer system breakdown - Ha Ha, WRONG). having arrived at 8.45pm, we left extremely furious and frustrated at nearly midnight, at least with boarding passes for the following night's (tonight) flight even though grudgingly issued after MORE inexplicable waiting. We live in Nairobi. We had only TWO nights in London, a very special occasion, seeing our sons, my mother ill in hospital (she's 89), my husband had serious meetings today re domestic and business matters, I had a serious shopping/delivering/posting list, close friends (and our sons who we obviously don't see very often) had made their way to London to meet us in the evening - and we wanted to enjoy this rare short visit together. Did they care? Not a wit, did they even TRY to show they cared? Not a wit.Were they rude, arrogant? Very. Did we get cross? What do you think? We have very little faith at the moment we will get there tonight, for barely a day (before we fly on to Rome on Sunday - IF we make that connection). It is inexcusable, intolerable, unacceptable, despicable. And we will NEVER fly British Airways again

01
Aug

Posted by Julie Stamatis


on 8/1/12 at 6:55AM

I was recently bumped from a BA flight from London to Los Angeles and was told, in a very rude manner that it was because I had not checked in on line!! I have been trying for 2 weeks to go to their website,( to place a complaint about the terrible customer service,) and can get onto NONE of their sites!!! They have gone from THE BEST of British to the worst!!!!!

Viewing British Airways customer service reviews 1 - 25 out of 89
Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video