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We flew from LA to Heathrow (direct flight) on 8/15 to start 14 day cruise to the Baltic. Discovered bags had not been placed on our flight in LA (even tho' we arrived two hours+prior to departure time). we were to depart Southampton at 4:00 PM on 8/16....next flight from LAX to Heathrow was to arrive at 5:00PM...given forms to complete and told that sometimes they even "helicopter" bags to cruise ships.....We thought we had a good chance at receiving our luggage since we were at sea for the first two days and would arrive at Oslo on 8/18....thought they SHOULD be able to get the bags there......we didn't receive our luggage until 8/24 (9 days into our 14 day cruise).....$25,000 later our trip was pretty much ruined. I am still waiting for any help from BA (I mailed a letter describing our problem and original receipts to them on 9/2....records indicate they received it on 9/8, but now they can't seem to find the original receipts (per various emails received from them saying not to respond to the email!!).....I don't have ORIGINAL receipts since I sent them to BA on 9/2!!!! and I spent $20+ sending all the info the first time.....I just want to talk to someone who speaks English!!! I just called BA reservations (my Princess Cruise agent advised to call them and ask for a supervisor to relay my information....just tried....got busy signals both times!!!!!!!! :(


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