British Airways customer service

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Customer Service

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Phone: 800-247-9297

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User Reviews

11
Feb

Posted by Anonymous


on 2/11/18 at 8:26PM

Hi Customer Service
I am puzzled by this attitude of your finance . The bank information was given to you on 8 January 2018 and you told me payment be in 4 weeks but on 8 February 2018 , you again ask for my bank information. Without argument I resend the bank information to you again on 9 February and today you ask me to wait another 4 weeks? Is this the way you all going to keep delaying my compensation.
Can you give the authorize person in charge, I am very disappointed and want to file a complaint to him/ her
Please give me payment immediately or I am going to pestering you and your management in charge from now no
I see no reason for this delay as I have provided necessary bank information on 8 January 2018 through 范荣 and without reasoning he came back and request for bank information on 6 February 2018 . Appreciate your kind attention immediately
Thanks
Vincent

11
Feb

Posted by Anonymous


on 2/11/18 at 8:25PM

Hi Customer Service
I have drop over 20 mails to the customer service but nobody response. Compensation of RMB3486 but keep delaying payment
I am puzzled by this attitude of your finance . The bank information was given to you on 8 January 2018 and you told me payment be in 4 weeks but on 8 February 2018 , you again ask for my bank information. Without argument I resend the bank information to you again on 9 February and today you ask me to wait another 4 weeks? Is this the way you all going to keep delaying my compensation.
Can you give the authorize person in charge, I am very disappointed and want to file a complaint to him/ her
Please give me payment immediately or I am going to pestering you and your management in charge from now no
I see no reason for this delay as I have provided necessary bank information on 8 January 2018 through 范荣 and without reasoning he came back and request for bank information on 6 February 2018 . Appreciate your kind attention immediately
Thanks
Vincent

13
Jun

Posted by Jmemagwa


on 6/13/17 at 1:10PM

BA cancelled my flight and also my connection,12 hours before boarding,when i contacted customer service i was told price line had cancelled the flight. I had to go to the BA desk at the airport to find out what was going on, I was told they had put me on an american airlines flight, American knew nothing about flights. After a whole lot of back and forward BA said that they cancelled for operational reasons. So that meant that their customer service agent lied about priceline cancelling. This whole experiance has put me off BA for good ,and that their service hagents will just lie to get you off of the line.

28
Aug

Posted by divsalar


on 8/28/15 at 5:19PM

hi



my one baggage is lost on 25aug 6:30pm in vancouver main airport.



flight no. BA867/25aug/BA89/25aug






last name: divsalar



I didn,t recived my baggage since aug 28 5pm



i am a known case of cardiac disease and my important medicinse are in this baggage

and now i have some serious cardiac problems.

30
Sep

Posted by Anonymous


on 9/30/14 at 9:00AM

We flew from LA to Heathrow (direct flight) on 8/15 to start 14 day cruise to the Baltic. Discovered bags had not been placed on our flight in LA (even tho' we arrived two hours+prior to departure time). we were to depart Southampton at 4:00 PM on 8/16....next flight from LAX to Heathrow was to arrive at 5:00PM...given forms to complete and told that sometimes they even "helicopter" bags to cruise ships.....We thought we had a good chance at receiving our luggage since we were at sea for the first two days and would arrive at Oslo on 8/18....thought they SHOULD be able to get the bags there......we didn't receive our luggage until 8/24 (9 days into our 14 day cruise).....$25,000 later our trip was pretty much ruined. I am still waiting for any help from BA (I mailed a letter describing our problem and original receipts to them on 9/2....records indicate they received it on 9/8, but now they can't seem to find the original receipts (per various emails received from them saying not to respond to the email!!).....I don't have ORIGINAL receipts since I sent them to BA on 9/2!!!! and I spent $20+ sending all the info the first time.....I just want to talk to someone who speaks English!!! I just called BA reservations (my Princess Cruise agent advised to call them and ask for a supervisor to relay my information....just tried....got busy signals both times!!!!!!!! :(

View all 89 British Airways customer service reviews »
Customer Service Ratings

Based on 106 votes.

3.0

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