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I do not think that BA knows the definition of customer service. I traveled on 9/26/14 on BA from Paris to London to connect with an American Airlines flight to Los Angeles. Of course, the BA flight was late and i had to be rerouted to two other flights. My bag never made it to Los Angeles and American Airlines has been diligently looking for my bag for two days. The problem is that British never handed my bag to American. I have been calling British for two days and they have a call center in India, who keeps referring me back to AA, and i keep telling them that my bag is still with BA so AA had no record of my bag. So far these people have given me the phone number of TSA to follow up. I called TSA and they obviously laughed. The call center also gave me a wrong number to call in London. I asked to talk to a supervisor and apparently they do not have supervisors who talk to anyone. WORST CUSTOMER SERVICE EVER!!!


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