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On July 3, 2013,a very incompetent BA agent took my hand luggage from me at the gate of the flight on my way from London to Africa and give me a baggage tag with a different name; this was after she had taken my passport and boarding pass for my information.BA can not say where my baggage is. They are very unprofessional.If I don't get my luggage, I am going to proceed with legal actions.


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