Kroger customer service

Kroger is the largest grocery retailer in the United States. Kroger's diverse retail models include jewelry stores and department stores. Kroger offers customer service by phone, in-store or physical mailing address.

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Customer Service

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Phone: 800-576-4377

  • How to reach a live person:
    • Press 5
  • Hours of Operation:
    • Mon-Fri: 8am-9pm EST
  • Email:
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  • Description:
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User Reviews

31
Jan

Posted by Judy


on 1/31/24 at 4:33PM

I don't know why I have to pay for an answer to my question. I have talked with 5 different people at Kroger so far and I even tried to get my question answered through the website but it would cost me. So I'd like to know why I can't get an answer to my question about getting my groceries delivered? You need a phone number where customers can contact a live person to talk to when they have questions.

18
Jun

Posted by Anonymous


on 6/18/23 at 3:30PM

Kroger has diluted their fuel rewards bonus for giving feedback by not sllowing a survey to be completed every 7 days, as the web site says is allowed.

I recently attempted to complete a survey on 6-17-2023 and was told after I was done that I had completed a survey in the previous 7 days. The last survey I completed was on 6-10-2023.

Apparently they do not know how to count

13
May

Posted by Kroger


on 5/13/23 at 10:31PM

Krogers are discriminating against the Seniors requiring them to use an app for the weekly sales price. Not all seniors have cell phones or computers to clip the coupons on sale. They are going to pay more on a fixed incomes. It is a shame they do this to thd Seniors. I may be shooing at a competitor if this isn't corrected for thd seniors. We shouldn't pay more because we don't have internet serve or an iPhone to shop in their store.

27
Jan

Posted by Anonymous


on 1/27/23 at 3:57PM

I am watching Dayton news and see another new Kroger in Miamisburg. I have shopped at Kroger in Huber Heights since it opened. My question is why isn't there a new Kroger in Huber Heights? It is overly crowded and my products are not in stock. This store serves Northern Huber Heights and southern Miami County. It seems as if we are the 'forgotten child'. Please look around and see the limits of this store which is located in a higher middle class neighborhood. Surely we are worth improvements!

18
Sep

Posted by Anonymous


on 9/18/22 at 11:01AM

Kroger On Matlock..... it's 12:30 on Sunday, I spent over 350.00 on groceries and another wonderful customer and I sacked all of my groceries and then I returned the favorand helped her sack hers. Check your security tapes......?two checkers with over 12 customers in line. One additional opened up ........ you had long delays, poor customer service....workers standing around on personal cell phone, where was your manager??. Perhaps utilize your staff to have at least three checkers when > 6 customers in line.

View all 137 Kroger customer service reviews »
Customer Service Ratings

Based on 98 votes.

2.8

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Hours of Operation

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Kroger customer service news
Kroger rolls out Home Chef meal kits to supermarkets, including Wisconsin stores

Kroger Co. said it will begin making Home Chef prepared meals available in more than 200 Midwest stores, including Wisconsin, as it integrates the digital retailer it acquired this summer. After months of studying the fast-growing meal-kit delivery ...

9 retail savings secrets that get more bang for your buck

On the retail front, I love finding little-known policies and practices that could save money. From groceries and wine to clothing and home goods, here are a few of my recent finds not everybody seems to know about. If you know of other retail "secrets ...

Kroger launches 'ugly produce' line

... go unused every year, Kroger's Senior Innovation Manager Nicole Davis told attendees at last week's Food Forward Summit that her company would be “creating a new brand that is not in stores yet called Peculiar Picks,” according to FoodNavigator-USA.

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