Cox customer service

Find contact information for Cox customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Cox customer service news.

Customer Service

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  • How to reach a live person:
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  • Hours of Operation:
    • 24/7
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Internet Technical Support

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  • How to reach a live person:
    • Press 1 for English
      Press "#" 2 times
      Remain on line until someone picks up
  • Hours of Operation:
    • 24/7
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User Reviews

Posted by Anonymous


our cable went out during a program we were watching not because something happened but due to your emer. broadcast. not one for now, what you might expect but for something that happened last year, and people wanted to vent and speak out.... well this is not a emergency and should be routed to only one channel so if you wanted to view it you could by choice,, but no you guys had bleeped all channels to this. is this want you wanted to become dictators to your customers,public and make me watch or turn off maybe we as the public should unplug.. oh thats right you guys have become so big you dont give a damn, oh thank you sir may i have another...

Posted by Anonymous


As a Cox customer I understand that there has to be an occasional increase, but I am really annoyed that my bill increased from $188.04 to$204.94 a month. That is just rediculous, guess it's time our family invested in a Dish.

Posted by Anonymous


March madness and no ability to watch. No phone number gives me support. All numbers go to someone that wants to sell something, but not service. Sorry, give me the good old days of phone numbers that were answered by a person that could help. Maybe it is time I left Cox, you have forgot what made you!. Make my day and respond back. I doubt if you will. Gary D. Young

Posted by Anonymous


I Have Been A Good Customer Of Cox For Almost 29 Years, I Tried To Get The Retention Telephone Number, They Called Me and Cox Run's You In Circles Back To The Main Number. After Spending 7 and A Half Hours Trying To Resolve A Cox Tech Mistake, I Was Told The Tec Got Me Back On Line, He Was Busy If I Needed Anything He Did Not Repair, Call Back !!!! I Called Several Times Last Night, The Volume Was Low, I Asked The Arrogant Tech To Wait 1 Minute So I Could Switch Phones, Which Was Next To Me, He Was So Rude, He Sais'' 1 MINUTE '' !! He Made Me So Nervous, I Knocked A Lamp Down , Busted The Bulb and Almost Burned My Home Down... Horrible PR, And It Continues at My Expense, This Is A Well Paid Bundle We Have So Far From Cox, The Worst, Rude, Unprofessional and Totally Uncalled For, I Am A Good Customer and Hope Nobody Gets Treated In The Continuing Manner I Am Being Treated...

Posted by brogers


I've had cox for 10+ years- had a rep from century link going from door to door in our neighborhood. Switched internet from 12mbps to 40 for 1/2 of what Cox was charging- got additional channels plus Showtime and Starz with century link and a home phone which we never had with Cox- my monthly bill went from $202/mos with Cox with slower internet, less channels, and no home phone to far exceeding our plan with century link for $122.42/mos for 2 years. When I asked cox what they could do they said they'd disconnect Monday. They do not value their customers and are charging too much for poor service. They are losing a loyal customer of 10 yrs without a bat of they eye- they could care less. It's not about service it's about profit. Very disappointed! Switch to century link or at least call and check on pricing with competitors before paying another outrageous monthly bill. I have four friends switching already!

Customer Service Ratings

Based on 413 votes.

2.6

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Cox customer service news

Jennifer Lopez, Laverne Cox win GLAAD Media Awards

LOS ANGELES (AP) — Jennifer Lopez has added a couple of more trophies to her block. The pop star was honored Saturday at the 25th annual GLAAD Media Awards with the Vanguard Award, which lauds efforts to increase visibility and understanding of ...


Cox ends Tulsa call center operations

Cox Communications will end its call center operations in Tulsa, resulting in the elimination of 80 positions. Those affected are being offered other positions within the company, either at its business facility at 11811 East 51st St. in Tulsa or at ...


Cox Communications Moving Jobs from Oklahoma

... Communications says it is moving call center jobs from Oklahoma City to another state, but it won't say how many. The Atlanta, Georgia-based company said Friday that it is undergoing an organizational shift and that it will move the technical ...

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