Read the reviews below to see the experience other people have had when dealing with customer service from Booking.com.
My daughter booked Rustic Retreat in FLL on Davies Street for a next day surgery stay. We arrive on 4/9 and immediately a dirty odor. Place was dirty, hairs, cockroach, food under the sofa mattress, bed sheets with stains, lamp had red stains, dirty stained towels. We left immediately as surgery was next day. We took photos. HOST has been unresponsive to booking.com and booking.com has done nothing to get back our refund.
This company is the biggest joke that I have ever used!! They were complete rip off the steal your money and they never hold up their end of the bargain and they use their stupid cancellation policy as their excuse. They put these beautiful pictures of rooms and when you get there that big pile of Bleep! One of our rooms, the toilet, sink and the shower for overflowing they would not answer phone calls, emails or texts expect us to stay in the bleep hole and it didn't have any lighting in it either. They lied to the credit card company with their cancellation policy but they don't hold up their end of the bargain. We ended up spending $2000 more +3 tours because they didn't hold up their end of the bargain that we discussed with them prior to booking with them and booking our course to get away with joke! Hopefully they go out of business. To top it off they don't have a live person or anyone you can talk to. That's all Automated and he put in your confirmation number and the stupid lady just keep saying putting your confirmation number. Obviously they don't know what the bleep they're doing in there with everyone off of the United States because they're based on Europe
Booking.com sucks
Couldn't cancel because booking couldn't cancel one of airlines had to cancel by self was on hold for hour. Finally get cancelled online and got no refund but sent voucher to some email. Not me. Now on hold again waiting to fix. What a scam. Keep you on hold on stuck in a loop on their website while sending voucher to random third party, my money. The worst
I had to get a car from the airport dated 18/03/2021
Went throughout the whole process took my money only now I find out that a credit card is needed at the airport in the main drivers name
I have been trying to get help but no help is available
I can cancel but they take nearly a 1000 , this has left me devestated and with no money
In a huge predicament shame on you booking dot com
Booking.com is a joke. I made a reservation and within 10 minutes of making it I cancelled it because I realized it was the wrong hotel and booking.com still took $111 out of my checking account for the room, even though the reservation was for 4 months away and cancelled immediately and trying to get a hold of an actual person to help me is impossible, my only option to try to get my money back is to have to go through the process of disputing the charge through my bank. This is unacceptable. I will NEVER use booking.com nor will I ever refer them to anyone.
We had to cancel our trip to Dewey Beach DE DUE TO AN EMERGENCY. I called the hotel Surf Club OceanFront for Nov 29. Dec 1. .was told to contact you which I did . Yet found your company charged us for the full trip. There is no way we knew a hospital trip would occur during that time, if that is the policy of your company we will look elsewhere in planning trips.
I am stranded in Bali during a volcano and have not been able to cancel this booking till today. The hotel said it's ok but I had to cancel through booking.com. I am trying to get in touch with booking.com to explain the extenuating circumstances but cannot find a way to contact you. After reading all the preceeding comments I am hoping it will be ok. But who knows?
It seems there seems to be no accountability for this service? I hope I'm wrong...
I will never ever use booking.com again. Few weeks ago We booked an appartment in new orleans for a few days. We got confirmation email and everyghing looked legit. We've been instructed to call the owner an hour before arrival in order to get the key. So we've been calling like crazy leaving voice mail messages and nothing no response. We started to have a bad feeling about it. After a 6 hour drive from Florida, we got there and of course coudn't find the adress,it just didn't exist !! It was the worse feeling ever, we've been renting vacation homes for years and never experienced anyghing like that. We thought those kind of scams only happen to others !!! We were tired so we booked a hotel 20miles from downtown. We sent several emails to booking.com customer service and of course no response which doesn't come as a surprise !! We contacted our credit card company and were lucky they refunded our money right away but they're going to investigate and deal with booking.com themselves. Please never use this fraudulent website anymore !! They're scamers and a fraud and should be shut down. We wrote a complaint to BBB and try to warn people on social media about them.
I have waited on you to refund my money on that nasty motel in Memphis.My name is Michael Slaten you said you would refund my money and I still haven't received it.What is the deal.That place is nasty smells like meldew and they don't even give you fresh towels.There rude and they don't do there job.
BOOKING.COM is the worst! When reservation was made said it was free cancellation up until 4pm on day of arrival. Cancelled the reservation morning of the date we were suppose to go on and it said that it needed to be cancelled the day prior. I know it said the day of I am in the travel industry and know what to look for. Had to call the hotel and they gave me a number to call to hold on the line for over 10 minutes and then it hangs up on you. The hotels hands are tied. I do corporate travel and will advise everyone I know not to use booking.com to have to pay 200.00 for a Super 8 is a unacceptable Will be turning them into the BBB over this.
I booked a room at the Adelphi Hotel Liverpool as a Fathers day gift for my Brother June 18th. My sister in law went to the front desk to check in and was told there was no booking. I use Booking.com often and have never had a problem. I will be using it again soon.
I phoned the Hotel and spoke with Sarah, Receptionist and I was told she would investigate the matter. I have heard nothing as yet.I feel disappointed my family were subjected to feeling humiliated and were not allowed to check in. I paid with my visa number over the phone so I cannot understand this situation. I would appreciate some feed back.Family showed up to check in no such thing as a know show.
Kathleen Armstrong
While traveling in Chili in March 2017, my wife attempted to book 2 rooms at the Hotel O'Higgins in Viña del Mar through Booking.com. We needed 2 rooms for 2 nights for us and our friends. Booking.com initially showed rooms available, but prior to completing the booking, one of the rooms showed unavailable for the 2nd night. My wife then exited the screen without booking and found another hotel on Booking.com that could accommodate us and she booked the 2 rooms. We received a "finishing your booking" email from Booking.com for the Hotel O'Higgins, but we never responded
The Hotel O'Higgins charged us $320.48, 50% of the cost for 2 nights/2 rooms, on our credit card. I have spent the last 3 months in vain trying to have these charges credited. Booking.com has been useless in the process. Every time I use their email customer service contact, I get a different agent replying with different questions or not answering the questions I've asked them. I initially filed a dispute with the credit card company over the charges, but the Hotel O'Higgins produced a Booking.com booking number. The charges have been reinstated. Bookings last email to me, after confirming in an April email that no reservation was made by them, has now told me that the booking was done by them and that the fault lies with my wife for entering our response email address incorrectly. She was never asked to enter our email address, as she was login to Booking.com on our account with them!
DON'T EVER USE BOOKING.COM FOR TRAVEL!!!!!!
I Booked Through Booking.com On May 9th For Aug 14-17th.it Said Pay At Property Lake Geneva Holiday Inn $498.01 It Didn't Say Non Refundable.now I Checked My Account Friday May 12th I Was In The Negative Because I Was Charged 498.01 Which Wasn't Suppose To Happen,now Ive Been Given The Run Around Between Booking.com And Holiday Inn In Lake Geneva. I Need A Resolution Asap Because It's Been A Big Inconvience.
Booked a stay at the row in New York from April 9 to April 11. Booked two rooms. Was under the impression that there was no booking charge. When I received my receipt from the row they charged me $129 on April 9 and $199. On April 10 and the item description was booking.com. The confirmation number on my receipt Would like no know if this is correct.
The customer service phone number is impossible to get through to. We were in a bit of a crisis and really needed to speak to someone. we were put on hold for over 15 minutes and then the system automatically hung up on us. We had to deal directly with the hotel to resolve the issue. Which made them upset as well since we'd booked through the website.
Part One. (the situation that the ratings are based on)
I had booked a room through Booking.com that the hotel did not have available. We, the front desk clerk and I, called Booking.com's customer service line and after waiting on hold and listening to several dozens of comments about how important my call was to them, we got a Customer Service Rep. After a challenging test of my skill to interpret poor English, and his attempts to understand my English, which is the language I have been speaking since childhood, I believe he had the required information to solve the problem. That is when there was a click on the line. We were disconnected. The desk clerk and I both thought it sounded quite intentional.
Part Two
Booking.com has responded to my email complaint by Lacinda that genuinely seems to want to fix the kind of problems I had and has also offered monetary compensation for the inconvenience the booking mistake caused me.
Booking.com double booked us at a hotel and the resort contacted them to try to cancel, but were told we would have to call booking.com ourselves. There is no phone number on our booking site or a spot to send comments or ask questions like how do we get our money back. You are always referred back to your original booking and one cannot complete this type of action on the site. They make it very difficult to deal with these types of situations and leave the customer $2.000.in the hole. I am hoping this review will be seen by the company and the way I can contact them and get a resolution.
