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I am stranded in Bali during a volcano and have not been able to cancel this booking till today. The hotel said it's ok but I had to cancel through booking.com. I am trying to get in touch with booking.com to explain the extenuating circumstances but cannot find a way to contact you. After reading all the preceeding comments I am hoping it will be ok. But who knows?
It seems there seems to be no accountability for this service? I hope I'm wrong...


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