Booking.com customer service

Booking.com is hotel and accommodation reservations engine. Priceline.com acquired Booking.com in 2005. The company offers customer service by toll-free number and form submission.

Customer Service

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  • How to reach a live person:
    • Direct line
  • Hours of Operation:
    • 24/7
  • Email:
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  • Customer service link:
  • Main Company URL:
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User Reviews

Posted by Vcgraham73


This company is the biggest joke that I have ever used!! They were complete rip off the steal your money and they never hold up their end of the bargain and they use their stupid cancellation policy as their excuse. They put these beautiful pictures of rooms and when you get there that big pile of Bleep! One of our rooms, the toilet, sink and the shower for overflowing they would not answer phone calls, emails or texts expect us to stay in the bleep hole and it didn't have any lighting in it either. They lied to the credit card company with their cancellation policy but they don't hold up their end of the bargain. We ended up spending $2000 more +3 tours because they didn't hold up their end of the bargain that we discussed with them prior to booking with them and booking our course to get away with joke! Hopefully they go out of business. To top it off they don't have a live person or anyone you can talk to. That's all Automated and he put in your confirmation number and the stupid lady just keep saying putting your confirmation number. Obviously they don't know what the bleep they're doing in there with everyone off of the United States because they're based on Europe

Posted by Bob


Booking.com sucks
Couldn't cancel because booking couldn't cancel one of airlines had to cancel by self was on hold for hour. Finally get cancelled online and got no refund but sent voucher to some email. Not me. Now on hold again waiting to fix. What a scam. Keep you on hold on stuck in a loop on their website while sending voucher to random third party, my money. The worst

Posted by Anonymous


I had to get a car from the airport dated 18/03/2021
Went throughout the whole process took my money only now I find out that a credit card is needed at the airport in the main drivers name
I have been trying to get help but no help is available
I can cancel but they take nearly a 1000 , this has left me devestated and with no money
In a huge predicament shame on you booking dot com

Posted by Barbara


Booking.com is a joke. I made a reservation and within 10 minutes of making it I cancelled it because I realized it was the wrong hotel and booking.com still took $111 out of my checking account for the room, even though the reservation was for 4 months away and cancelled immediately and trying to get a hold of an actual person to help me is impossible, my only option to try to get my money back is to have to go through the process of disputing the charge through my bank. This is unacceptable. I will NEVER use booking.com nor will I ever refer them to anyone.

Posted by Deloris Dupree


I have try 8 time to cancel my booking

Customer Service Ratings

Based on 24 votes.

2.3

Get Immediate Help

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Corporate Office

Locate the Booking.com corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed Booking.com customer service rankings, employee comments and much more from our sister site.

Booking.com customer service news

Booking.com labeled Jerusalem as an 'Israeli settlement'

The online travel reservation service Booking.com amended its definition of the city of Jerusalem as an “Israeli settlement” following a critical query from a Belgian Jewish newspaper. The Amsterdam-based company acted on Tuesday, a day after MichaelĀ ...


VIDEO: Booking.com on its big opportunity in private accommodation

Booking.com is fighting on a number of fronts these days, having ramped up its strategy on private accommodation over the course of the last two years. A key element of that strategy has been the hiring of Olivier Gremillon, who joined the ...


Buono sconto e codici sconto per Booking.com – Novembre 2018 - Antonio Sisto

Oggi parliamo di una cosa diversa: i buoni sconto, offerte e coupon per Booking.com validi per ottobre 2018. Quanto è bello viaggiare? Io adoro prendere un treno, un aereo e andar via lontano da tutto e tutti. Il problema però, come sempre, sono i ...

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