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I will never ever use booking.com again. Few weeks ago We booked an appartment in new orleans for a few days. We got confirmation email and everyghing looked legit. We've been instructed to call the owner an hour before arrival in order to get the key. So we've been calling like crazy leaving voice mail messages and nothing no response. We started to have a bad feeling about it. After a 6 hour drive from Florida, we got there and of course coudn't find the adress,it just didn't exist !! It was the worse feeling ever, we've been renting vacation homes for years and never experienced anyghing like that. We thought those kind of scams only happen to others !!! We were tired so we booked a hotel 20miles from downtown. We sent several emails to booking.com customer service and of course no response which doesn't come as a surprise !! We contacted our credit card company and were lucky they refunded our money right away but they're going to investigate and deal with booking.com themselves. Please never use this fraudulent website anymore !! They're scamers and a fraud and should be shut down. We wrote a complaint to BBB and try to warn people on social media about them.


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