Hertz customer service

Find contact information for Hertz customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Hertz customer service news.

Customer Service

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  • Hours of Operation:
    • 24 Hours, 7 Days
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  • Description:
    • TDD: 800-654-2280

User Reviews

Posted by Anonymous


The agent was very rude when returning the car!!

Posted by Anonymous


Landed at San Fran airport me arruved at hertz desk at 11am. There must have been 100 customers waiting in line in front of us. Twelve plus computers available to check in people but only four workers manning them. It took 2 as a half hours to get a car. Called customer service who said they would try to send out more employees. Never seen such a disaster. The worst experience ever. Will never rent from hertz again. Amazing that they run a business this way

Posted by udis


Dangerous cars.

i'm Hertz gold member and i'm frequently renting cars in SFO international airport.
every time I'm renting a car I'm getting a dangerous car which is seriously unmaintained.
once it was broken engine old which was open during the ride, second was almost free wheel which almost fall out from the car, the latest is Nissan Altime with the right front wheel shakes violently.

im loosing money each time i need to go and replace these cars, i would defeinetly not going to continue using hertz anymore and going to find an alternative

Posted by Anonymous


I booked a mid size car to be picked up in Kona,Hawaii . I rented it for 11 days. After filling out paper work I had to wait sometime for them to bring me a car. The presented me with a very small Nissan not sure of model but comparable to a Chevy Volt. Which by the way I had rented recently for a two day trip to Virginia. And it was ranked as a compact? When I asked them if they were kidding they just gave me a strange look. My booking said it would be a Camry or comparable. I research the ranking of this car by the automobile industry it is rated as a small car.. I payed 31.00 a day don't feel it was a fair price. They may have seen me by myself but I was responsible for a 5 year old and a 3 year old they require seats. In the back seat it was barely achievable.
Further more I am a member of USET, and USDF. We have a very large membership and we travel a lot that requires a great number of rental cars I will be notifying them of my unsatisfactory experience..

Posted by Roger


I was treated very rudely borderline racially discriminating by a Hertz employee at hertz in glendake az by the name of Aya Sanipe. When I got there I explained that my bank had made a mistake and cancelled my debit card so I had my old one, cash and a temporary card she said thats fine after doing all the paperwork she said she needed to verify with my bank that I was telling the truht. Well she not only talked to the bank and they verified my account & story she said she had to think about it after witnessing the way she mistreated every spanish speaking person one asked to speake to a hertz employee that spoke spanish she said that hertz did not have no spanish speaking employees in the area , and then she started treating them like retards saying that they had to call such and such number then se remembers that the area manager spoke spanish and that he would be the only one to talk to them when he called back. I was still waiting for her to finish my rental I was speaking in spanish to a couple that had been in a car accidente and that they wher gettig screwed by the insurance company. Well after about more than an hour she says she has to ask her mgr and this after all of the last customers where sent off by her with out the courtesy she was giving the english speaking people, I asked for her mgr name and hers she asked why and I said that she was not right trating people that way she said she had to lock the door company policy I was not even all the way out when she pushed the door closed on me. I could understand if I was the only one that felt and was treared unfairly by her but she did not try to helo us and didnt have time I am a repeate customer and I have been renting from firefly, thrifty and hertz and I have not complained but this is awful and she ruined my familys holiday by her actiones I am complaining to see if its your companys policy to treat people by their language and being hispanic I still canot belive that in this day and age a big corporation like hertzs allows their employees to be racist

Customer Service Ratings

Based on 225 votes.

2.4

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Hours of Operation

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Hertz customer service news

Hertz Enhances Car Rental Loyalty Program

The FlyerTalk Best Awards signifies the finest combination of value, ease-of-redemption and customer service. Hertz noted that it has lowered the rental thresholds required to achieve and retain status in its elite tiers. It now requires only seven ...


Hertz Launches Enhanced Car Rental Loyalty Program

The FlyerTalk Best Awards signifies the finest combination of value, ease-of-redemption and customer service. Hertz has lowered the rental thresholds required to achieve and retain status in its elite tiers. It now requires only seven rentals to ...


Hertz launches dream car collection in the UK

Our new Dream Collection of modern design classics coupled with our VIP customer service will help our customers create lasting memories behind the wheel of some of the world´s finest cars.” Featuring a VIP customer service and Hertz's famous Make and ...

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