Hertz customer service

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Customer Service

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  • Hours of Operation:
    • 24 Hours, 7 Days
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  • Description:
    • TDD: 800-654-2280

User Reviews

Posted by Roger

I was treated very rudely borderline racially discriminating by a Hertz employee at hertz in glendake az by the name of Aya Sanipe. When I got there I explained that my bank had made a mistake and cancelled my debit card so I had my old one, cash and a temporary card she said thats fine after doing all the paperwork she said she needed to verify with my bank that I was telling the truht. Well she not only talked to the bank and they verified my account & story she said she had to think about it after witnessing the way she mistreated every spanish speaking person one asked to speake to a hertz employee that spoke spanish she said that hertz did not have no spanish speaking employees in the area , and then she started treating them like retards saying that they had to call such and such number then se remembers that the area manager spoke spanish and that he would be the only one to talk to them when he called back. I was still waiting for her to finish my rental I was speaking in spanish to a couple that had been in a car accidente and that they wher gettig screwed by the insurance company. Well after about more than an hour she says she has to ask her mgr and this after all of the last customers where sent off by her with out the courtesy she was giving the english speaking people, I asked for her mgr name and hers she asked why and I said that she was not right trating people that way she said she had to lock the door company policy I was not even all the way out when she pushed the door closed on me. I could understand if I was the only one that felt and was treared unfairly by her but she did not try to helo us and didnt have time I am a repeate customer and I have been renting from firefly, thrifty and hertz and I have not complained but this is awful and she ruined my familys holiday by her actiones I am complaining to see if its your companys policy to treat people by their language and being hispanic I still canot belive that in this day and age a big corporation like hertzs allows their employees to be racist

Posted by Anonymous

I will never rent from a Hertz as long as I live, the customer service is horrible and not to mention I was charge for a car 2 months after returning by mistake. BAD BUSINESS

Posted by Anonymous

I am trying to leave a note of commendation for a customer service representative who was particularly helpful to me - and should be recognized for her service representing Hertz. I am a Platinum Hertz member (through AMEX Black card) - my Hertz number is 28189904. The customer service representative who was particularly helpful to me is Christina R from Oklahoma City. Although through a chat session, her demeanor, the attitude she displayed through her responses and her knowledge of Hertz programs was certainly commendable. I hope the fact that I spent 30 minutes navigating through the web site to find a way to leave a commendation for Christina R tells you how pleased I was with her responsiveness and her great representation of Hertz. Please make sure that she knows how much I appreciated her help! Thanks, Ronald Cornelison.

Posted by Pissed Bellman

I paid for car rental in cash. Then out of nowhere my debit card was charged another 127 dollars, without any authorization from me. Why would I have to authorize when I was just paid in cash at the counter. Long story short, somehow someway I was charged for a stranger's rental. How that could possibly happen I don't know but continuing on with the story. I take my receipt that I received from the counter, and my online transaction receipt to the Hertz rental desk at the JW Marriott Desert Springs in Palm Desert, and I can't tell you how lousy the customer service was. I've been waiting over three weeks now for a so-called manager's approval for the return of my funds. Now here's the real kicker after discovering their mistake three weeks later they send me an envelope with $50 cash inside. No check no receipt no anything just my name on the outside of the envelope and a $50 bill folded up inside.I wonder how their accounting department keeps track of such things. I cannot believe that an international company would refund someone without any receipt of transaction or anything. But the kicker is it, like I said it was $127 owed to me so they were about 77 dollars short.h Once again I return to the Hertz rental to show my receipt, and once again they give me the spill about a manager's approval for the rest of my money. So I'm wondering how can one day you slide $50 in cash to me in an envelope and then the very next day you tell me that I have to wait 2 weeks for the rest of the money to be deposited into my account. You may do as you please, but personally I will never ever ever ever ever ever ever ever rent from Hertz car rental at JW Marriott Palm Desert or any other Hertz company in the world again. Truly terrible service, I see why I don't see the Hertz commercials as much as I used to they have really fallen by the wayside. This is not a rant or a conspiracy theory its just true.

Posted by Anonymous

Had reservation to pick up SUV at 8:00am Downtown location, St. Louis MO. ..of course we get there and no SUV there. Mind you these reservations were made a week ahead!! Got every excuse in the book as to why a SUV was not there. Guy at front desk said we "YOU ARE NOT THE ONLY ONE THAT THIS HAS HAPPENED TO"!! WOW REALLY!!! . it's 9:00am, and still NO SUV!! Called the 1-800 number and guy who answered really was not interested in what I had to say so of course he transferred me. The young lady who I was transferred to was very RUDE.....and somehow the called got LOST!!! HERTZ SUCKS BIG TIME!! WILL NEVER RENT FROM THEM AGAIN, AND WILL TELL EVERYONE I KNOW.......DON'T!!!

Customer Service Ratings

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Hertz customer service news

Hertz Launches Enhanced Car Rental Loyalty Program

The FlyerTalk Best Awards signifies the finest combination of value, ease-of-redemption and customer service. Hertz has lowered the rental thresholds required to achieve and retain status in its elite tiers. It now requires only seven rentals to ...

Hertz launches dream car collection in the UK

Our new Dream Collection of modern design classics coupled with our VIP customer service will help our customers create lasting memories behind the wheel of some of the world´s finest cars.” Featuring a VIP customer service and Hertz's famous Make and ...

Hertz eröffnet Flagship-Station am Frankfurter Flughafen

Ebenfalls neu und konsequent im neuen Design gestaltet, ist der nahe gelegene Parkbereich. Mehr customer service Pods, eine Vielzahl an Bildwänden sowie digitale Reservierungsschildern für Gold-Kunden machen die Fahrzeugabholung und -rückgabe ...

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