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BOOKING.COM is the worst! When reservation was made said it was free cancellation up until 4pm on day of arrival. Cancelled the reservation morning of the date we were suppose to go on and it said that it needed to be cancelled the day prior. I know it said the day of I am in the travel industry and know what to look for. Had to call the hotel and they gave me a number to call to hold on the line for over 10 minutes and then it hangs up on you. The hotels hands are tied. I do corporate travel and will advise everyone I know not to use booking.com to have to pay 200.00 for a Super 8 is a unacceptable Will be turning them into the BBB over this.


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