Flag Booking.com Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

While traveling in Chili in March 2017, my wife attempted to book 2 rooms at the Hotel O'Higgins in Viña del Mar through Booking.com. We needed 2 rooms for 2 nights for us and our friends. Booking.com initially showed rooms available, but prior to completing the booking, one of the rooms showed unavailable for the 2nd night. My wife then exited the screen without booking and found another hotel on Booking.com that could accommodate us and she booked the 2 rooms. We received a "finishing your booking" email from Booking.com for the Hotel O'Higgins, but we never responded

The Hotel O'Higgins charged us $320.48, 50% of the cost for 2 nights/2 rooms, on our credit card. I have spent the last 3 months in vain trying to have these charges credited. Booking.com has been useless in the process. Every time I use their email customer service contact, I get a different agent replying with different questions or not answering the questions I've asked them. I initially filed a dispute with the credit card company over the charges, but the Hotel O'Higgins produced a Booking.com booking number. The charges have been reinstated. Bookings last email to me, after confirming in an April email that no reservation was made by them, has now told me that the booking was done by them and that the fault lies with my wife for entering our response email address incorrectly. She was never asked to enter our email address, as she was login to Booking.com on our account with them!

DON'T EVER USE BOOKING.COM FOR TRAVEL!!!!!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video