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I booked a room at the Adelphi Hotel Liverpool as a Fathers day gift for my Brother June 18th. My sister in law went to the front desk to check in and was told there was no booking. I use Booking.com often and have never had a problem. I will be using it again soon.

I phoned the Hotel and spoke with Sarah, Receptionist and I was told she would investigate the matter. I have heard nothing as yet.I feel disappointed my family were subjected to feeling humiliated and were not allowed to check in. I paid with my visa number over the phone so I cannot understand this situation. I would appreciate some feed back.Family showed up to check in no such thing as a know show.

Kathleen Armstrong


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