Bell Canada customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Bell Canada.

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Viewing Bell Canada customer service reviews 1 - 25 out of 124
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06
Feb

Posted by Anonymous


on 2/6/24 at 8:15AM

We had a Bell repairman last week who lacked simple manners. We have been undergoing renovations and switched all our services to Bell 6 months ago. Our electrician switched our phone Jack from the kitchen temporarily to our tv room and then to its final spot in our office. The Bell technician started by criticizing the electrician's work, accusing him of using the wrong tool ( that part was true) and then proceeded to tell me that if someone from Bell had done that work he would have them gone by the next day. I had no idea that I had such an important person doing my repairs. He accused them of messing with the outside line but they hadn't touched those. Then when checking for another Jack upstairs he told me "I can leave right now if you don't want my help." I hadn't raised my voice, criticized him or used inappropriate language. We are senior citizens and have had a Bell landline for over 54 years. We never had anyone from Bell before who was anything but caring and professional. I don't usually complain about this kind of thing but I spent years dealing with the public in my professional career and would never have spoken or treated any customer like that.

24
Aug

Posted by Nutz1980


on 8/24/23 at 6:24PM

The customer service I have had through bell has been so unprofessional and the lack of service I'm just become a new member and I have customer service hanging up on me not a care in the world. These ppl you hire should be Ashamed of yourself. You guys take pride ln having the worst customer service ever.

21
Mar

Posted by L


on 3/21/23 at 10:34AM

Horrible company charges are unreal and get passed from person to person without solving any problems.

12
Feb

Posted by Brad


on 2/12/15 at 7:00AM

Bell continues to set the customrr service bar low and underachieving the goal! The level of incompetence astounds me

10
Jan

Posted by RossT


on 1/10/14 at 11:07AM

I purchased a mobile phone and prepaid service Nov. 19/13 for travel in Canada. I was told that the prepaid time was rolled over if not used. So far I have paid $150+ and used 10 minutes on the phone. No way to get direct contact with a Bell Mobility representative. Have tried both the web site and "Customer Service" phone numbers. HUGE RIP-OFF!! Service is also a 4 letter word at Bell.

07
Jan

Posted by dell


on 1/7/14 at 12:05PM

Jan. 7. Ron Zirk. Would like to know how the hell I am supposed to get a hold of television rep ? I hung onto phone for over 10 minutes with same recording. I have technical problems with my new replacement remote.....same as old remote. Maybe receiver is problem? I need someone to call me at asap! This is not what I call good service! Do I have to explore other companies IN order to get what I pay for?

05
Jan

Posted by Anonymous


on 1/5/14 at 3:44PM

My Name is: William Hamstra



effective tomorrow Jan 06 2014

Not happy with prices ,service and a number of other issues I've had with Bell.



Thank you

William Hamstra

02
Jan

Posted by Anonymous


on 1/2/14 at 4:55PM

Horrible service.......on long distance to sort out a problem with phone service on my home phone number.........got messaged...please hold on and agent will answer shortly............15 minutes later I hung up. Please define "shortly"!!!

09
Nov

Posted by Anonymous


on 11/9/13 at 3:32PM

Crap ! took her at least 12 mins to get into my account then she switched me to tech dept - which I didn't need - it was billing - then I waited another 5 mins - crap - took all of 35 to add $5 extra usage to my account.
this is unaccountable - no wonder a lot of people are dissatisfied with BELL

14
Aug

Posted by thegrandstan


on 8/14/13 at 6:06AM

I have been a Bell customer for over 50 years. I have used their customer service for many products and problems. I have always been more than satisfied with the service whether received from a foreign call center or a Canadian service rep. Although I have found their pricing too high, they have always assisted me in reducing my costs as much as possible. The only service I don't use is long distance since there are many many cheaper options (eg. SKYPE, 10-10-, etc.).

18
May

Posted by also unhappy


on 5/18/13 at 7:35AM

Agrees with 'Unhappy's comment. No cutomer service anymore.

They actually told me that they no longer call us, etc. because people have complained that they feel they are being ripped off by the customer service caller.

Sounds like an excuse to me....this way they save money cutting back on Customer Service.

also Unhappy...Ontario, Canada

11
May

Posted by A bell home customer many years


on 5/11/13 at 8:50PM

You must be related to someone in Bell Canada or work there : )
Nothing like being a long time customer of bell - and being bullied by bell customer service and others pretending to managers but are just team leaders - who can you trust there- they bully customers to pay more fees for basic services - be aware.

11
May

Posted by saywack1


on 5/11/13 at 8:16PM

Good Day,



To whom it may concern,



I have been a Bell Canada customer for over 20 years now, and never ever received such great service from any Agent in which,I did received from Mr. Benoit Tremblay Agent Id , The service was very professional and courteous, not to mentioned he did resolved and fixed all my problems for all 3 products I have with Bell Canada



I must say it comes with good experience, because I was very much satisfied with the help I received

Thank you again, Mr. Benoit Tremblay for your great service well done.





Alex Batson

06
May

Posted by Debbie


on 5/6/13 at 11:30AM

I just had a pleasant dealing with a Bell Rep named Mike. He was courteous and very helpful. I had just returned from the states and had a cell bill for 940.00 dollars for one month. Put me on a bundle package and reduced my bill for me. I was very grateful. I am in the service business so wanted to make sure Mike gets credit for a job well done.

Sincerely,

Debbie
Thunder Bay, Ontario

08
Apr

Posted by Unhappy


on 4/8/13 at 3:56PM

Bell does not know what customer service is! They are ok with taking your money for older plans and only tell you about new ones if you phone and beg. I was told its the customers responsibility to always be checking thier website. I guess i have nothing better to do. Meanwhile they have been charging me for a modem every month. After a phone call to complain about an extra charge they informed of this. Hey! They sure had no problem taking money from me when they don't even charge fo it anymore. How long would this have gone on if I had not phoned? But that's ok I was told its the customers responsibility. Now that is great customer service?? NOT!!

11
Mar

Posted by ///??????


on 3/11/13 at 10:09AM

An absolute nightmare dealing with Bell.Trying to get a service man is next
to impossible. After patiently waiting for
20 mins. I got cut off. The next guy was
having a terrible time setting up an appt.
for a service man. After 40-mins. I finally
hung up. Ridiculous hiring people from overseas it is neither smooth working conditions for them and for your customers
agonizing slow. Did you never consider or
you just don't care that our time is valuable too.

17
Dec

Posted by Anonymous


on 12/17/12 at 5:56PM

Bell Canada customer service is the worst service ever. They have been charging me for 16 months for someone else is Internet line. When I called the no agent solved my issue and I was on the phone for 4.5 hours most of it on hold or getting transfer to other agent and at the end they hang up the line. This incident occurred on December 17 2012

30
Nov

Posted by RippedoffinAbbotsford


on 11/30/12 at 9:07PM

I would not call anything Bell does customer service. Warn everyone you know that even when you've cancelled your service they keep taking payments from your account even after an account supervisor claims he has blocked future payments. They know it's their error but you still wait until he next billing cycle PLUS 4 TO 6 WEEKS!Customers are just money in their pocket, certainly not someone to serve.

15
Nov

Posted by soccerman


on 11/15/12 at 6:40PM

Has anybody else been charged a monthly receiver rental fee in error? Bell has tried to charge us on 3 or 4 separate bills for this extra fee. Each time that I called to inquire about it, the service rep tells me that if I send them a copy of my sales recepit for the purchase of the receiver, they will credit our account. Each time this was asked of me, I asked them to prove to me that I signed for a rental, or asked them for a rental, as I know that they did not have this info. After I asked them to provide me this information, they could tell by my tone that I was not happy with them, and that they would credit my account and that I would not have to fax them a copy of my receipt. Of course this was not the case, as I have now had the same experience 3 times now, with the latest finally dealing with the supervisor. I expressed my dissatifaction with the supervisor because he could not provide me with the information that I asked for the first two times I called to complain. I asked him what Bell would do for me if I sent them a copy of my receipt, proving that their system was wrong, and for having to deal with this frusration for months now, and he told me that they would reverse the rental fee. Not the answer that I was looking for. I filed a complaint with the BBB today, and am waiting to hear back from them. Any suggestions on what I can do to get some satisfaction from Bell?

07
Nov

Posted by Anonymous


on 11/7/12 at 10:22AM

Alot of you need to just calm down. Every company has bs or bad reps answering their phones. I've been with Telus, bell and now rogers. I can honestly say I've had great experience and bad ones too. I am also in the customer service field and it's not a pretty job. Your problem is not their problem. It's the companies fault... Give these reps a slack and let them try to help you out. It's unbelievable how many companies use multiple platforms with limited abilities in each. What you think is a simple adjustment, credit or change isn't... The platforms errors out and stuff. Rogers platforms are a nightmare. So all I'm saying is calm down!

24
Oct

Posted by Anonymous


on 10/24/12 at 6:38AM

I am a new Bell TV employee that just finished training a few months ago. I have worked for Rogers in the past however when I moved to Toronto I found out that I could not simply transfer my job to a Toronto Office as I worked for a 3rd party. Rogers was great to their 3rd party employees. Bell however as I am learning is not great to their own employees. They tie the amount of credits I give to customers to my Key Performance Indicators which affects the bonus and raise I am entitled to at the end of the year. This means that the more credits I give out even if it is Bells own fault I will receive a hit to my KPI resulting in little or no raise and no bonus come year end. Rogers did not do this and I feel this is why so many customers have to call back in month after month for the same credit. Each time the agent will tell them they will give them the credit but in the end does nothing as if they do they will not get their bonus or raise. It is not fair that they tie the amount of credits we give out to our raises.
I wish I felt comfortable giving my name but I can not risk losing my job. I feel like if this was brought out to a media owned not by bell perhaps things would change but I am unsure how to go about that. Ask any of the Bell employees they will tell you that everything I have said is true.

28
Sep

Posted by jvsn


on 9/28/12 at 6:43AM

Terrible customer service and money grab bell is. That is all I have to say...not impressed!

22
Sep

Posted by jp


on 9/22/12 at 10:15AM

what peeved me off with bell is not once they mention to me about a two year contract.Only one month in i was very upset with the numbers of channels received in Hd and poor sound quality.i called to cancell my service and their and behold i found out that i had a two year contract.i ask her where and when did i signed this contract,they said when the service man hooked up,that is when you signed.I know one should always read and check what we sign but it was just the way it was done cause the service man when ask me to sign,i ask him what was i signing and his reply was,it's just for the installation and no word on a two year contract.it's unfortunate that BELL needs to have customers sign contracts cause which other way would they be able to keep their customers.Just wondering what i should do ,if i should just pay their dam $200 fee but when this contract is done its bye bye bell and going back with rogers tv.

16
Sep

Posted by Anonymous


on 9/16/12 at 4:49AM

Don.t feel bad my husband was deceased-and i sent 3 death cerficates--And they put me through the ringer had me so stressed out-I was ready 2 get a Lawyer==Charging for his cell phone-I had 2 pay it or they threathen 2 cut off my home phone=all thry had 2 do was check-and see there was no activity-on his phone-Over all-I have been with Bell for over 30 years-and have no problem-with my house phone--and would not change from Bell

08
Aug

Posted by mbhoyes


on 8/8/12 at 3:03AM

I have spoken with Customer Service four times since the end of May, 2012 about cancelling my phone service. I have been assured it will happen but still I am receiving bills after moving. I am not in Canada and contacting Bell is impossible since it has only Canadian numbers and Chat seems always to be closed. I am impressed with the bad service and lack of response. Never again will I deal with Bell Canada.

Viewing Bell Canada customer service reviews 1 - 25 out of 124
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