Read the reviews below to see the experience other people have had when dealing with customer service from Bell Canada.
I don't know if bell phone users notice the $2.50 touch tone charge added to the monthly bill. Since we have had touch tone for at least 40 years, I wanted to know why there is still a charge. CRTC said because there are still rotary phone users, the touch tone charge will stay. No mention made of charging the rotary phone customers $2.50 for the privilege of keeping their antique phone system and eliminating the $2.50 charge for touch tone. It's all about the money.
I am an Assistant Administrator in a Long Term Care facility, offering services to vulnerable people: elderlies with several diagnosis. We offer 24 hr care here and for the last two days, customer service from Bell give us as a response 2 days, now 3 days before someone is to come in and check our phone system - none are working.
We are a priority service where anytime we need access to phones for emergency situations and professional contacts / follow-ups.
We keep calling, but guess what we are offered service from Egypt and excuses for delays.
What kind of service is this?
Hope other companies run the market one day - many more choices available now and beleive it or not customer service is still a priority for people. I personnally just got fed up with my residential service from Bell and transfered my bundle last month to another company.
There should not be a long wait period to receive service from Bell when the live in people receive care and are considered vulnerable as per the Ministry.
I have four services with Bell Canada and right now I am not a very happy camper. For the fourth time in recent months I have been unable to receive incoming calls on my land line. The average time is two days and of course I am not aware of the situation until someone sends me an E-Mail or contacts me on my cell. Every time I contact customer service, someone in India tells me that there is a problem in the area and it will be corrected within twenty-four hours.
I have missed two business opportunities and this particular time I almost missed the funeral of a very dear friend because his wife did not have my other coordinates. This is totally unacceptable since I pay Bell hard earned money for 24/7 service. Customer service follow ups are non existant and I do not feels that Bell is meeting it's committment to me as a customer.
Gordon Fuller
819-459-2729
gordandjune @hotmail.com
I have been harassed with tel calls from Bell Canada (up to ten a day) for the last ten days. I owe them no money !! When I answer no one is there or I hear a faint Bell Canada or the line is cut off. Thanks to call display,I can see that it's always the same number. Don't think that I'll be a customer for long
Not sure why we even bother complaining here doesnt seem to rectify anything one way or the other, however i am going to let everyone else know the treatment and type of service i have recieved with this company so far. I moved from Nova Scotia to Ontario last summer, i wanted to get a full package deal Internet phone and satellite all on one bill. I have been advised against going with bell by numerous people in the area in which i live. after shopping around Bell was the only one that could offer the 3 in one package. The service guy came to the house to install the satellite i had a steel pole in the ground and he informed me then that they do not install the hardware to moutn it on the pole( which i was not told about) he set the dish up on a tripod and it worked for the night the next morning when i woke up the dish had been blown over by the wind ( tripod wasnt secured in the ground at all) i phoned customer service and low and behold was told the next available technician would be able to arrive 5 days from this call. i had a 15 month old child who enjoys his treehouse ( cartoon channel) now to deal with a 15 month old during your move and set up is one thing but not being able to allow him to sit and watch his shows ( which keeps him occupied for some time) that the parents could unpack and whatnot. so i went out purchased the hardware for the moutning on the pole. since i wouold have to wait 5 days and had no service at all i mounted the dish to the pole and began to try and recieve a signal desperate for my little guy to be able to watch some TV. could not get a signal not even 1 percent remained at0 % for the next 5 days when the technician finally arrived he was going to charge me a 75 dollar service charge keeping in mind i had the TV for the last 5 days and it worked for approximately 4-5 hours before we went to bed. i refused the 75 servicce charge and when he looked at the situation he noticed a cut in the wire due to the dish flopping around from the wind 5 days earlier and he replaced the wire and tv worked fine. ( should have raised red flags then and there) Under the impression i was on a one bill package i would pay the one bill unbenounced to me i had 2 seperate bills one for the internet and phone and the other for the satellite. i phoned Bell and asked them to rectify this situation as i would like to pay one payment only. they assured me it would be fixed. my son and his mother were only visiting me as they still lived in Nova Scotia so when they went back naturally i would call and speak to them on a regular basis believeing i had the 25 dollar unlimited long distance phone package in which i specifically requested, after speaking to her for abut a month i recieve a bill in the mail for 750 dollars again irate with this company i phoned to correct the situation instead of paying 25 dollars a month i was being charged 25 cents a minute long distance unacceptable as i explained my situation to Bell and said i would be making long distance calls often. they looked at the billing record and saw that 99 % of the calls were to the same number minus one or two made to other family members. this was corrected and i was put on a plan of 25 a month for long distance. over the next little while i would recieve 2 seperate bills from bell again i would call and ask why i was not only getting one bill as i requested they assured me it was all on one bill so i would pay the one bill, low and behold this was incorrect information and my service had been suspended. i phoned Bell complained made a payment at the bank that afternoon immediately and phoned with the confirmation number and all, one month later not recieving ANY bills i am suspended again this being today, i phoned again only to relaize the payment i had made was for one bill in which i was not paying since i was assured everything was on one bill. not happy with this company at all. when i signed up i signed up for a 3 in one package totalling approx 100 dollars a month since July of 2011 up to and including today I would have paid 2152.49 in a 9 month span if you divide that by the 9 months of horrible service i have recieved it totals 239.16 per month that i pay to this company for nothing but hassle. i have a 3 yr contract with Bell however when the next situation comes about and there will be another incident i have no doubts about that i will cancel my contract and pay the canellation fee and be done with Bell forever and will strongly as i do now recommend AGAINST getting service from this Giant Company that doesnt care one bit about their customers satisfaction. Unbelievably Horrible Service i have never been so disappointed in a service in my life. with all this being said i will keep you informed as to the outcome of this and i can probably bet you that i will not hear anything of the matter. any takers lol....
On May 2 2012 at 6:00p.m. during a brief but violent thunderstorm,we lost phone service.
We expected it would resume o'night,but when it didn't,we reported this at 9;00a.m.May 3
to a representative in The Phillipines,saying that we are seniors,living
in a rural area.We had no reply at all 'til
8:30 a.m.May 4,when the local repairman arrived,saying he had just rec'd the report.He was most efficient & pleasant.
However-our complaint is that it took 24 hrs for the service call to be forwarded!! That's unacceptable service!!!
Please respond.
I have been a Bell customer for more years than I can remember..I have complained from time to time, however we all know Bell offers the most reliable and efficient service. If you have a problem,respect given is respect recieved. Any difficultys I have had,for the most part,were resolved to my complete satisfaction. I will stay with Bell.......
I wish to thank you for the excellent service I received from Madhu Muthyala xy 271
on Monday Feb.26/12. I have limited knowledge of computers and was having alot of technical problems. He spent much time talking me through all the necessary steps to solve my internet difficulties and managed to solve every quirk.His patience and friendliness was admirable.
I also spoke with Melvin xz231 for a short while and I appreciated his feedback and help.
Thanks to these wonderful employees! Your help was so appreciated.
Robin
I talked to one of your people yesterday re a small amount added to my bill, (58cents a long distance charge.) I know no one in Collingwood Ont. She took only a minute to check my calling list and to find that I had called no one in that Town. Her response was just great, no fuss at all. She said that my next bill would be reduced by the above amount. I have had a Bell Phone since 1935 and have yet to have a problem with your service. Keep up the good work. John F. Parker, 705 878-1539
I have had nothing but good service from Bell. I have the phone and wire protection and have received two phones and had them fix a jack at "no charge". I realize I am paying a monthly fee but it is still better than $100 to have them check a jack.
Also, I noticed my bill went up last month so called and they were nice enough to reduce cost on couple of items for me. I have only good things to say about Bell.
It is one thing to receive a call at 9 am from someone trying to sell you internet, tv or a bundle. It is another when the person can barely speak understandable English. To top it off, this person either doesn't know what no means or is just to ignorant to accept it. Several times I tried to explain that I was not interested but kept getting interupted until it was neccesary to finaly just hang up.
Whoever is arranging for your sales calls should be on the receiving end sometime.
This a complaint against one of your employees who I phoned this Sunday at 1:14 pm January 29, 2012 to report a problem on the phone being disconneced whenever i amde international calls. The employee was not freindly in her response to my question; she reflected unhappy style of communication from the first few seconds of the conversation. I was extremely shocked of her conduct shutting the line on my face for absolutely no reason. I believe you need to provide training to your employees on how to improve their communication skills knowing that the employee in question is working in a comminication company to enhance communications among people
montreal, ville St Laurent
thanks
Dear Customer Service Representative,
Bell Canada made an error by providing my family name misspelled to Brampton phone book and canada411.ca.
I call several time Bell asking to correct my name from CATROIU to CAPROIU but my name is still not corrected for a few years.
Please correct this error and contact me when this is done.
Thank you, Corneliu Caproiu
Why is it that in such a competitive market that once you have sign with a giant like Bell Canada,you don't hear from there enormous sales force until the contract is terminated? I have the same experience with Rogers. Why not use this sales force to call current customers to ask how there service is filling there needs? Hey CEO's get your heads out of the sand and do your jobs. Is customer service really a thing of the past?
I realize that customer service is changing,but my experience this morning has prompted me to do something I very rarely do.COMPLAIN Your agents should realize that all customers are not 20 somethings with all sorts of technical knowledge. My agent did not have the patience to deal with me,I realize that i did need some patience but he should have been better at listening to me.We were not on the same page when he was explaining things but upon later reflection he should have realized this. We have been considering leaving bell and this might have put me over the top. I already stopped my phone service but customer service was not the reason. I only had good history in that department. Marlene Heatley @ [email protected]
I received a phone call stating that I had not paid my December phone bill. I did not receive a December phone bill and I tried to explain that to the representative who was on the line. He was very, very rude and I had my wife pay the telephone bill on line. The representative continued to be really rude on the telephone. If you look at my client history with Bell and also with telus my bills are always paid on time and usually for more than what is actually owing. I am already in the process of looking for a new service provider because I did not like the way the representative approached the situation. I truly did not get my telephone bill for the month of December. I told the representative that Bell could have made the mistake or that Canada Post could have misplaced it. He was very abrupt and very rude. The representatives name is Denys and his ID number is EY00756. I hope that the telephone call was captured on a recording. I did not appreciate his behavior or attitude. I used to work for Alberta Government Telephones, and I do know that if I had ever spoke to a customer the way that he spoke to me, I wouldn't have been working there that long. I expect to hear from someone in regards to this matter. Totally unprofessional.
I have a malfunctioning cell. Called bell in dec, due for upgrade in feb, was told 150$ to upgrade early. Got text last night offering upgrade, excellent! Went online, talked to a rep, he told me free (I specifically asked). Went today to get bb9900, oh no ma'am that one is 169. Must have been a misunderstanding. Bear in mind, I have this in print( I printed conversation). But call after call, supervisor and "special retention" is getting me no where. They will not honor THEIR reps PROMISE. and 960$ to cancel all 3 cells. PATHETIC.
I have cancelled my services over a month ago, because I am moving.They still have not picked up there equipment or send me a box to ship it. But I am still paying. I will be darn if I am going to ship it back and pay for it. I will toss the dame thing in the garbage. I went back to rogers I am happy there. Bunch of _____________I hope they have a very _____Merry Christmas.If some one can find me a number to get a hold of the idiots I would be very Thankful. Merry Christmas to all .
I typed in 'Name and Address of Customer Service' and this is the site I got - so far I've read 76 horror stories - and I thought I was the ONLY person having an impossible situation with Bell!! Does the heart good to know one is not alone.
Is anyone interested in a Class Action Suit? I really think this is the only route to go. It might be the only language that Bell Customer Service understands.
My problem is 'billing' and if it wasn't SO frustrating, it would be comical. You all know my story - however unbelievable it is-because you have all been there too.
I am a former (retired) teacher, and I've been thinking what wonderful lessons your letters would be for a High School Business Course, and my Bills for a Math class.
It's really very sad, isn't it?
We had our phone line cancelled in April to opt for just one phone the cell thinking it would save us money. One big FAT headache we have been charged for a phone for the past 7 months that is no longer in service & they have even increased the price too the last 5 months & to add insult to injury this month(NOVEMBER) thinking we would be getting our credit at least for the last 6 months, nope no FAT chance & then they add on an extra internet bill for one that was also cancelled 7 months ago when we bought the turbo & added on phone charge of unlimited calls. What kind of idiots run this business anyways? We have literally been promised from July on that the bill would be credited every month & nothing at all. We even called yesterday & were passed through to SIX different people & still no straight answers at all. We ALWAYS pay our bills which are steep for what we have & ALWAYS paid ahead of time but still NO service!!!! We are planning on cancelling our phone, internet, satellite for the simple reason that this is just not worth the headache. We'll opt for someone else stipulating what BELL has done to us & others.
Fed up of loosing sllep over this once & for all, life is too short to be spending time TRYING to do business with these people.
Is it law that when you ask for a customer service rep from Canada while speaking to someone in the phillopines that it is their obligation to tranfer you?
I was told by a "hard to understand" person several times that they did not have access to do that.
How does one get a Canadian rep for bell services while on the automated process?
