Posted by Anonymous
This is the sorriest response I have ever gotten anywhere for any reason. I will be returning my new computer.
eMachines customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from eMachines.
10
Oct
19
Sep
11
Sep
Posted by Anonymous
k so my number is 13 didgits nd i cnt even get through to anyone cause it is not a valid number wtf my computer works just fine but yet when i get on the damb net it crashes and or it just completely shuts down. i have tried to download drivers and what nots that it says i need. but stupid thing still does nothing at all. i would love to get help with this problem it is driving me crazy and it is bs when u buy sonmething and expect it to work and it doesnt. now i know it is not the internet cause we got two lap tops running off it and it is fine had another compuer desktop running off it worked just fine just this crap is junk. someone help me it would be nice since the customer service wont cause i got a 13 dig number and not a 11 dig..
21
Aug
Posted by BJRPat857
Wow, after reading all the comments, I'm no longer surprised by the help I am NOT getting. I still have not been able to talk to a real person and have actually had tech support refuse to give me phone numbers to get help. My machine is also out of warranty but I just found out my problem existed when I bought the machine, my problems came to light because I needed to install new programs because I went back to school. I am also repeatedly told to do things that I have repeatedly told them have already tried and those solutions failed, they just don't pay attention. I to am contacting the BBB and AG in my state, eMachines needs to be fined and then put out of business for selling products they will not stand by. I will never again purchase this product.
20
Aug
30
Jul
19
Jul
Posted by Anonymous
Worst support ever can't even get the man to understand my question because he barely speaks English!! Called back 3 separate times to try for a different representative but NONE of the speak English, when I asked to speak to a manager, general manager, etc. I waz told they did not have that information. Worst Tech Support ever, really, EVER.
14
Jun
Posted by silenskeemer
I purchased an Emachine and before the warranty expired the cd burner stopped working. I contacted customer service and was told they only way to receive help was to purchase another warranty. The cs number that came with the computer was no longer in service, the company was purchased by another company, and other problems. For over a year I just wanted to contact the company to help me figure out the problem and help me fix it. Today, I found a cs number and contacted them. I cannot get help until I purchase something from them.
01
Jun
Posted by Frustrated emachine owner
I bought an emachine D525 laptop for my son in 2009. The laptop has held up really good until last month when it crashed. The hard drive was gone. We installed a new hard drive but the Windows product key was worn on the back so I called emachines to see if they could help. OMG, got agent that did not speak well english. Was informed that if you request a backup disk within the 90 days you purchase any product they will send it to you free but after 90 days you have to purchase. Wish I had known that when I bought the laptop from BestBuy. eMachines agent stated that BestBuy should have told me that since there is no paper work with the laptop stating that when I purchased. So if this is true. Make sure that you request a back up disk. Agent said you did not need Microsoft Windos Product Key if I use the backup disk.
27
May
Posted by kollette
OMG I hate these people!! I will never buy ANYTHING from them again. I bought my brand new high tech tower from walmart because I wanted all the fancy bells and whistles. Well we went on a two week vacation right after, and when we got back, I was going to burn the pictures from the trip. This POS will not burn in any format, with any software. I tried to return this $400 paper weight to walmart, only to find out that they wouldnt take it back because it had been 2 1/2 weeks since purchase...but to try the manufacturer's warranty. That's a freggin joke! When I called them they took me through 12 useless steps, and 3 seperate phone calls just to tell me that the cd/dvd drive is defective! A 5 minute google session told me that!!! So anyway, they tell me I either have to drive to Texas (from GA) for a repair, or I have to ship it to them...to MY expense!! Really people?!? I just paid $400 for a computer for the warranty, and the suposed high tech nature, and now I have to pay out an addition God-knows-how-freggin-much, plus insurance because the retards that built the damn thing had their thumb up their asses?!?! This company's service STINKS!! DO NOT BUY THEIR JUNK!!!
22
May
Posted by Anonymous
Just called emachine and spoke to a rep. This due to the fact my netbook completely crashed lastnight for absolutely no reason. I was instructed to restore the system completely and that I could not use the second option to save any data. NOT impressed at all. At least if it restores correctly the piece of junk will be working again. Never buying another emachine again...
09
May
Posted by Anonymous
I have problem on EM, customer service told me their not gonna intertain my problem unless I have to pay a premium of $149.99, so I did pay that amount. According to them i just gonna watch them how fixing my computer because they have them in control then they transfer me on their technical support, TS let me press, that hold down that, turn on turn off, but nothing was resolve. I feel their TS don't even know what he is doing. Since they never fix my problem I ask if I can refund my money, they said it's not possible . I ask them to transfer me on the dept that handle the acct. They said they don't have access. I ask a number that handle the acct. They don't know or they have that number. It end up that I just waste my money paying them w/ out their service. I promise nobody I'm my family gonna buy again their product/service. I'll pray and I wish this company go buncraft.
Pissed off customer of EMachine
18
Apr
Posted by Joe
Today I called EM customer service number just to ask a general question regrading monitors my desktop willsupport. The telephone CS systim is a disgrace, worthless and rediculous. Five times I clearly stated my serial number and could not get through to a person. EMachinse has the worst customer service I have ever dealt with; correction: it has absolutely no customer service. Based on my experience after buying one product from EM, I sensed I do not need to deal with such morons; this has been confirmed by today's experience. EMachines never again, there's too much competition.
01
Apr
Posted by Anonymous
This is bs.... you can't talk with anyone about the issue I am having. I'm in town due to my father just died at the age of 90 and I'm trying to help my mother who is 87 figure out where her product key is located to run her Windows 7 and due to their machine is out of warranty the recording disconnects the call. Now that is screwed up!! No customer service or care.
20
Feb
11
Feb
Posted by Lexi
when you need to talk to someone about your computer because its not workin and your snid number is worn off then your screwed because then you cant fix it because they wont let you talk because the recording doesn't understand that your computrer keeps freezin and you don't know why this is some BS
08
Feb
04
Feb
Posted by Raven
I will be the first to say this by far the WORST customer service I've ever received. I thought over and over if I should have emachines or whatever they are called fix my computer. Microsoft couldn't fix it they told me I needed a new hard drive and a new recovery disc and they went inside of my computer they couldn't fix it.
Okay so I call emachines they CLAIM they can get my computer up and running so I figure what the heck. I'll pay 99.99 and get it fixed. Well they told me the SAME thing that Microsoft told me. They even did the same thing that Microsoft have done. Computer not fixed. They refuse to give my money back they said they are in no position to give me a full refund. I'm having my bank which is Bank Of America dispute this charge for me. I will say you are better off calling microsoft they will actually look at your computer for 60.00. If they can't fix it they won't charge you a dime.
DO NOT contact e-machines for any kind of help they will rip you off. They even had the nerve to try to charge me an additional 149.95 the NERVE.
26
Jan
Posted by chicbellab
This is by far the worst company ever. I got this computer for a present last feb and am now having problem with the windows installer and downloading .msi files. I called microsoft and they told me that the windows was purchased from emachines and I have to talk to them.
So I called emachines and they told me that I would have to pay either a one time fee of 99.99 or a fee of 149 for a year of support I just choose the 99 for a 72 hour tech support that was yesterday.
I talked to a tech and the first thing they did was blame it on a corrupt file or link. We tried several different programs that were .msi format, one download out of 4 so he said that the others were bad. Really? Java is corrupt, Microsoft is corrupt??
So he proceeds and after the call I try downloading the program on another emachines computer I have had for about three years. Low and behold it downloads....those corrupt files...download no problem.
I called them this morning and they want me to pay them again. AGAIN? I happily reminded them that I have 72 hours with this one time payment I already paid they put me on hold and never came back I called again b*tching to the next person that answered and you know what her solution was??
System restory and recover. Really? I paid you 100 dollars for you to tell me something that I already know how to do. I asked them why I am doing this and not REPAIRING the problem to me restore is like a covering up it can happen again. They promptly told me that it happens ever blue moon and that a program change some files or corrupted them on my hardware.
See the change here, first download files are corrupted now my hardware is corrupted! (BS. plain and simple, BS in all it's glory. ) I told them then that if I restore without knowing what programs did it in the first place what makes you think it will not happen again...their reply: Because it happens every blue moon.
WOW, 100.00 for that, its ridiculous and this company's tech support is a joke. I am in the middle of a dispute with my credit card company as we speak. PLEASE PLEASE never get a emachines computer YOU WILL REGRET IT!
03
Jan
16
Dec
Posted by gramtaz
Technical support for this company "SUCKS"
I called with a problem with an E-Machines desktop model #T3516, go an Indian sounding gentleman who started to help me with probem, then told me he could not help, and gave me the number to HP Technical support, they were flabergasted to find out that he sent me to them, there is absolutely no so called technical support for this product, stay away from them
12
Dec
Posted by anonoymous
Well I only had my emachine computer for 4 months now and already neither one of the UBS's are operational and like everyone else I received an Indian speaking gentleman who I had trouble understanding. I needed the disk for Windows and the restore disc and they wanted to charge me (20.00) to do that when it should have came with the computer at the time of purchase. I even went to Staples to see if I could get somethng to restore my computer and was told that no store would have the software to install on their computers. The rep also said that emachines are a piece of junk. I think this company is a scam. I have never known reading comments and complaints that everyone appears to be getting the same gentleman on the phone when they call. Its time for us all to start a class action suite with this company.
11
Dec
Posted by Ivan Grossenyinevich
Expecting someone to pay US$99 for a product key when it isn't there in the first place is a little like going into a chinese restaurant and ordering a steak and cheese sandwich with all the trimmings.
THese people are to be avoided at all costs as they are not helpful and are quite demotic in their responses to needs for assistance.
They are a bunch of money-hungry bums as far as I am concerned.
Recommend an Acer or any of their other products to anyone? NO, just as much as I would recommend getting a case of the black death to a person with asthma.
