Sears customer service

Please find Sears customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sears listing at any time if you have new information.

Customer Relations

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  • How to reach a live person:
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  • Hours of Operation:
    • Maybe 24/7. I called at 7:00am PT on a Saturday morning and a person picked up.
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Sears Credit Card Support

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    • Press 0 for first three prompts
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User Reviews

Posted by Anonymous


DO NOT buy appliances from Sears. We purchased a "brand new" Samsung refrigerator in July 2013, and it required a service call as it was not cooling within a month. Since then, the freezer part has broken, and we have had 4 total service calls. The freezer is not working AGAIN, and now they say the warranty is expired, so we would have to pay to have it fixed -- ALL when the problem has been apparent for nearly the full year!!! I wish there was a lemon law for appliances!! Sears has been NO help. Might as well have bought it on Craig's List for all the help Sears has been.

Posted by Mark


Sears National Customer Relations




Sears has really fallen, and it is sad.



On April 27, 2014, I placed an order for 3 ball bearings, for my ZTS7500 mower. A mower I paid over $2500.00 for. The order number was W199289, for part number with a Substitute part number . When I received the parts, they were wrong. The part number sent was 17897SM. This bearing is 1/16 of an inch too small all around, and the spacer required to go with this bearing will not fit inside it, and around the mower blade shaft.



On Monday, May 5, 2014, I called Customer Service, and the lady I spoke with, confirmed it was not the part I ordered. She proceeded to order the part number I gave her, and she read back to me, verbatim, the part number, and its substitute number. On Tuesday, May 6th, I left work early as the bearings showed as having been delivered. When I opened the package, gee, what a surprise, the SAME warehouse in TEXAS, sent me the SAME WRONG PART.



I called Customer Service, fuming at this point, and although the young lady in your call center, tried to help, an additional 3 day wait, for a part that you have gotten WRONG twice, was unacceptable, and I asked to speak to a Supervisor. This is where I encountered David.



As I explained to David the 3 days wait was not acceptable, he went immediately into a defensive, I don�t give

a _ _ _ _ mode. When I asked if you can overnight it to me on Monday, why can�t you do the same on Tuesday? He had no answer, and no empathy. He is without a doubt, the biggest waste of oxygen on the planet. David does not give a flying flip whether I shop at Sears ever again. And guess what, Mission Accomplished.



I have spent more than $15,000.00, over the last 30 years buying nothing but Craftsman tools. So loyal was I to Craftsman tools, I made my wife return a tool she bought from Lowes, and get a Craftsman. I have 3, 6� high rolling Stainless Steel Craftsman chests full of Craftsman tools. Not to mention the countless small Craftsman tool chests, and bags. Every piece of lawn equipment I have says Craftsman. Never again. I will never set foot inside a Sears again to purchase a single Sears product. And it is a shame, because another David, in tools, in your Castleton Square store in Indianapolis is, and has been, an absolute joy to buy from. He is smart, friendly, and goes way beyond to help. But it ends there. Your store employees are as rude, and unhelpful, as are your Customer Service Supervisors. Their lack of product knowledge simply amazes me.



Thank God I have the internet, and Lowes, and can bypass Sears all together.



With sad regrets,







Mark T. Thompkins

Posted by Rick


I am not very happy with Sears. The warranty that you have listed for my gas grill is worthless. You want to charge me $96.00 to let me know that my burners are rusted out even though it supposedly has a 10 year burner replacement. What a joke. I didn't even get 4 years out of them before they started to rust. I know why you guys are about to go out of business, horrible customer service, and even worse products.

Posted by Anonymous


Tried to order Craftsman table saw and other power tools on your website that was labeled 50% off but when I went to the checkout as quoted by sears forum but the discount price will not take effect.

Posted by Anonymous


Recently I bought 2 pkgs. of your VIP all nylon panties in a size 7. They were not made with the quality of your previous panties of the same kind. In fact they shrunk to a size or two smaller. I will not buy they again or recommend them. I would like to have my $20 refunded. If you care about the qualityEKMQ of your merchandise you will cease having them made at the current location or improve the quality of your merchandise.

Customer Service Ratings

Based on 317 votes.

2.2

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Hours of Operation

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Sears customer service news

Attention Bargain Hunters: New Sears Outlet Store Opens in Portage

Therefore, our goal is to simplify the Outlet shopping experience by providing exceptional customer service so they can find exactly what they need and want." Each Sears Outlet Store, on average, offers shoppers more than 18,000 square feet of retail ...


Eddie Lampert's Sears Tries to Improve Sales Woes With New Customer Service ...

In May of 2013 Sears offered its customers a new service called Member Assist in which its shoppers can contact customer service representatives on line or by way of a phone app. The service is available to people who have already joined Sears' Shop ...


Attention Bargain Hunters: New Sears Outlet Store Opens in Webster

"Our inventory is always changing, therefore our focus is to provide customers with exceptional customer service and a personalized in-store experience so they can find what they need and want. Customers can expect to find entry-level priced to high ...

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