Posted by Donna
I will NEVER be doing business with SEARS again. i bought a stove from my nearest store and it was suppose to be delivered today in the afternoon. not only did they get the phone number wrong, they never delivered it because they said the person who picked up the phone said it was not theirs. when we called to ask why the stove had NOT been delivered as scheduled, we were told the above. we were also told that the driver drove by and no one was here. well they came by in the morning, NOT the afternoon as we were told the night before. we asked for it to be delivered later this afternoon as it was only 4PM and was told everyone had gone home. REALLY? and they would not be able to deliver until Thrusday.. this was totally unacceptable as i have NO stove. they would not make any arrangement for the next day although this has been SEARS fault not mine. i have already lost time at work to be sure i was home when they told me they would come. there was NO phone calls on my answering machine to let me know that they had tried to call me and NO note of any kind saying they tried to deliver earlier. i will never buy another thing from Sears as your customer Service SUCKS!!!!!!! and i will let others know just how bad it is. i have bought all my large appliances from SEARS as the quality was always excellant and i have NEVER had this problem before. but the way i was treated and this whole screw up is too much. i will take my business elsewhere.