Sears customer service

Please find Sears customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sears listing at any time if you have new information.

Customer Relations

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  • How to reach a live person:
    • Press 0 three times
  • Hours of Operation:
    • Maybe 24/7. I called at 7:00am PT on a Saturday morning and a person picked up.
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  • Description:
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Sears Credit Card Support

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  • How to reach a live person:
    • Press 0 for first three prompts
  • Hours of Operation:
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  • Email:
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  • Customer service link:
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User Reviews

Posted by Anonymous


I am extremely frustrated with the support I have received on my dishwasher. I took off work for the technician to come and wasted a day because they wrong part had been ordered. So, I took off work another day for them to come and they cancelled the appointment that morning. So, I had to schedule it again and take off another day and this time the technician (a different one) came and said the 1st technician ordered the wrong part, so I am again, having to take 4th time for this. This is horrible service. I have a job and need to be at work but no one seems to care about that. I am not convinced that I will get it fixed this time either. I also had to reschedule contract workers because the leaking dishwasher ruined my kitchen floors and they can't fix it until the dishwasher is fixed so it have had to move them yet again. Because of this, I will never buy another applicance from Sears. Having to take 4 days off from work (hopefully it will only be 4) is not acceptable for a 10 minute job.

Posted by judie


We recently purchased $3,000.00 worth of appliances from Sears, It has been 3 weeks and our washing machine has not worked yet! They told us they would get a new washer out to us right away, that was two and a half weeks ago. They just informed us that they were coming to pick up the washer today and they would bring a new one next week. What kind of business are these people running? We paid cash for everything and can't get any kind of service. Sears will never sell us anything again. I will make sure everyone I know hears of the service we have gotten! We are not going to wait any longer we will be talking to our Lawyer shortly!

Posted by Anonymous


Marney Zafian



Dear Sears,

Over the last 6 months I have been receiving bills for $1300 worth of merchandise I did not receive. In fact, your company has records of my cancelations of said orders. I have been billed monthly, accrued interest charges, and have been robbed of endless hours of my time trying to resolve this. I have contacted your company by phone a dozen times, sent four previous emails and have received an infinite amount of lies. At one point, I had an employee of yours tell me her name was Elizabeth, her employee # 77032 and that she had cleared up everything. I found out the following month when I received my bill that that person or # do not exist! I was told there was a note on my account made on 1/27/2014, also to find out she never made that note! I am infuriated! I NEED you to remove all of the charges made prior to 2/21/2014 when I received one refrigerator! If this is not resolved, all late fees waived and all charges for services not rendered removed immediately I will have no choice but to consult a lawyer. I have been trying to resolve the for months, please help me to put an end to this without litigation.



Thank you,

Marney Zafian

Posted by Anonymous


It's been over a week since I had someone give me a quote for windows. He was supposed to call us back and email us more info. Haven't heard from him since he was at our house. No return call or email. Called tons of numbers and departments to be promised someone would call me back Monday, two days ago and still nothing! Not one person has done what they said they would do.

Posted by RRich


I have a 5 year repair agreement purchased on my zero turn mower about 3 years ago. I can NEVER-EVER get a repair appointment without calling multiple times and talking to multiple supervisors. Good news is, my agreement has a 200.00 clause that I will be paid if my mower is not repaired and I have to pay to have my yard mowed. Collected the entire amount last year and am off to a good start this year. DO NOT EVER BUY A SERVICE AGREEMENT FROM SEARS!!! I like my local Sears store, but I refuse to buy anything from Sears again.

Customer Service Ratings

Based on 313 votes.

2.2

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Sears customer service news

Attention Bargain Hunters: New Sears Outlet Store Opens in Bakersfield

Our goal is to simplify the Outlet shopping experience by providing exceptional customer service and a personalized in-store experience so customers can find exactly what they need and want." Each Sears Outlet Store, on average, offers shoppers more ...


Attention Bargain Hunters: New Sears Outlet Store Opens in Fairview Heights

"Our inventory is always changing, therefore our focus is to provide customers with exceptional customer service and a personalized in-store experience so they can find exactly what they need and want." Each Sears Outlet Store, on average, offers ...


New Owner of Clearwater Sears Outlet Store

"Our goal is to simplify the Outlet shopping experience by providing exceptional customer service and a personalized in-store visit so customers can find exactly what they need and want." Each Sears Outlet Store, on average, offers shoppers more than ...

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