Sears customer service

Please find Sears customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Sears listing at any time if you have new information.

Customer Relations

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    • Maybe 24/7. I called at 7:00am PT on a Saturday morning and a person picked up.
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Sears Credit Card Support

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User Reviews

Posted by joseph hamouche

i purchased a kenmore frig.on july 23,2014 and it supposed to be delivered to us on aug.11,2014
on monday aug.11 at 9:00 am i called to check on the time of the delivery i talked to Lei who
told me that the delivery date has been changed to aug.the 15th i asked him why no body called
me to let me know that it has been changed he apologized about and my wife emptied the
frig that we have that will be picked up when they deliver the new frig.i'm very upset that and this
is a bad customer service i wouldn't recommend any one to buy from sears any more

Posted by Phil

Just purchased a Kenmore chest 7.0 freezer from Kmart. Plugged it in and after a few mins. tried to open the lid but it would not come open. I could not pry it open. I called the support line but that was as useless as my freezer with a lid that would not open. I was transferred to a they couldn't answer my question. I was finally transferred to the Kmart dept and she was so happy that I could just take it back since I just had purchased it. Just take it back so easy when all I wanted was a simple question answered. You need to know how horrible your customer service is. Please hire some techs with a little more repair education because the ones you have are incapable or not willing to help a customer.

Thank You

Phil Clem

Posted by Donna

I will NEVER be doing business with SEARS again. i bought a stove from my nearest store and it was suppose to be delivered today in the afternoon. not only did they get the phone number wrong, they never delivered it because they said the person who picked up the phone said it was not theirs. when we called to ask why the stove had NOT been delivered as scheduled, we were told the above. we were also told that the driver drove by and no one was here. well they came by in the morning, NOT the afternoon as we were told the night before. we asked for it to be delivered later this afternoon as it was only 4PM and was told everyone had gone home. REALLY? and they would not be able to deliver until Thrusday.. this was totally unacceptable as i have NO stove. they would not make any arrangement for the next day although this has been SEARS fault not mine. i have already lost time at work to be sure i was home when they told me they would come. there was NO phone calls on my answering machine to let me know that they had tried to call me and NO note of any kind saying they tried to deliver earlier. i will never buy another thing from Sears as your customer Service SUCKS!!!!!!! and i will let others know just how bad it is. i have bought all my large appliances from SEARS as the quality was always excellant and i have NEVER had this problem before. but the way i was treated and this whole screw up is too much. i will take my business elsewhere.

Posted by Disgusted

Sears service in one word - UNRESPONSIVE!!!! Ordered 2 bookcases on June 13 online, they were shipped on June 18 from San Diego, and were supposed to arrive June 26. We waited and waited to be contacted about delivery. We have made many phone calls, and the representatives had NO knowledge of our shipment. There are FIVE middlemen involved in this mess:: Martin Office Furniture, Home Direct, Cymax, MXD Group, and New England of Charlotte. Only Agent 1014 from New England was responsive. We will NEVER order anything online from Sears again. It has been a nightmare. Here's the only e-mail correspondence. WE EXPECT AN ANSWER FROM SEARS UPON RECEIPT OF THIS COMPLAINT!

Thu, Jul 24, 2014 at 8:42 AM - From New England of Charlotte

We received a call this morning on the above waybill from the customer wanting to know why they have not received their delivery of the (2) bookcases that were ordered on 6/13. Can someone please let us know where the missing bookcase is located? These were retirement gifts for the customers. They are very upset that we cannot locate the missing bookcase. The customer also stated that she has called several people including HD. She was on hold with HD for a long period of time and then they hung up on her. She has not got an answer on where this is located. Please note that I have included the customer in on this email so she can be kept in the loop. She would like an answer today to where the bookcase is. Please see the scans below that are in the system. Please let me know ASAP.

- short Huntington Oxford Bookcases (item 2). Please do a dock search for the missing piece N ( Update ) Y

was listed on manIfest MXD119780 but did not check off trailer? Can you do a dock search for the missing pieces? (this is the bookcase that we received on 7/21. N ( Update ) Y
Close Memo: mehmood/cymax email: Hello, Could you please advise as to the status of PO VRC121-8434589? Tracking shows waybill # 6B5126 registered on 17 Jun 2014, but the item does not seem to be in transit. Could you please advise? Thanks for your time. Regards, Mehmood.S. Cymax Stores. I emailed [email protected] for pick up eta. Y ( Update )

Thu, Jul 24, 2014 at 3:02 PM - From New England and MXD Group

Ms. Morrison,

Please see the comment below that I received back from our Atlanta terminal. I am waiting on a response from Cymax. I just wanted to keep you updated

Thursday, July 24, 2014 1:42 PM - From MXD Group

Subject: RE: 6B5126 ***URGENT***URGENT***URGENT***

Good Afternoon,

ATX only received 1 bookcase of the Ontario California location and they sent that to you. The missing book case was never received from the shipper. I had ATX do a dock search for the missing bookcase but they do not have it. I also asked the Ontario location to do a dock search just in case it was actually shipped to them. That is all the info I can provide.


Karrie Marioth

Tried to send the following e-mail to Sears from the e-mail address given by a manager, Joseph #14445, who hang up on us after being on hold for 45 minutes!!!! He didn�¢ï¿½ï¿½t even know the correct address, and it came back.

Sears order was completed online on 6-13-14. It shipped 6-18 and was supposed to arrive 6-26. Started calling 7-11to find out where it is. Have made many phone calls with no satisfaction until we called New England of Charlotte 800-224-7192 and found out that one is in Charlotte, NC, 30 min. from us. I was on the phone on hold for 45 min. with Sears employee Joseph Ext. 14455, who did nothing and then hung up on me. I ended up talking to some foreigner Mosin and had to tell the entire story AGAIN. We want the one delivered immediately. Then Sears needs to send the other one within 24 hrs. or we demand a refund. We want a call from a Manager tomorrow morning Jay and Miriam Morrison

Posted by Anonymous

DO NOT buy appliances from Sears. We purchased a "brand new" Samsung refrigerator in July 2013, and it required a service call as it was not cooling within a month. Since then, the freezer part has broken, and we have had 4 total service calls. The freezer is not working AGAIN, and now they say the warranty is expired, so we would have to pay to have it fixed -- ALL when the problem has been apparent for nearly the full year!!! I wish there was a lemon law for appliances!! Sears has been NO help. Might as well have bought it on Craig's List for all the help Sears has been.

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Sears customer service news

Newly Remodeled Sears Hometown Store Opens in Helena

We have the same knowledgeable team in place and look forward to continuing to provide exceptional customer service and a wonderful in-store experience." The newly remodeled Sears Hometown Store in Helena is the only place in town where customers ...

Is Sears phasing out their store credit cards?

She did nothing for a few weeks, then says she called customer service, saying she had too many credit cards and did not need another. "The person I talked to on my account told me she would make a note that I did not want a MasterCard, and could keep ...

New Owner of Oceanside Sears Outlet Store

"Superior customer service and quality products are part of the personalized shopping experience the residents of Oceanside have come to expect from our Store," said Lutfi. "With the buying power of a large department store and the distinctiveness of ...

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