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Wow, after reading all the comments, I'm no longer surprised by the help I am NOT getting. I still have not been able to talk to a real person and have actually had tech support refuse to give me phone numbers to get help. My machine is also out of warranty but I just found out my problem existed when I bought the machine, my problems came to light because I needed to install new programs because I went back to school. I am also repeatedly told to do things that I have repeatedly told them have already tried and those solutions failed, they just don't pay attention. I to am contacting the BBB and AG in my state, eMachines needs to be fined and then put out of business for selling products they will not stand by. I will never again purchase this product.


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