eMachines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from eMachines.

Posted by RevHosanna


The technical support guy I got was extremely RUDE! He treated me as if I am stupid, repeatedly telling me to read him the SNID, yet when I did he interrupted me and stated "That's NOT the SNID! Until you can read that off, I cannot help you." I attempted to explain that EVERY label on my CPU has what I was about to read off, he argued with me! (Not to mention he was a foreigner and I could barely understand him!!)

Posted by gwhip54


I have a model EL1352G E-Machine, Need to know location of cmos battery for clock ?
could not find it after removing back of pc. note did not move any wires to see where battery is, afraid of messing it up... Also is it a CR2032 battery ? Please Help thank you.

Posted by donaldmull


I have a 5 year old EL-1352-51 that has been a real sweet machine. Lately the DVD drive will not format a new disk. It plays music CD's and uploads programs and runs DVD movies with no problem, but it stopped formatting new disks and will not recognize a "SAVE AS" from MSWORD. It also has Geforce 6150 nforce 430 drivers that windows * and 8 and 8.1 and 10 will not accept. Iv'e heard thru the grape vine this is a political stand off between Emachine and Micro soft. Will win 8.1 run on this machine with these drivers? I'd used your teck support but they don't seem to want to get back at me. It's been a great machine.

Posted by Edwin


I simply wish to download a manual for a EL1300G-01W. Your site will not let me. I have e tried both the serial number and the snid. When I made a live call, I got transferred to your third party support which told me to go back to your website
Having done phoe support for Gateway, H&R Block and AT&T, I find yours rather sub-par

Posted by MARY


I would advise anyone that is thinking of buying an emachine DON"T When your warranty runs out you have no support I tried to ask how to turn icons off on my computer The volume icons stays on and alot more people on the internet has had this problem, something that should be in the users manual but isn;t they want to charge A BIG PRICE just to answer a simple question I strongly advice not too buy their product I going to buy a new monitor maybe a HP monitor something I can get support with

Posted by Anonymous


I have a EMachines E525 I purchased several years ago. It has Window 7 x64 Home Premium on it. I burned the 3 recovery disk the same day I turned it on. It has worked great except for a few bugs which were found and removed by A V software. Recently it froze while browsing. I had to power it off but other problem ensued. I tried multiple attempts to resolve my problem. Finally I resorted to using the recovery disk. At the end of the 3rd disk I got an error message. I tried again getting the same results. I then attempted the F10 recovery. This also gave me an error. I tried to contact EMachines but unable to even discuss my issue as the computer is out of warranty. It's like I was given tools, recovery disk, which are not used til needed yet when needed the warranty is over and you can't find out if the tools (recovery disk and recovery partition) were good in the first place.. EMachines product seems good but I would have to give the support of their product a failing grade.

Posted by Anonymous


I have been trying to redeem my certificate for over a year with no luck. They have no one that will talk to you and they will not even answer letters or E-mail. I have written letters, sent E-mails, called, and everything I can think of to contact this company and get no response. I think they just do not care and no matter what, they are not going to do people right as they were ordered in the lawsuit. The claims administrator won't respond either. I really feel this is a ripoff and lots of people have been affected. What can we do about what has and is happening here?

Posted by Anonymous


My computer is not working properly I got it at Wal-Mart and they say I have to contact e machines called internet service and they say every thing is working on there end ran virus it says every thing clear so is there's any way maybe I can replace this one

Posted by Anonymous


These people suck they provide Products that do not work and they provide no support

They suck big time.

Try something different

Posted by lolliepop27886


i am trying to get intouch with emachines i never got my gift cerft,,for a new emachine i have bought 2 in the past 10 yrs my friends got there and got their new compt i would like to know why i didnt get one/// i did move that might b why i didnt get one i would like to get mine

Posted by BorNaSuSa


I received my certificate for $62.50 or $365 worth of computer equipment from emachinesredeem.com. I chose the computer equipment option. I spent a couple of months waiting for a desktop computer with WiFi capability and when one finally showed up with great online reviews, I ordered it and gave it to my mother. It arrived fast, it was brand new, and she is THRILLED. It was easy - no need to contact anyone and no issues with the computer. I am definitely happy with the whole process and outcome.

Posted by Anonymous


I was told that my e-machine desktop model 1772ED, needs the ram increased. I need to have the manufacturing company on properties add 1gb which total 2gb on system so my PC will stop running slow. Who do I contact fofr that?

Posted by Anonymous


We received a Certificate from the lawsuit re: Stroud v. eMachine, Inc. The settlement was supposed to entitle us to a $365.00 replacement computer. However, we have not been able to redeem the certificate on the www.emachinesredeem.com.
So, I need a telephone number to call to find out how to exactly go about redeeming this certificate.

Posted by bugsjones


I want to cancel a double order but cannot find out out to do so.

Please cancel this order

Posted by Anonymous


i having trouble with an order and i tried calling it keeps asking for a serial number horrible customer service

Posted by dadnson1


i have recieved a letter a few months ago and want to know what the status of it is it say i could get a new emachine or 360, of equippment or a check i sented all the information u asked but have not heard anything back my name is richard flax phone number is

thank you

richard

Posted by Jonathan


I just wanted to see how to restart my pc to the original state of it But I spent an hour Trying to get to talk to someone AND it failed so I gave up I WILL NEVER BUY FROM THESE PEOPLE AGAIN From Pissed off customer most likely 1000000 :D

Posted by Anonymous


wow this sounds the wal mart of the pc industy in customer service after reading all these comments.

Posted by Heather


I do not know about the other comments here, but my experience was nothing like theirs. My call was answered in about 10 seconds, and on the phone was Jay. He was very polite, friendly, and very HELPFUL. My pc is 7 yrs. old. I asked Jay about helping me with the hardware, (I.E. RAM problems), he could not , because of it being 7 yrs old. I want to take this time to say, "THANK YOU JAY", for you help. It was a pleasure talking to you. And for whoever reads these comments from the offices in Texas, PLEASE give Jay a RAISE, because he DESERVES one.

Posted by Anonymous


When you need computer support DONT call for help because its a complete RUNAROUND. Buy a new computer instead....just make absolutely sure that its name isnt E-MACHINES

Posted by Anonymous


Have called two days in a row and been put on hold. First time 2 hours and then disconnected when they picked up. Second time 2 and a half hours before I finally hung up. Took my credit card instantly.

Posted by tquarl


Absolutely no customer support. Can't reach acontact number at all.

Posted by dboyer


Pathetic, they offered no help and just wanted me to buy another windows license after replacing a motherboard with an OEM part. Insanity

Posted by ?


My emachine is working, but somehow the

titles got removed.!--- i.e. the Personal Names on my CONTCTS got erased. The individual contacts are still there, but without the names!. Can someone help this computer illiterate old lady get the names returned to their correxct contact boxes?

Thank you for your help.

Posted by a something


this is the worst service i have seen. i have a brand new computer and it has no start up disc. i can't even talk to a person. i will probablly sell this piece of junk. faye by the way i answer my calls.

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