Read the reviews below to see the experience other people have had when dealing with customer service from Verizon Residential.
Please Help me .
I have not used Verizon internet or phone services and requested cancellation months ago yet still am charged .
How do I file a case with Utility Commissioner in Bucks County, PA.
Please send phone number .
Verizon CS has not documented my numerous calls .
A Verizon tech was to install a single phone line at my house in Tarentum Pa. They did not show up at 190 Davidson St in Tarentum Pa 15084. Please install the phone tomorrow at 4Pm. I had to leave my job early to be there from 1-5 Pm. A note was not left on the door. This phone has to be installed by November 10th. My name is Joyce Cepull. My home phone is Please get this resolved. Thank-you.
The hours of operation have not been posted for this listing (Verizon Residential Customer Service), but they answered after 11pm on a Monday, so I would say they respond outside of normal business hours if not 24/7. As usual, the service itself was horrible. They argued for 45 minutes about my Verizon-provided Westell DSL modem's model number (it's a WireSpeed model with no model #, the first Westell model that Verizon provided for DSL service, although other brands may have preceded it) before they were willing to provide the login info required by the DSL cct. Fortunately I had learned sometime during my 30 years as a telephone man that their way of minimizing agent talk time per call is to try to get you agitated enough to ask for a supervisor but if you're calm up to the 45 minute mark they cut their losses by giving up the info you need.
Another Verizon residential cust that VZ regularly puts copper lines out of service with the intent to withold restoration of service unless I take Fios this is in the NE Bronx. Many other areas in NY also affected by this policy forced by willfull misconduct and gross negligence. As well as falsifying cust comp records. Where is the NYS PSC effort to support the Verizon customers with copper lines????????
iutif svc and then refuses to perform
Verizon Residential Customer Service? What is that? If you have an outage they will first blame it on your lack of knowledge on how to reboot your router, and then they will tell you that your phone is out due to an inside wiring issue you must pay for. And then when I tell him the phone/dsl is out next door too, they might listen a little. But then they will still tell you that they have an outage and will fix it in 4 days. Keep in mind this is after you pound 0 and refuse to answer the automated menu options any longer -- if you are lucky a person then answers. Someone at Verizon gave me a phone number before to report them to the PUC. That number never answers, but I did find a way to report the poor service to the PUC on line today.
Well, I would love to comment on the customer service but I have been unable to actually speak to anyone as of yet. I did travel (drive) down to the local Verizon store to pay my bill but to no avail; the payment kiosk would not or could not pull up my bill. When I asked for help from the customer service fellow, he wasn't able to pull my bill up either. I'm at home trying to resolve the issue, and my wait time is now 15 minutes. Verizon has great service but currently has terrible customer service.
can not receive my emails first was told to wait 30 min. waited 2 hr,still no emails. later another lie there is an outage. this company has no idea about customer service everybody passes the buck. please this company wants you to pull to check cable wires you know nothing about. ask for help if anyone comes out a charge of ninety dollars. i cannot wait until this contract ends. never again.with this company, maybe com cast will be here.had phone calls hung up on me.should have chosen cox. not verizon we need a change.
Over the past month I have had three service calls and two non-existent calls to repair the problems on my and line. The first repair man said that the ground was bad at the box and he tightened thing up. Phone worked for one day. The second call the repair guy said that mice had built a nest in the street box and eaten into the wiring. He cleaned things out. Phone worked for one day. The third call the man said that the copper wire had gone bad and needed new wiring to the adjacent street. He said that a crew would be out that day to lay a new wire. He also said I was the only person on the line; others had gone to COmcast or Fios. Apparently Verizzon wants everone on Fios. The repair crew never came to lay a new iwre, I called again for a repair and on the scheduled date and time I got an emailo saying they missed me--I was home and at the door. The worst thing is that you can't talk to a human being, all calls are automated and there is no follow up by Verizon to determine if anything was fixed. The automated system is a long and complicated procedure. Nowhere to turn but I did write a letter of complaint to the PUC. I guess I'll just cancel the land line and go with a cell phone. What a very frustrating and poor display of customer service. Don't ever use Verizon or expect any level of customer service.
Called today with a question about "what is the Sensible Minutes Plan" that I am being charged for and the customer service representative told me she didn't know and that she asked three other people and they didn't know either. She said" ill just remover the charge". I said by removing the charge though I am not sure if you are removing a service that I will need. I was being very polite needless to say the conversation continued and she was very rude. I was shocked at how rude!
reading these reviews I se I'm not the only onem, Verizon without any authorization switched me to another international calling plan, which I realized few month later; when I called them, they said they put a notice od the pdf bill online haahah, how tricky, anyway, besides that, they charge international calls how they like, when you asked them to give you an explanation, usually customer service representative is some untrained person without any idea or clue what to tell you...I have filed a claim against them with FCC.gov, you should all do this if you have any issues with them.
Yeah, I was bounced around their phone lines, disconnected, hung up on, given confirmation numbers that later didn't exist, etc.
Also, you can always take them to small claims court. Often times it's cheaper for them to settle with you than to send one of their lawyers to fight it in court.
Don't know what all the fuss is about. I called in, asked the computer for a representative, was connected with about a minute wait. She took care of my request and that was it... a five minute call. Customer service is important, and I just wanted all the others on the list to know that I was happy with the service.
Mysteriously and "accidentally" Verizon removed my regular phone plan adding me a residential plan without any explanation, rules, regulation, any letter with the meanings, or international charges, long distance charges, any thing. and also, because they did without my knowledge, I believe that has been connected with other phone and i do suspect that they are listening the conversation.
How can I fix it?
I am deaf and your on-line servicing can't seem to handle that. In a few weeks I will be getting new hearing aids that will let me for the first time in 10 years use a telephone. I contacted your residential service and really got no help when all I was seeking was the monthly cost to add an additional phone number to our house.
I was required to provide password information that obviously I don't have and was sent on a chase to get a temporary one but that didn't work out either.
Somehow your system is in violation of the FCC regulations that demand equal access for the deaf. Shame on you all.
VerizonWireless home service has too many drooped calls. If you are recovering from a major operation like i am, this could prove to be disastrous if you have an emergency and need to contact your doctor or call 911.
Bottom line is they are totally UNRELIABLE. and have very poor service.
I had previously had to spend several months trying to address a billing issue. I was bounced around by multiple different reps in various call centers. Tonight, I finally got my issue resolved by Nancy (CSR supervisor) . Working in a call center I know what it is to get good customer service and provide it. Nancy did just that and I am very thankful.
