Flag Verizon Residential Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Over the past month I have had three service calls and two non-existent calls to repair the problems on my and line. The first repair man said that the ground was bad at the box and he tightened thing up. Phone worked for one day. The second call the repair guy said that mice had built a nest in the street box and eaten into the wiring. He cleaned things out. Phone worked for one day. The third call the man said that the copper wire had gone bad and needed new wiring to the adjacent street. He said that a crew would be out that day to lay a new wire. He also said I was the only person on the line; others had gone to COmcast or Fios. Apparently Verizzon wants everone on Fios. The repair crew never came to lay a new iwre, I called again for a repair and on the scheduled date and time I got an emailo saying they missed me--I was home and at the door. The worst thing is that you can't talk to a human being, all calls are automated and there is no follow up by Verizon to determine if anything was fixed. The automated system is a long and complicated procedure. Nowhere to turn but I did write a letter of complaint to the PUC. I guess I'll just cancel the land line and go with a cell phone. What a very frustrating and poor display of customer service. Don't ever use Verizon or expect any level of customer service.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video