Verizon Residential customer service

Verizon Residential is a residential phone supplier to residents of the Northeastern region of the United States. Verizon residential was born out of the merger between two baby bell companies, Bell South and GTE. Verizon Residential offers customer service by email, phone and live chat.

How to reach a live person:
- Press the appropriate button for the option "I don’t have a Quick Access Code".
  
  Follow the prompts until you reach the "Main Menu".
  
  Press the appropriate button for "Support and Troubleshooting", then forcefully say "Agent, Agent, Agent" until asked if you would like an agent.
  
  Answer "Yes".
Hours of Operation:
- This information has not been added.
  Click here to update this department.
Email:
- This information has not been added.
  Click here to update this department.
Customer service link:
- Click Here
Main Company URL:
- http://www22.verizon.com
Description:
- This information has not been added.
  Click here to update this department.

User Reviews

Nov

Posted by Nursebetty

on 11/30/18 at 7:42AM

Please Help me .
I have not used Verizon internet or phone services and requested cancellation months ago yet still am charged .
How do I file a case with Utility Commissioner in Bucks County, PA.
Please send phone number .
Verizon CS has not documented my numerous calls .

Oct

Posted by Anonymous

on 10/25/17 at 8:52AM

Hi a cement truck came by our street on Monday and took down the version wires I am wondering when you can send someone out to fix them.

Nov

Posted by jcepull

on 11/3/16 at 7:37PM

A Verizon tech was to install a single phone line at my house in Tarentum Pa. They did not show up at 190 Davidson St in Tarentum Pa 15084. Please install the phone tomorrow at 4Pm. I had to leave my job early to be there from 1-5 Pm. A note was not left on the door. This phone has to be installed by November 10th. My name is Joyce Cepull. My home phone is Please get this resolved. Thank-you.

Jun

Posted by Anonymous

on 6/6/16 at 9:02PM

The hours of operation have not been posted for this listing (Verizon Residential Customer Service), but they answered after 11pm on a Monday, so I would say they respond outside of normal business hours if not 24/7. As usual, the service itself was horrible. They argued for 45 minutes about my Verizon-provided Westell DSL modem's model number (it's a WireSpeed model with no model #, the first Westell model that Verizon provided for DSL service, although other brands may have preceded it) before they were willing to provide the login info required by the DSL cct. Fortunately I had learned sometime during my 30 years as a telephone man that their way of minimizing agent talk time per call is to try to get you agitated enough to ask for a supervisor but if you're calm up to the 45 minute mark they cut their losses by giving up the info you need.

Apr

Posted by wwjd16

on 4/16/16 at 6:34PM

Another Verizon residential cust that VZ regularly puts copper lines out of service with the intent to withold restoration of service unless I take Fios this is in the NE Bronx. Many other areas in NY also affected by this policy forced by willfull misconduct and gross negligence. As well as falsifying cust comp records. Where is the NYS PSC effort to support the Verizon customers with copper lines????????

iutif svc and then refuses to perform

View all 35 Verizon Residential customer service reviews »

Verizon Residential customer service

Customer Service

User Reviews

Nov

Posted by Nursebetty

Oct

Posted by Anonymous

Nov

Posted by jcepull

Jun

Posted by Anonymous

Apr

Posted by wwjd16

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