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The hours of operation have not been posted for this listing (Verizon Residential Customer Service), but they answered after 11pm on a Monday, so I would say they respond outside of normal business hours if not 24/7. As usual, the service itself was horrible. They argued for 45 minutes about my Verizon-provided Westell DSL modem's model number (it's a WireSpeed model with no model #, the first Westell model that Verizon provided for DSL service, although other brands may have preceded it) before they were willing to provide the login info required by the DSL cct. Fortunately I had learned sometime during my 30 years as a telephone man that their way of minimizing agent talk time per call is to try to get you agitated enough to ask for a supervisor but if you're calm up to the 45 minute mark they cut their losses by giving up the info you need.


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