Posted by Abhi
Customer support gets no more than lip service from Snapfish. No way to get to talk to a live person. I spent way to much time today in a wasted "live chat" with Abhi. My problem is simple. Abhi either didn't understand, didn't care or didn't know what he was doing.In any case, nothing was done, he signed off and left me hanging
The problem is this. A video I ordered has not been emailed to me. I responded to a pop-up promotion for a $5.99 video after I created an album and ordered a bunch of prints. I paid with credit card (order # 396135050) and was informed that I would be emailed the video file within 15 minutes---DIDN'T HAPPEN!!! The video is present in "My projects", but I have to download it from the website every time I view it. The download from your site is so slow that the streaming sucks, the video is broken into small pieces and absolutely useless. I need a copy of the video file mailed to me as promised. I have paid and it has not been delivered.