Snapfish customer service

Snapfish is an image storage and sharing platform that is web-based. Snapfish allows members to store their own images and monetizes its web site by charging for high-quality print services. Snapfish offers customer service by toll-free phone, live chat and email support.

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Customer Support

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Phone: 800-634-4500

  • How to reach a live person:
    • Press 5 when recording begins
  • Hours of Operation:
    • Mon-Fri: 9am to 11pm EST
      Sat-Sun: 9am to 5pm EST
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  • Description:
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User Reviews

12
Nov

Posted by Anonymous


on 11/12/23 at 5:10PM

I am not a happy customer. I need to talk to someone about why ADD TEXT is written across what I typed. I don't want to place an order until I know it won't appear on my cards like that. I tried your 800 number, which took me to something for Medicare. I would very much like to talk to an agent.

03
Nov

Posted by Rebecca


on 11/3/23 at 1:37PM

That phone number goes to something super sketchy, definitely not Snapfish. And the support email address doesn't work.
I just placed an order, got no confirmation email, it says my new login information is invalid, when I try to reset the password the email with the code never arrives. And you can't use chat without logging in. So I guess I'm out of luck.
Guess I'll re-order the same item from Walgreens so that it might actually arrive, and never ever use Snapfish again.

19
Aug

Posted by Brenda


on 8/19/23 at 6:16AM

I have been having a terrible time contacting SNAPFISH. Their live chat doesn't work, the phone numbers don't work and there is no e-mail address. I received a photo canvas order that has a deep crease across the top of our faces and the canvas was not stretched properly. I am so disappointed. I have ordered may photos and books from them in the past that have been very nice. But I am so upset I can't even talk to them about the problem with this order. I probably won't use them again.

Date of experience: August 18, 2023

30
Nov

Posted by Another Failed SnapFish Experien


on 11/30/22 at 9:06AM

SnapFish is unreliable and lures customers into ridiculous add-on fees (including astronomical shipping fees). After spending 8 hours perfecting our holiday cards, I go to check out. This was on Nov 28th. The delivery of my cards with the 'econ shipping' of $20 wouldn't get the cards to me until Dec 22 (almost a MONTH after ordering). Of course, they don't let you know this until you are in check out and the only option is to pay an extra $50 for 'expedited shipping' which gets the cards there in 2 weeks. Asinine and VERY dishonest of SnapFish. Costco is way cheaper, more reliable, and comparable quality. Contacted customer service within 24 hours of order and they refused to help.

27
Apr

Posted by Snapfish


on 4/27/20 at 10:15AM

I selected my prints to order I can't them to move to the basket help third time I have tried chat doesn't understand.thanks.

View all 284 Snapfish customer service reviews »
Customer Service Ratings

Based on 157 votes.

2.6

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