Posted by Gin
Wish I had read all these comments before! I loved the one that said worst waiting music ever!!!! If you know you know!!! Never have talked to a real person and live chat ( with AI????) is enough to make me throw my phone!!
Hoover customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Hoover.
11
Jan
27
Nov
03
Aug
Posted by Anonymous
I don't think there even a customer service at all!! I've calling and live chat on their website for days and weeks and always say they are closed or just ended my chat whenever I start!!! so frustrating!!!!
I've bought a cordless vaccum and an extra battery and got a charger by mistake, I paid for the FEDEX to returned the charger and now I can't get hold of anybody for my refund, not only I lost money on the charger $50, I now lost $50+ $25 on Fedex!! so $75 of total lost and time I spent chasing them!!!
Don't buy from them directly if you need any help or warranty service!!!!
19
Jul
18
May
Posted by Online Frustration
I just purchased a new Hoover Power Scrub XL but it will not dispense water. I have watched all the videos and followed all the detailed instructions. So, I called Hoover last night to find out they are closed. Now I call back during regular business hours and cannot get a person on the phone for the love of money! What ever happened to good customer service? We need to get away from all this new technology that replaces people and their jobs.
20
Mar
Posted by Hoover of Hillsborough
Hoover has NO customer support. I have tried for weeks now to reach a live customer support agent. Bought a rug cleaner at Home Depot. It broke after 3rd use. Home Depot cannot return because they do not carry this rug cleaner anymore. Told me to contact Hoover. I have tried daily to call/chat/email. No phone numbers work. States they are closed. Chats, nobody responds. Email, nobody responds. Ive lost count on how many times ive reached out for support.
TTI Floor care of North America bought Hoover. This company is off to a horrible start. Absolutely unbelievable any company could be so bad.
I will Tweet my experience today about Hoover, as well as TTI Floor care of North America.
Shameful!
06
Feb
Posted by Wave
Hoover can be reached by telephone and their customer care is top rate, however, you won't reach them at the number listed online when you Google Hoover because Hoover was sold to TTI Floor care North America .
You can reach Hoover customer care and speak to a live person at (888) 321-1134
Good luck friends
05
Dec
Posted by Anonymous
Carpet cleaner broke 7 months after purchase, under warranty. Tried calling their support number during normal business hours (Monday, 2:30PM EST). Automated messages said their offices are closed, to call back during normal business hours (Like M-F, 9AM-6PM EST). It said to chat with a rep on their website. Website said all chat reps are busy, must talk to the bot. Bot can't help, says to email support (doesn't provide an email address, it just opens up a form that you fill in). Filled out the form, provided my email address, received no confirmation that it was received/sent and no return email yet. Essentially there ISN'T ANY customer support available for Hoover.
20
Oct
19
Nov
31
May
Posted by DIANE
Long Time Hoover Owner. I Purchased M# Uh72615....i'm Putting It Together Looking At The Book & Parts That Go With It. This One Is Pet Friendly . I Need The Pet Parts That Are Missing Out Of The Box.
H Upholstery Tool
I Articulating Upholstery Tool
These Items Are Missing...m Understanding That Hoover Puts Differant Parts With Differant Vacuums....the Last Hoover Was A Pet Vacuum Came With All Parts Shown. I Expect The Same As This Unit Was More Expensive
14
Mar
Posted by NO MORE HOOVER OR TFC
Worst customer service ever. Was on hold forever. Somebody woman picked the phone up and then all you can do is her breath after saying may I help you. Hung up called back 20 minutes later some guy answered who identified himself as Ann. Explain to Ann that I had just bought this vacuum cleaner today and there was a wheel broke. Asking , could they just sent me a replacement part . Ann told me to just take it back to where I bought it and get another one. I told Ann if I took it back I would not be buying the Hoover and could he just send me the part. Ann said he didn't care and forl me to just buy a different vacuum cleaner.With customer service like that why would anyone buy HOOVER or any TFC products.
02
Mar
Posted by Anonymous
I purchased the Hoover J16A TE two weeks ago. This is the BEST vacuum ever!!! I went back to Meijer to get another one but to my dismay...they were all gone.! This vacuum is light weight, has great suction and the cord is a very good length. Where OOO where has this vacuum been all my life? I am 68 years young and I have had many vacuums in the past, all brands, both canisters and uprights..but this is the BEST ever!!!
02
Mar
Posted by Anonymous
My company wanted to purchase $17,000 worth of vacuums through my normal vacuum vendor that I have used for years. The service he provides outweighs any other vendor I have ever used. Hoover refused to sell to us through them because one of their reps sent us a quote over 8-months ago. I refuse to do business with that rep because I have no confidence in her or her abilities to provide the service I am used to and require. So we are going with Proteam and will never do business with Hoover!! Horrible customer service.
13
Feb
Posted by lulupat
Hoover is denying a part for my vacuum which is still under warranty. Been on the phone with them for at least 30 min. They keep putting me on hold. I insisted that I should be entitled to the piece that snapped off for my "wand". Seems like the "design" is faulty. Rep came back on after about 15 min and said she would try to call the warranty dept., but she doesn't think they will cover this snapped off part. They don't think that I need to have a wand holder - but, it came with the machine and snapped off, so, they should be responsible. She said she'd call me back. Why do I find that hard to believe. I will NEVER purchase another Hoover product in my lifetime - what a HASSLE, certainly not worth my time. This is one company that should just go out of business because of the way it treats it's customers.
14
May
28
Feb
Posted by Deborah Fthis Mann
ZERO I've called every number. HOLDING OVER 20 MINUTES. no callback alternative recording. THE WORST HOLD MUSIC IN THE WORLD. ANY GENRE --- they play the 'lame' version of! Can't find the damn numbers!! not on the side, bottom, top, side whatever!!!
This is another example of US gone S--T. Why?? Is it so expensive to have humans answer phones? Would some billionaire compromise the amount of teak on his custom bar or something??? What glorious compromise would cost him/her/it to be HUMAN. KIND. RIGHT.
this is the vacuum. The shampooer broke! not even getting parts!!
02
Jan
Posted by Heatherq
I have a Hoover Spinscrub 50. It is a carpet/upholstery cleaner.It stopped working after only 5 uses. It started to power on when I pressed the pedal and then just stopped. It really sounded like it blew a fuse or like I needed to hit a non-existent reset button. I have been trying to reach Hoover for days now. My first call was just me waiting on hold for 40 minutes. My second and third call attempts have been answered by a recording stating their offices are closed for the holiday. I have also sent an email. I am glad they give their employees an extended holiday vacation. Maybe I should start working for Hoover? It appears they need the help and at least I know I will have a week long vacation for Christmas. I JUST WANT TO CLEAN MY CARPETS AND COUCH!
08
Nov
Posted by kayabryana
Can you please tell me if Hoover is discontinuing self propelled upright bagged vacuums I had trouble finding bags lately. I now need a new vacuum and would prefer a bagged model but not if I can't find bags for it.I have a Hoover upright self propelled bagged vacuum for many years and it needs to be replaced I do not want to replace it if I can't find bags in the future I have model
25
Oct
Posted by Anonymous
I have a Hoover Model No. F5914-900. A cleaning lady has always "used" this product in her biweekly duties. I just realized that she did not know how to use the cleaner, because she never put in any solution. So it is necessary for me to move rapidly.
I have a dog and a cat. Therefore it is imperative to keep my house clean and sweet smelling.
I have contacted Amazon to purchase cleaning solution. They will not mail the product to me.
I have contacted out local COSTCO, WalMart and K-Mart, none of which sell your products.]
Please advise me where your cleaning products can be puchased locally as I no longer drive.
If these products cannot be purchased locally and Amazon will not mail me the products, how in creation can I obtain products without spending a half day in an attempt to find a supplier?
Hoover used to have the reputation as a high class product. If nobody wishes to sell the product, does that mean it is inferior so nobody will carry it?
I will appreciate a prompt response to my question.
Virginia Dickey
Long Beach, CA
06
Oct
Posted by lougard
I called this AM to ask a question about my new Cyclonic stick vac. I wanted to know if Model SH 20030 was supposed to swivel (it does) as I thought I may have a defective machine. It works great and does a good job for a small vacuum. I gave the above number to the rep who took my call. She said it was not right and to look on the bottom of the machine for a sticker with another model number. There was no sticker.The model number on the box was correct. As she got more irritated I closed the conversation. This was my first contact with Hoover ever and not a good one.
03
Oct
19
Sep
28
Mar
Posted by Anonymous
This complaint is regarding your staff, not your product. I've had my Hoover Windtunnel (Model # UH70210) for over 5 years; it has served me well. Last week the retractable cord rewind got stuck. I called the 800 # in my manual. After listening to a poor choice of music for over 15 minutes, Venessa (I had to ask for her name) says "how can I help you". Her tone of voice and attitude truly should not represent your company. She referred me to a local repair shop
Now on the bright side ... I called the ph #, immediately a welcoming voice identified her self as "Megan". She was very professional and personable. If you recognize your employees for "A JOB WELL DONE IN CUSTOMER SERVICE", please do so for Megan.
