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I called this AM to ask a question about my new Cyclonic stick vac. I wanted to know if Model SH 20030 was supposed to swivel (it does) as I thought I may have a defective machine. It works great and does a good job for a small vacuum. I gave the above number to the rep who took my call. She said it was not right and to look on the bottom of the machine for a sticker with another model number. There was no sticker.The model number on the box was correct. As she got more irritated I closed the conversation. This was my first contact with Hoover ever and not a good one.


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