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Worst customer service ever. Was on hold forever. Somebody woman picked the phone up and then all you can do is her breath after saying may I help you. Hung up called back 20 minutes later some guy answered who identified himself as Ann. Explain to Ann that I had just bought this vacuum cleaner today and there was a wheel broke. Asking , could they just sent me a replacement part . Ann told me to just take it back to where I bought it and get another one. I told Ann if I took it back I would not be buying the Hoover and could he just send me the part. Ann said he didn't care and forl me to just buy a different vacuum cleaner.With customer service like that why would anyone buy HOOVER or any TFC products.


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