Airtran customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Airtran.

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27
May

Posted by Anonymous


on 5/27/18 at 10:19AM

Last Friday 25 May I took the Airtrain to JFK to avoid traffic. The experience was dire. Your ticket machines were cash only and gave no change. No machines took credit cards. There were hordes of struggling travellers trying to cope. I was lucky enough to purchase a ticket from an attendant otherwise I would still be there. Once on the train the doors closed a few seconds after opening, trapping elderly passengers struggling with their luggage. An international airport like JFK should be ashamed of this service. W Thuillier

08
Nov

Posted by Anonymous


on 11/8/17 at 3:16PM

Hi

My family and myself just used the AirTrain service to JFK (Jamaica train). We are travelling home to Ireland today and were advised at Grand Central Station on how to travel to JFK and what tickets we needed to purchase which we did. Upon trying to enter your station we were approached by one of your staff members with long red and black braids who questioned us about our tickets in a rather accusatory tone when my mother explained that we were tourists and we would pay the difference for a ticket ( if there was one and of which t aware) this woman began to shout at my mother and tell her to walk away and that she was speaking to my dad and not her, she was extremely aggressive in tone and manner and as tourists or anyone I find this to be totally unprofessional and very intimidating, is this how your staff are trained to provide customer service? This womans outburst at us was completely baffling and really quite frightening! My mother was most upset after this and cried. Todays date is Wednesday November 8th and we were at the AirTrain service at 3.30pm.

09
Feb

Posted by Suzie


on 2/9/15 at 6:40PM

2/9/15 @ 7:15p called about airline credit. Talked to rep/ Suzie. We were to we would receive in 30 to 45 days about our credit and requested extension of 10 day. Does this sound right? Our airline confirmation: , Alicia Marie Mora.

19
Apr

Posted by Anonymous


on 4/19/14 at 1:11PM

I flew from Dayton to Tampa April 18, 2014, on flight 5180 or 180...not sure. The flight attendants were lovely and supportive. One in particular, I believe her last name was Volpe, was consistently smiling and helpful to all. She was warm and helpful through the entire flight. In my opinion, Airtran/Southwest is lucky to have such an employee.
Emma McMahon
Gulfport, Florida

21
Aug

Posted by Debbie


on 8/21/13 at 3:19PM

Air Tran Airways




We flew from St. Louis to San Juan Puerto Rico to catch a cruise ship. A piece of our luggage did not arrive with us at the airport. It arrived at the airport after the ship left.
During our 7 night cruise, we did not get our luggage. It's a joke trying to reach someone at Air Tran. No one would return calls after numerous messages were left. I have spent hours trying to reach someone to get an answer as to why they never got my luggage to me on the ship. The luggage sat in the San Juan Airport the entire cruise and we picked it up on the way back home.We were so upset as this was our anniversary and we couldn't get nice pictures without the clothing.
The cruise ship also called Air Tran for us on a daily basis during the cruise and suffered the same frustration.
I got a response from Customer Relations when I finally wrote a letter to them. I have continued to make phone calls as directed and still get no response.
I just wanted someone to explain to me why I didn't get my much needed luggage that the air line had lost.
We have traveled for many years and never had this problem. I am so sorry that we chose Air Tran. It will never happen again.

10
Jun

Posted by Crystal143


on 6/10/13 at 7:00AM

After sitting in the airport and having all flights delayed or cancelled because of weather for 9 hours I was not able to fly out at all to a filter wedding where I was the makeup artist. Not only did I miss out on that the next day but after looking for my luggage and being told it would be pulled and put on a carousel it never was found. The next morning I went into see if they had found it and no luck. I paid 3$ and drove an hour just to be told lies. They said after giving me an incident report that they would call me every 6 hours until it was found and also that I could track it. I called back a few hours after returning home to find out the person had totally lied they do not call and the new employee said they also don't have a tracking system. It has now been 3 days and FLL will not even answer their phones today. Very very upset as my livelihood of my makeup kit and expensive wedding clothes are all not to be found. AirTrans customer service is 3rd world and not appreciated. if somebody will please address this issue.

19
Oct

Posted by Air Flop


on 10/19/12 at 6:35AM

Im traveled to ft lauderdale,Florida from bwi airport in Maryland. I paid $40 for two bags. I went on great cruise only to return back to Ft Lauderdale, Florida to receive the worst customer service ever. At the self check in I was told that my bag was too big and its gonna cost me an extra $70. If I didn't pay it at the bwi airport, why am I paying for it now. Why do I have to pay for an oversite mafe on the behalf of one of your employees? Then I was told a manager was going to come talk to me. Noone came to speak to me. I feel used and like a foriegner in third world country. I will never fly this airline again.

06
Sep

Posted by svirola


on 9/6/12 at 9:45AM

I would like the address to the Corporate office that I can send an OFFICIAL COMPLAINT letter to. Departed Atlanta on flight # 624 and checked in my baggage at counter 2 ½ hours before my scheduled flight. Upon arriving in Houston-Hobby, my luggage was not found on Friday, August 31, 2012. Because our flight landed after 10 PM all the onsite offices were closed and I was told to go back Saturday morning, Sept 1, 2012 which I did. I was advised by the Houston team that my luggage could still not be found and they were checking around to see if it would come up. Again, I contacted the airline Saturday evening and Sunday morning to be told that 3 days later my luggage was still not found.
My return flight was scheduled to return to Atlanta on Monday, Sept 3, 2012. Again I was asked by the Houston team to arrive at the airport early so they could make a copy of the receipt for items I had to purchase to wear while I was visiting family in Houston for the labor day weekend. The team in Houston took the original receipt and gave me a copy along with a claim # HOUFL00344608. They advised me that they were submitting the information to Airtran Central Baggage and that I should receive a call on the 6th day, which was Wednesday, September 5, 2012. As of yet, I have heard NOTHING!
At this point, I would really like for someone from Airtran's corporate office to contact me in regards to what is the next step since obviously my luggage is still not found!!! I had my daughter's medicine for her ADD and other valuable items in that suitcase and no one has yet to even give me a call.

31
Jul

Posted by Anonymous


on 7/31/12 at 8:47PM

My husband and I missed our flight due to a mistake in his boarding pass. Ms. Deborah Miller really saved us from missing our cruise. She was vey knowledgable with how to solve our problem down to the very last detail. She was remarkable,and friendly; with her help, we made our arrival in time.
Thank You Ms.Deborah, you are the BEST! This was on June 6,2012.

27
Jun

Posted by Anonymous


on 6/27/12 at 7:30PM

I arrived in Phoenex AZ last night at 10 pm from ATL. I was missing a piece of luggage. I filled out a missing baggage reportand the gentleman that filled out the report told me I would here from someone 1 st thing this morning. My wife and I both have left several messages throughout the day with absolutely no response. On the voice mail it says someone will be checking messages throughout the day and get back to us. That is an absolute joke! I finally called customer service and they were able to get someone to answer tonight at 10 after 7. Patty, the woman I spoke with was very non chalant and claimed no one was in the office to answer my calls until 7pm???? That is a complete definition of false advertisement and a bold face lie! If what your answering machine message is supposed to be accurate? I am told by Patty she doesn't know we're my bag is. Only that it was in Boston and might be shipped to us via Southwest or Air train later! What kind of business are u guys trying to operate and what happened to costumer service??? My wife is taking medicine which we shared in the report last night and still has been unable to take. Can someone call us with some kind of info on the location of our luggage????? 480-689-1513

05
Aug

Posted by [email protected]


on 8/5/11 at 2:16PM

Iwas on flight 953 from Fort Lauderdale to Baltimore left at 10:08 I like to let you know the flight attendent Leslie was very nice and helpful in my journey I do not like to flight but she made my flight wonderful the flight was good also but she made everything good Thank You very much I hope to be flying alot more with your airlines my husband is a business class customer also and he was very pleased with her also.

07
Jun

Posted by Ifly2much


on 6/7/10 at 10:18AM

After being on hold for 20 minutes, I finalkly got to speak to a human being. One of our workshop attendees was bumped from and Airtran flight in Houston and was put on a flight the next AM. After losing his luggage in the process, he was eventualy contacted bt Airtran and told he had to come and pick up his luggage from the airport which is more than 1 hour away. I'm sorry, but the last time I was bumped because of overbooking and the airline loses my luggage, they were courteous enough to drive my lost article of luggage out to the hotel. I believe Airtran should take lessons in how to handle customers from Southwest! In my opinion, Airtran ranks right up their with the cable company! I am telling EVERYONE I know to never fly Airtran!

13
Mar

Posted by [email protected]


on 3/13/10 at 2:34PM

My elderly parents recently booked a flight and accidently picked wrong return date, they got confused. They can barely afford to come to Atlanta but want to see their grandchild graduate. You company could care less!!! They charged them 150.00 dollars to cancell flight, that's what the original tickets cost. You have got to be kidding me! My mother has been crying ever since. They can hardly afford their meds. They are old people. Our entire family from all ove eastern US use only your ailine, but sadly no longer. I am also telling everyone at the company I wairk for , who frequently use your airline to switch. You should be ashamed of yourself. Please be aware I am contacting Clark Howard so he can talk about you on the radio, and I am going to file complaint with the better business bureau. My parents are distraught!!!!!! I will fly another airline from now on.

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