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My elderly parents recently booked a flight and accidently picked wrong return date, they got confused. They can barely afford to come to Atlanta but want to see their grandchild graduate. You company could care less!!! They charged them 150.00 dollars to cancell flight, that's what the original tickets cost. You have got to be kidding me! My mother has been crying ever since. They can hardly afford their meds. They are old people. Our entire family from all ove eastern US use only your ailine, but sadly no longer. I am also telling everyone at the company I wairk for , who frequently use your airline to switch. You should be ashamed of yourself. Please be aware I am contacting Clark Howard so he can talk about you on the radio, and I am going to file complaint with the better business bureau. My parents are distraught!!!!!! I will fly another airline from now on.


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