Flag Airtran Customer Service Review

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Last Friday 25 May I took the Airtrain to JFK to avoid traffic. The experience was dire. Your ticket machines were cash only and gave no change. No machines took credit cards. There were hordes of struggling travellers trying to cope. I was lucky enough to purchase a ticket from an attendant otherwise I would still be there. Once on the train the doors closed a few seconds after opening, trapping elderly passengers struggling with their luggage. An international airport like JFK should be ashamed of this service. W Thuillier


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