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After sitting in the airport and having all flights delayed or cancelled because of weather for 9 hours I was not able to fly out at all to a filter wedding where I was the makeup artist. Not only did I miss out on that the next day but after looking for my luggage and being told it would be pulled and put on a carousel it never was found. The next morning I went into see if they had found it and no luck. I paid 3$ and drove an hour just to be told lies. They said after giving me an incident report that they would call me every 6 hours until it was found and also that I could track it. I called back a few hours after returning home to find out the person had totally lied they do not call and the new employee said they also don't have a tracking system. It has now been 3 days and FLL will not even answer their phones today. Very very upset as my livelihood of my makeup kit and expensive wedding clothes are all not to be found. AirTrans customer service is 3rd world and not appreciated. if somebody will please address this issue.


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