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I arrived in Phoenex AZ last night at 10 pm from ATL. I was missing a piece of luggage. I filled out a missing baggage reportand the gentleman that filled out the report told me I would here from someone 1 st thing this morning. My wife and I both have left several messages throughout the day with absolutely no response. On the voice mail it says someone will be checking messages throughout the day and get back to us. That is an absolute joke! I finally called customer service and they were able to get someone to answer tonight at 10 after 7. Patty, the woman I spoke with was very non chalant and claimed no one was in the office to answer my calls until 7pm???? That is a complete definition of false advertisement and a bold face lie! If what your answering machine message is supposed to be accurate? I am told by Patty she doesn't know we're my bag is. Only that it was in Boston and might be shipped to us via Southwest or Air train later! What kind of business are u guys trying to operate and what happened to costumer service??? My wife is taking medicine which we shared in the report last night and still has been unable to take. Can someone call us with some kind of info on the location of our luggage????? 480-689-1513


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