Find the latest Airtran news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
In this photo taken Jan. 20, 2011, AirTran Airlines baggage workers prepare to load a Boeing 717 at the Tampa International Airport in Tampa, Fla. Southwest Airlines Co. has closed its purchase of AirTran Monday, May 2, 2011.(AP Photo/Chris O'Meara) less.
Enlarge Image Request to buy this photo File photo You won't see the AirTran name on the side of planes anymore. The airline has been folded into Southwest Airlines, which bought AirTran in 2011. WASHINGTON — About 1 in 5 U.S. flights arrived at least ...
AirTran ended passenger flights on Dec. 28; it is owned by Southwest Airlines Co. — American, US Airways and Envoy are owned by American Airlines Group Inc. Source: U.S. Department of Transportation. ___. The report can be found at: http://1.usa.gov/ ...
Many more gathered at Tampa to receive the flight that marked the end of an era of successful Customer Service by AirTran. The historic last flight was reminiscent of AirTran's first commercial flight that flew on the same route 21 years ago. Southwest ...
AirTran Airways' final revenue flight – Flight 1 – took off Sunday night from Hartsfield Jackson Atlanta Airport at 10:25 pm EST headed for Tampa Bay International Airport, carrying 117 passengers. The flight followed the October 1993 inaugural route ...
On Sunday evening, Southwest Airlines operated the last AirTran Airways flight, flying a Boeing 717 from Atlanta to Tampa. The Dallas-based carrier bought AirTran in 2011 and retired the brand with the last flight. “As we've grown in both the domestic ...
Southwest found many synergies with AirTran including its focus on Customer Service, low fares, destinations and the type of aircraft it flies. The integration completes when Flight 1 from Atlanta lands in Tampa at nearly midnight on Sunday night. The ...
The event marks the nearly complete integration that will result in one airline with one Customer Service Experience, one flight schedule, one Rapid Rewards Frequent Flier program and one brand. In 2011, Southwest Airlines formally acquired AirTran ...
On April 21, 2010, Southwest Airlines Co. chairman and chief executive Gary Kelly called Robert Fornaro, his counterpart at AirTran Airways Inc. “I'd like to talk to you about a business deal,” Kelly told him. They followed that with a face-to-face ...
AirTran Airways and Southwest Airlines will finally be one. The last AirTran flight scheduled for Sunday will retrace the route of the airline's first flight -- when it was known as ValuJet -- from Atlanta to Tampa, Fla. lRelated Southwest to start ...
Fliers looking for AirTran Airways flights won't find them on Airtran.com anymore. The website now introduces customers to Southwest Airlines, which bought the airline in 2011 and, by the end of the year, promises to have fully integrated the two ...
Low-cost carrier Southwest Airlines Co. (LUV - Analyst Report) announced that it has successfully expanded its reach following the launch of nonstop services between Dallas Love Field (the company's home airport) and eight more cities in the U.S. The ...
In its 44th year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by nearly 46,000 Employees to more than 100 million Customers annually ...
Q: I made a reservation on the AirTran website recently for two tickets from Fort Lauderdale to St. Louis, and was sent a confirmation by email. I went to the airport on the day of departure, and I was told that I did not have a reservation. The ...
Gary Murray's credit card is declined when he buys an AirTran ticket, but he doesn't find out until he gets to the gate. How much should he pay for the new ticket? Q. I made a reservation on the AirTran website recently for two tickets from Fort ...
Travel website Hopper recently analyzed big-name airlines -- on everything from seat width to bag-check prices to Customer Service scores -- to determine which airline is the "best" for each type of traveler ("budget" travelers, "comfort-focused ...
The AirTran Airways brand will fade into the aviation history books by the end of the year. The final flight for the airline, now a subsidiary of Southwest, will come Dec. 28 on a flight from Atlanta to Tampa, The Associated Press reports. The flight ...
Delta acquired Northwest Airlines in 2008 and saw its on-time performance and Customer Service rankings plummet in the two years following, but has since staged a recovery. AirTran, meanwhile, is still in the middle of being folded into Southwest ...
... change fees. She then asked to speak to a supervisor. "The [Customer Service representative] asked that I hold for a moment then came back and said her supervisor gave her permission to credit me with the full amount," she says. "Persistence has ...
Southwest Airlines employees celebrated the acquisition of AirTran Airways at Love Field in May 2011. Star-Telegram/Rodger Mallison. Story; Comments. When Southwest Airlines entered the metro Atlanta market — first in 2011 when it bought AirTran ...
Southwest Airlines will begin flying to Mexico in August as it integrates the operations of AirTran Airways. Star-Telegram. Story; Comments. Southwest Airlines will begin flights to Mexico as part of its integration of AirTran Airways operations. The ...
AirTran will vanish by the year's end. Doing away with the AirTran brand has always been part of the plan for Southwest, which announced plans to acquire its one-time rival in 2010. The merger closed in 2011, but Southwest has been notoriously cautious ...
The Top Five U.S. Airline Customer Service Moments of 2014 ... AT&T, T, 33.8399. Alliance Data Systems, ADS, 284.055. Alon USA Energy, ALJ, 12.99. American Airlines, AAL, 53.71. Atmos Energy, ATO, 55.58. Brinker Intl. EAT, 58.69. Comerica, CMA, 46.015 ...
Southwest is now flying its own aircraft to last of AirTran's domestic cities it did not yet serve. Southwest-branded service began in Memphis, Pensacola and Richmond this past weekend, with Southwest assuming of most of the service that had been ...
Airline executives come in all shapes and sizes, but Robert E. Jordan is one of the more approachable in the US airline industry. After working previously as a programmer and financial analyst at Hewlett-Packard, Jordan joined Southwest Airlines in ...
In its 43(rd) year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered by more than 45,000 Employees to more than 100 million Customers annually ...
A male passenger onboard AirTran Airways flight 265 headed for Austin, Texas, attempted to commit suicide by trying to open an emergency door at the rear of the plane while in flight so he could leap from the aircraft. The aircraft was carrying 120 ...
A Baltimore-to-Austin AirTran flight diverted to Memphis after a passenger tried to open one of the plane's emergency exit doors during the flight. Southwest Airlines spokesman Brad Hawkins confirmed the incident to Memphis station WREG-TV, saying in ...
The slow pace of the Southwest-AirTran merger is getting tiresome for many customers that regularly fly the airlines. That's according to The Wall Street Journal, where "The Middle Seat" columnist Scott McCartney writes the "honeymoon ended long ago ...
Southwest rolled out a fare sale this morning (June 11) in which the price of its flights are based on distance. Bargain hunters can snag round-trip fares as low as $98 on short routes, with longer flights costing incrementally more. Regardless of the ...
A large group of Jewish high school students have been kicked off a flight after some refused to turn off their cell phones for take-off. The school party of 101 students and eight chaperones were removed from an AirTran flight on its way to Atlanta ...
Both Beyda and Mamiye said the airline's Customer Service did their best to accommodate the group by getting them on the next available flights. But the group had to be split up --- some had connecting flights in Milwaukee --- and they were in transit ...
Rabbi Joseph Beyda told CNN the airline's Customer Service did its best to accommodate them; the group had to be split up and they were in transit for a total of 12 hours. Urgent: Is Obamacare Hurting Your Wallet? Vote in Poll Related stories: Top 15 ...
Despite their complaints, both Beyda and Mamiye said that Southwest Airlines' Customer Service did their best to help the group find new flights, CNN reports. However, the group had to be split up, with part of the group detoured to Milwaukee. In total ...
Both Beyda and Mamiye said the airline's Customer Service did their best to accommodate the group by getting them on the next available flights. But the group had to be split up — some had connecting flights in Milwaukee — and they were in transit ...
NEW YORK (AP) - A group of about 100 high school students traveling from New York to Atlanta were thrown off an AirTran flight, along with their chaperones, after the pilot and crew lost patience with some kids who wouldn't sit down and put away their ...
Southwest Airlines officially is "de-hubbing" the Atlanta hub it inherited from AirTran. Southwest also announced plans to add Southwest-branded service to the last three domestic AirTran cities that it did not yet fly to: Memphis, Pensacola, Fla. and ...
Last year, Southwest announced it is closing AirTran call centers in Savannah and Carrollton and consolidating about 200 of those jobs in its Atlanta call center. Southwest also plans to open a pilot base and flight attendant base in Atlanta. "I think ...
Southwest Airlines is generating $1 million a day in extra revenue from its network connections with AirTrain Airways, according to a report. The airline, which acquired AirTran in May 2011, has been phasing in the network connectivity, which allows ...
All Southwest and AirTran flights can now be booked together as part of a connecting itinerary. That development marks a significant milestone in the merger of the two carriers. However, it has taken nearly two years for Southwest to make that happen.
It took nearly two years to get to this point, but Southwest Airlines Co. and AirTran Airways Inc. customers can now buy tickets on each other's computer systems. And for Southwest loyalists, that includes their first chance to buy tickets to ...
"Our arrival in Branson represents one of the true benefits of our integration with AirTran Airways, allowing us to continue providing low fares and legendary Customer Service to the People of Missouri," said Rick Pelc, Southwest Airlines Station Director.
Southwest Airlines and AirTran Airways are starting to connect their flights, nearly two years after their merger was completed. That means customers will be able to book one ticket for connecting flights on Southwest or its AirTran subsidiary, a major ...
Southwest Airlines and AirTran Airways, which merged more than two years ago, have finally synced their reservations systems so travelers soon will be able to book itineraries on both airlines in a single transaction. Southwest bought AirTran in ...
Southwest Airlines has finally begun to "connect" its flights with those of subsidiary AirTran . That comes more than 20 months after Southwest closed on its deal to acquire its one-time rival, offering customers one of the most tangible changes yet in ...
Separately, Southwest marked its first year in Atlanta on Tuesday at AirTran's former corporate center, where Southwest has a small human resources department, information technology and training, and soon a relocated call center. It will open a small ...
GRAND RAPIDS, Mich. — Southwest Airlines plans to double its daily service to Grand Rapids after absorbing AirTran routes into its system. The airline announced the move Monday, saying the change takes effect Aug. 11 at Gerald Ford International Airport.
Southwest rolled out a fare sale this afternoon in which the price of its flights are based on distance. Bargain hunters can snag round-trip fares as low as $98 on short routes, with longer flights costing incrementally more. Regardless of the length ...
... or at other call centers. The Atlanta facility will open in May and handle all calls to AirTran, which Southwest bought last year. Eventually the center will take Southwest calls. It will be the airline's seventh call center and the first in the ...
"Our customer support and services employees are an important touch point for our customers, and we look forward to continuing this dedication to Customer Service in our expanded Atlanta call center as well as our other six Southwest Airlines CS&S ...
