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After being on hold for 20 minutes, I finalkly got to speak to a human being. One of our workshop attendees was bumped from and Airtran flight in Houston and was put on a flight the next AM. After losing his luggage in the process, he was eventualy contacted bt Airtran and told he had to come and pick up his luggage from the airport which is more than 1 hour away. I'm sorry, but the last time I was bumped because of overbooking and the airline loses my luggage, they were courteous enough to drive my lost article of luggage out to the hotel. I believe Airtran should take lessons in how to handle customers from Southwest! In my opinion, Airtran ranks right up their with the cable company! I am telling EVERYONE I know to never fly Airtran!


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