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Air Tran Airways




We flew from St. Louis to San Juan Puerto Rico to catch a cruise ship. A piece of our luggage did not arrive with us at the airport. It arrived at the airport after the ship left.
During our 7 night cruise, we did not get our luggage. It's a joke trying to reach someone at Air Tran. No one would return calls after numerous messages were left. I have spent hours trying to reach someone to get an answer as to why they never got my luggage to me on the ship. The luggage sat in the San Juan Airport the entire cruise and we picked it up on the way back home.We were so upset as this was our anniversary and we couldn't get nice pictures without the clothing.
The cruise ship also called Air Tran for us on a daily basis during the cruise and suffered the same frustration.
I got a response from Customer Relations when I finally wrote a letter to them. I have continued to make phone calls as directed and still get no response.
I just wanted someone to explain to me why I didn't get my much needed luggage that the air line had lost.
We have traveled for many years and never had this problem. I am so sorry that we chose Air Tran. It will never happen again.


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