Westjet customer service

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Customer Service

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Phone: 888-937-8538

  • How to reach a live person:
    • Press 4 for a live person
  • Hours of Operation:
    • 24/7
  • Email:
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  • Description:
    • TTY for hearing impaired: 877-952-0100

User Reviews

22
Jan

Posted by Anonymous


on 1/22/18 at 11:57AM

I would like to bring to corporate attention that on Dec 1 2017, ,on the second leg of my flight to Halifax Nova Scotia I helped as an R. N. with a sick and unruly patient from Los Angeles to Calgary . With the help of of 2 other R.N�¢â?¬â?¢s and your great flight attendants we work with this passsenger for almost two hours. My name and e mail were taken but I have not heard a thank you from anyone. Now I was happy to help but I was very distressed as I was on my way to my sister funeral. . When I tell people my story they are appalled and have made me write this letter. My flight originated in Sacramento to Halifax. I did not keep ant flight information but you should have it on record. I left Sacramento at 1.10 pm Dec 1st and arrived in Halifax Dec.2nd. 7.30 am

30
Sep

Posted by Steve


on 9/30/16 at 7:09AM

Hello West Jet Customer Service, Sept 29th, 2016
I am sending this email to tell you how excellent, professional and upbeat your crew was for the flight from Toronto to San Jose Costa Rica which got diverted to Cancun, Mexico because of the San Jose airport closure due to volcanic ash back on July 25th / 26th.
I live in San Jose and in fact the volcano did it again a week or so ago and we are currently experiencing light ash all this week and I hope not too many of our flights are adversely affected.
I have always been a West Jet fan from your very first flights and this flight with its potential problems simply solidified my high regards for West Jet service and its crews. My daughter and I want to thank them again for their professionalism and courtesy on this tough flight.
As you know the flight landed in Mexico in early afternoon and took off the early the next morning for CR. I am an experienced traveler and over the years have had 4 or 5 overnight diversion flights due to various factors. All the passengers seemed very satisfied with the service of the flight crew and Mexican ground crew.
I am sorry for the delay in sending this but finally, here it is ... please look back on who the flight crew was and put a commendation on their file. They deserve it.
PLEASE VERIFY RECEIPT OF THIS EMAIL
Sincerely,
Stephen Love, San Jose Costa Rica

23
Sep

Posted by Anonymous


on 9/23/16 at 3:06PM

Hello
I took a flight from Toronto Pearson to Vancouver on 9th 2016. I wanted to thank you for going above and beyond for me. I lost my wallet at the airport prior to my flight. I first noticed it missing when I went through security. Alexi was very thorough in trying to track it down when it was lost. He inquired with others and checked to see if it was seen on the cameras. Many of the staff were also concerned and and asked how I made out when they saw me later on. I was not able to find it but it was eventually returned to me after me trip. I very much appreciated the efforts of the security staff on duty and wish to let you know of the personal attention that was given to me. THANK YOU

24
Aug

Posted by whitney


on 8/24/16 at 7:22PM

Terrible customer service experience on booking line. AFter waiting ages to speak to someone, because they are always "experiencing a high volume of calls", a rude agent treated me terribly and when I asked her name and employee #, she put me on hold and NEVER returned, after 20 minutes on hold, dead air changed to dial tone. Unbelievable!!! there was a time when WestJet employees were wonderful, no longer!

24
Jul

Posted by Anonymous


on 7/24/16 at 9:45AM

I recently flew on WJ 214 from Calgary to Montreal on the 1am flight. I sat in 5A, my sister in 5C. We were served water early in the flight, and then the three attendants made tea for themselves and visited in the front plus seats most of the rest of the flight. The plus seat ppl, which were few, didn't get any food. I'm glad I didn't spend my $100 for them. The man across the row said to us that if these gals worked for him, they'd be fired. I finally asked for coffee at 5am. So did the man. The gal served it but spilled it on the man and never apologized. She asked later if he was ok. He was livid. I always choose WJ, but I've never seen such as this. I was very disappointed in their service ( or lack of it)

View all 153 Westjet customer service reviews »
Customer Service Ratings

Based on 129 votes.

3.0

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Westjet customer service news
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WestJet is making a call to hockey fans across Manitoba to board its jets headed to Las Vegas, Nevada. The airline announced today it's adding two special nonstop flights between Winnipegand Las Vegas on May 17 and May 20. WestJet is the only airline ...

Airline is forced to apologise to staff after asking passengers to rate cabin crew by taking pictures and video of them

Canadian airline WestJet has been forced to apologise to staff after asking passengers to rate the service given by its cabin crew by taking pictures and videos of them. The Calgary-based carrier had reportedly also asked its frequent flyers to capture ...

WestJet reviewing baggage policy after customer calls it discriminatory

After paying for the tickets, he saw WestJet's baggage policy, and called customer service, he said. “They let me know that no exceptions were allowed,” said Jared Walker, who wanted to pay for his mother to bring a third oversized bag. “It seems ...

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