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Hello West Jet Customer Service, Sept 29th, 2016
I am sending this email to tell you how excellent, professional and upbeat your crew was for the flight from Toronto to San Jose Costa Rica which got diverted to Cancun, Mexico because of the San Jose airport closure due to volcanic ash back on July 25th / 26th.
I live in San Jose and in fact the volcano did it again a week or so ago and we are currently experiencing light ash all this week and I hope not too many of our flights are adversely affected.
I have always been a West Jet fan from your very first flights and this flight with its potential problems simply solidified my high regards for West Jet service and its crews. My daughter and I want to thank them again for their professionalism and courtesy on this tough flight.
As you know the flight landed in Mexico in early afternoon and took off the early the next morning for CR. I am an experienced traveler and over the years have had 4 or 5 overnight diversion flights due to various factors. All the passengers seemed very satisfied with the service of the flight crew and Mexican ground crew.
I am sorry for the delay in sending this but finally, here it is ... please look back on who the flight crew was and put a commendation on their file. They deserve it.
PLEASE VERIFY RECEIPT OF THIS EMAIL
Sincerely,
Stephen Love, San Jose Costa Rica


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