JetBlue Airlines customer service

JetBlue is one of the largest airlines in the United States. JetBlue offers a budget airline model providing discounted airfares while offering different sources of in-flight entertainment. JetBlue offers customers service by toll-free phone number and email support.

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Customer Service

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Phone: 800-538-2583

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    • TTY/TDD: 800-336-5530

User Reviews

08
Feb

Posted by Anonymous


on 2/8/17 at 1:26AM

Flew from Austin Texas to Long Beach California, your number one flight attendant was truly knowledgeable. On this flight most or all the seats where taken. I was truly blessed to have been assisted by a most wonderful flight attendant. Her energy was truly amazing from the time we took off to the time we exited your aircraft.
I'd like to share my personal experience. As a disable person I'm often confronted with tremendous challenges. But not today,because from the time I introduced myself to your ticket agents I was treated with total Dignity & Respect. Numerous individuals representing Jet blue where extremely commentating. Making 3 hour trip truly amazing. The captain and the crew represented the highest quality of customer service. I was taken by how much your number one flight attendant. Focused her total attention in ensuring each passengers comfort and needs where met. On this international flight I seated next to two senior citizens such as myself. Whom were I believe we're non-english speaking Vietnamese. My attempts to communicate a simple message regarding our seat assignments. We're met with great great difficulties. But your flight attendant came to the rescue. You see your flight attendant pulled out her cell phone and translated a message from English to Vietnamese regarding her seat assignments. What was truly amazing here was they too wanted to switch seats. But didn't know how to communicate this information to myself or your Filipino flight attendant. In closing I'd like to thank your organization, for having such Dynamic individuals working for your organization. There are only two airlines that I enjoy fyling these days and Jet blue is at the top of my list...
Sincerely yours
Salvador Araujo,K Jr.

11
Dec

Posted by Anonymous


on 12/11/16 at 6:29PM

TSA in Ponce mercedita PR took my carry on and open it and took all my pantys Bras etc..out in front of other passengers I felt humiliated,embarrassed and when he finished he threw me my bag like a piece of trash all my stuff not put in the way I had it. I'm am very upset and Angry about this.

19
Nov

Posted by Pissed off


on 11/19/16 at 8:27AM

Troy gate attendant flight 627 POP 11/19/16 very rude and gave preference to friends of his.

20
Oct

Posted by Anonymous


on 10/20/16 at 5:44PM

Hi. I recently shared this feedback on Expedia from my experience with Jet Blue at Logan Airport on 10-18-16.



I had 3 separate flights that I didn't Make it on - 1 that I missed (my fault), the second that I missed bc the gate was incorrect on my boarding pass - gate C34 vs gate C21 - a BIG difference bc of the distance in between and the heavy bag I was carrying. I ran to the other gate, after being told they were holding it, arrived at 6:50am for 7:00 flight and gate was closed and no recollection of them holding it for the 15 mins it took me to make it there. Then - when I saw the customer service desk to rebook again - the woman proceeded to argue with me about how I should have known to not look at my ticket for the gate but to check the tvs. I asked her how would I know this? I checked in that morning - how on earth would a non-frequent flier know that erroneous gate information was on my boarding pass?? She proceeded to argue this point with me until she booked me on a flight to Seattle in 30 minutes that connected in NY. She asked if I could guarantee that I could make it to the gate in time. I said I have no idea but I will try my best. When I got to that gate, I was informed the flight was delayed 35 mins and that I would miss my connection to Seattle.



So here I am at Logan, 24 hours and 3 missed flight attempts later - flying out on the same 4:34 direct flight to Seattle.



My ONLY issue was with this entire experience was with the 'Customer Service' woman at Terminal C (on the Gate 21 wing of the terminal), who said informed me that she was a supervisor that morning. My dialogue with her involved a 10 minute reprimanding - by her - I would call it, where she continued to reiterate that I was at fault for not knowing the gate # on my ticket was incorrect. And went on to tell me that I fabricated how long it takes to make it from gate 34 to gate 21 in Terminal C at Logan Airport (took me 15 mins, she claims she can do it in less than 5). Which is, in fact, impossible. I encouraged her to escort me back to that gate so I too could witness the 5-min. magic journey. She declined my request.

In my 45 years as both a consumer and business traveler - I have never encountered a customer service experience as poor and upsetting as this. The effort and time she invested in telling me how many ways I was at fault, and how I misrepresented the information I told her, floored me, to be honest. The last encounter a weary traveler - who is missing presenting at a company event in Redmond, WA - and who has been up since 3:30am, expected or appreciated.



I fly Jet Blue because I usually have a far better experience than this - from all Jet Blue employees. (And, candidly, bc I used to work for the Red Sox so supported the affiliation of our beloved team and 'Fenway South'.).



I believe this encounter was an analomy, and have no doubt that I'll have a positive experience on my return flight back to Boston tomorrow. But I will say when flying to Microsoft's headquartered again from my office in Cambridge, I I had 3 separate flights that I didn't Make it on - 1 that I missed (my fault), the second that I missed bc the gate was incorrect on my boarding pass - gate C34 vs gate C21 - a BIG difference bc of the distance in between and the heavy bag I was carrying. I ran to the other gate, after being told they were holding it, arrived at 6:50am for 7:00 flight and gate was closed and no recollection of them holding it for the 15 mins it took me to make it there. Then - when I saw the customer service desk to rebook again - the woman proceeded to argue with me about how I should have known to not look at my ticket for the gate but to check the tvs. I asked her how would I know this? I checked in that morning - how on earth would a non-frequent flier know that erroneous gate information was on my boarding pass?? She proceeded to argue this point with me until she booked me on a flight to Seattle in 30 minutes that connected in NY. She asked if I could guarantee that I could make it to the gate in time. I said I have no idea but I will try my best. When I got to that gate, I was informed the flight was delayed 35 mins and that I would miss my connection to Seattle.

So here I am at Logan, 24 hours and 3 missed flight attempt later - flying out on the same 4:34 direct flight to Seattle.

My ONLY issue was with the woman, who said she was a supervisor that morning, who continued to reiterate that I was at fault for not knowing the gate # on my ticket was incorrect and then basically called me a liar about how long it takes to make it from gate 34 to gate 21 in Terminal C at Logan Airport. In my 45 years as a consumer and business traveler - I was floored by the effort she expended telling me how many ways I was at fault, and how I misrepresented the information I told her. Just what a weary traveler - who is missing presenting at a company event in Redmond, WA - and who has been up since 3:30am. I fly Jet Blue because I usually have a far better experience (and, candidly bc I used to work for the Red Sox so supported the affiliation of our beloved team and 'Fenway South'.).

I believe it was an analomy and have no doubt I'll have a positive experience on my flight home tomorrow. But I will say when I fly next to Microsoft's headquarters outside Seattle from my office in Cambridge, I most likely will elect to go with American/Alaska Airlines. It was that poor of an experience and impacted my arrival and my experience while attending this key work event.



Thank you for allowing me to share my experience.



Sincerely,



-Theresa Nolan

20
Aug

Posted by Anonymous


on 8/20/16 at 12:14PM

Dear JetBlue customer service. I am usually very happy with the services your company provides. However, today my flight was cancelled! The screen board at the gate said the flight was delayed. The gate attendsnts had ansolutely no idea about the cancellation. It was clear they were not notified. Things at the gate got very messy very fast. There were people blocking the walkways for other fligts, and there were people tring to cut the lines to re-schedule their flight. It was a very stressful for me as a passager, that precisely purchases "even more leg room" seats, in order to avoid these types of messes! Needless to say, I was very dissatisfied and dissapointed with the way JetBlue handled this situation.

View all 90 JetBlue Airlines customer service reviews »
Customer Service Ratings

Based on 94 votes.

3.2

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