Posted by Anonymous
I have been on hold to ask a question regarding my baggage for over 1 hour 45 minutes and I still have spoken to no one. USAir plays a game of keep-away with its customers and there a no provisions to access any information or receive any assistance except for one central number. It is impossible to believe that a wait time of 1 hour 45 minutes is not intentional. This occurred because i was denied boarding because USAir overbooked by flight. Their lack of response in incredible! I was also denied the legitimate amount of compensation that I was owed by the airlines by the "supervisor" who had no idea what she was doing.