US Airways customer service

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Customer Relations

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User Reviews

Posted by Anonymous

I Left 2 Ladies Shoes On My Flight From St. Maartan On 5/4/14 To Phila Airport. My Flight Arrived At 6:30 Pm. The Items Left Were A Ladies Tan Wedge Sandal And A Yellow Wedge Ladies Sandal. Please Help Me Locate This Items Since I Have Call At Least 7 Different Phone Numbers And Noone Answers. I Can Be Reached At Or By E-mail My Name Is Maryann Cesario. Please Help.

Posted by Anonymous

Where are customer reps?

Posted by Anonymous

There really should be penalties for bad business, without customers you' ll wouldn't have business/jobs you'll should keep that in mind. Organizations go out of business and downsize daily. What goes around comes around keep thinking you can people customers any kind of way, KARMA is REAL !!!

Posted by Anonymous

I have been on hold for 40min. This adds to my bad experience with US Airways. They really provide very poor customer service and very poor resolution skills whenever a problem occurs.

Posted by Anonymous

I have been on hold to ask a question regarding my baggage for over 1 hour 45 minutes and I still have spoken to no one. USAir plays a game of keep-away with its customers and there a no provisions to access any information or receive any assistance except for one central number. It is impossible to believe that a wait time of 1 hour 45 minutes is not intentional. This occurred because i was denied boarding because USAir overbooked by flight. Their lack of response in incredible! I was also denied the legitimate amount of compensation that I was owed by the airlines by the "supervisor" who had no idea what she was doing.

Customer Service Ratings

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US Airways customer service news

US Airways accidentally tweets graphic porn image to customer

Instead of including the link to the customer service form, the airline accidentally pasted the graphic image below its message. The company has since apologised and deleted the tweet from its account saying: We apologize for an inappropriate image ...

US Airways Employee's NSFW Nose-Dive Sex Tweet Puts Airline in Social ...

A spokesperson for the airline called the tweet “an honest mistake.” Apparently, an employee had copied the image from a tweet that was sent to the airline in order to flag it as inappropriate, but instead pasted it in response to the customer-service ...

US Airways Proves Corporate Social Media Is Growing Up

The expectation that a company's social media account operates as a customer service line has become an industry norm in travel sector. As Mashable pointed out, using data from travel social media website, the US Airways account posts more ...

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