JetBlue Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from JetBlue Airlines.

Feb

Posted by Anonymous

on 2/8/17 at 1:26AM

Flew from Austin Texas to Long Beach California, your number one flight attendant was truly knowledgeable. On this flight most or all the seats where taken. I was truly blessed to have been assisted by a most wonderful flight attendant. Her energy was truly amazing from the time we took off to the time we exited your aircraft.
I'd like to share my personal experience. As a disable person I'm often confronted with tremendous challenges. But not today,because from the time I introduced myself to your ticket agents I was treated with total Dignity & Respect. Numerous individuals representing Jet blue where extremely commentating. Making 3 hour trip truly amazing. The captain and the crew represented the highest quality of customer service. I was taken by how much your number one flight attendant. Focused her total attention in ensuring each passengers comfort and needs where met. On this international flight I seated next to two senior citizens such as myself. Whom were I believe we're non-english speaking Vietnamese. My attempts to communicate a simple message regarding our seat assignments. We're met with great great difficulties. But your flight attendant came to the rescue. You see your flight attendant pulled out her cell phone and translated a message from English to Vietnamese regarding her seat assignments. What was truly amazing here was they too wanted to switch seats. But didn't know how to communicate this information to myself or your Filipino flight attendant. In closing I'd like to thank your organization, for having such Dynamic individuals working for your organization. There are only two airlines that I enjoy fyling these days and Jet blue is at the top of my list...
Sincerely yours
Salvador Araujo,K Jr.

Dec

Posted by Anonymous

on 12/11/16 at 6:29PM

TSA in Ponce mercedita PR took my carry on and open it and took all my pantys Bras etc..out in front of other passengers I felt humiliated,embarrassed and when he finished he threw me my bag like a piece of trash all my stuff not put in the way I had it. I'm am very upset and Angry about this.

Nov

Posted by Pissed off

on 11/19/16 at 8:27AM

Troy gate attendant flight 627 POP 11/19/16 very rude and gave preference to friends of his.

Oct

Posted by Anonymous

on 10/20/16 at 5:44PM

Hi. I recently shared this feedback on Expedia from my experience with Jet Blue at Logan Airport on 10-18-16.

I had 3 separate flights that I didn't Make it on - 1 that I missed (my fault), the second that I missed bc the gate was incorrect on my boarding pass - gate C34 vs gate C21 - a BIG difference bc of the distance in between and the heavy bag I was carrying. I ran to the other gate, after being told they were holding it, arrived at 6:50am for 7:00 flight and gate was closed and no recollection of them holding it for the 15 mins it took me to make it there. Then - when I saw the customer service desk to rebook again - the woman proceeded to argue with me about how I should have known to not look at my ticket for the gate but to check the tvs. I asked her how would I know this? I checked in that morning - how on earth would a non-frequent flier know that erroneous gate information was on my boarding pass?? She proceeded to argue this point with me until she booked me on a flight to Seattle in 30 minutes that connected in NY. She asked if I could guarantee that I could make it to the gate in time. I said I have no idea but I will try my best. When I got to that gate, I was informed the flight was delayed 35 mins and that I would miss my connection to Seattle.

So here I am at Logan, 24 hours and 3 missed flight attempts later - flying out on the same 4:34 direct flight to Seattle.

My ONLY issue was with this entire experience was with the 'Customer Service' woman at Terminal C (on the Gate 21 wing of the terminal), who said informed me that she was a supervisor that morning. My dialogue with her involved a 10 minute reprimanding - by her - I would call it, where she continued to reiterate that I was at fault for not knowing the gate # on my ticket was incorrect. And went on to tell me that I fabricated how long it takes to make it from gate 34 to gate 21 in Terminal C at Logan Airport (took me 15 mins, she claims she can do it in less than 5). Which is, in fact, impossible. I encouraged her to escort me back to that gate so I too could witness the 5-min. magic journey. She declined my request.

In my 45 years as both a consumer and business traveler - I have never encountered a customer service experience as poor and upsetting as this. The effort and time she invested in telling me how many ways I was at fault, and how I misrepresented the information I told her, floored me, to be honest. The last encounter a weary traveler - who is missing presenting at a company event in Redmond, WA - and who has been up since 3:30am, expected or appreciated.

I fly Jet Blue because I usually have a far better experience than this - from all Jet Blue employees. (And, candidly, bc I used to work for the Red Sox so supported the affiliation of our beloved team and 'Fenway South'.).

I believe this encounter was an analomy, and have no doubt that I'll have a positive experience on my return flight back to Boston tomorrow. But I will say when flying to Microsoft's headquartered again from my office in Cambridge, I I had 3 separate flights that I didn't Make it on - 1 that I missed (my fault), the second that I missed bc the gate was incorrect on my boarding pass - gate C34 vs gate C21 - a BIG difference bc of the distance in between and the heavy bag I was carrying. I ran to the other gate, after being told they were holding it, arrived at 6:50am for 7:00 flight and gate was closed and no recollection of them holding it for the 15 mins it took me to make it there. Then - when I saw the customer service desk to rebook again - the woman proceeded to argue with me about how I should have known to not look at my ticket for the gate but to check the tvs. I asked her how would I know this? I checked in that morning - how on earth would a non-frequent flier know that erroneous gate information was on my boarding pass?? She proceeded to argue this point with me until she booked me on a flight to Seattle in 30 minutes that connected in NY. She asked if I could guarantee that I could make it to the gate in time. I said I have no idea but I will try my best. When I got to that gate, I was informed the flight was delayed 35 mins and that I would miss my connection to Seattle.

So here I am at Logan, 24 hours and 3 missed flight attempt later - flying out on the same 4:34 direct flight to Seattle.

My ONLY issue was with the woman, who said she was a supervisor that morning, who continued to reiterate that I was at fault for not knowing the gate # on my ticket was incorrect and then basically called me a liar about how long it takes to make it from gate 34 to gate 21 in Terminal C at Logan Airport. In my 45 years as a consumer and business traveler - I was floored by the effort she expended telling me how many ways I was at fault, and how I misrepresented the information I told her. Just what a weary traveler - who is missing presenting at a company event in Redmond, WA - and who has been up since 3:30am. I fly Jet Blue because I usually have a far better experience (and, candidly bc I used to work for the Red Sox so supported the affiliation of our beloved team and 'Fenway South'.).

I believe it was an analomy and have no doubt I'll have a positive experience on my flight home tomorrow. But I will say when I fly next to Microsoft's headquarters outside Seattle from my office in Cambridge, I most likely will elect to go with American/Alaska Airlines. It was that poor of an experience and impacted my arrival and my experience while attending this key work event.

Thank you for allowing me to share my experience.

Sincerely,

-Theresa Nolan

Aug

Posted by Anonymous

on 8/20/16 at 12:14PM

Dear JetBlue customer service. I am usually very happy with the services your company provides. However, today my flight was cancelled! The screen board at the gate said the flight was delayed. The gate attendsnts had ansolutely no idea about the cancellation. It was clear they were not notified. Things at the gate got very messy very fast. There were people blocking the walkways for other fligts, and there were people tring to cut the lines to re-schedule their flight. It was a very stressful for me as a passager, that precisely purchases "even more leg room" seats, in order to avoid these types of messes! Needless to say, I was very dissatisfied and dissapointed with the way JetBlue handled this situation.

Apr

Posted by Grateful customer from Houston

on 4/3/16 at 6:16PM

I want to sincerely thank Mohammad at JFK @NYC! He was awesome and helped me make my flight to Houston so that I could attend a funeral. He is a true asset and credit to JetBlue!!
He is a lead at the counter and I am so grateful for how he helped me!

Mar

Posted by Anonymous

on 3/8/16 at 1:53PM

I am on flight 1129 with my brother who Is disable. We were not notified about the flight being delayed for over two hours then when we get on the plane there was no service to watch movies and no wifi. I always fly JetBlue . I am very disappointed what happen today. My husband is flying with us too.

Mar

Posted by Anonymous

on 3/4/16 at 1:02PM

JetBlue satisfies all my travel needs as I am not a good flyer and rely on the TV/movies to help. I put my ear buds on when I board and don't take them off the entire flight. Boarded flight 1640 seat 5F on 3/2/16 and the TV did not work, could not change the Chanel or increase the volume. Full plane and could not change the seat. Very disappointed and couldn't relax the entire flight. Seat monitors should be checked routinely as this is one of the reasons I fly Jetblue.

Feb

Posted by [email protected]

on 2/26/16 at 8:55AM

I am a passenger on flight 298 to Lga to NY and was treated with the utmost and hedious discrimination treatment. I am traveling with my husband and had to sit apart from him. My bags were small enough to take in the plane but was asked to pay $50.00 to check them in. I am on my honeymoon and was treated like crap. I have always used jet blue as my airline, but from now on, it's very discouraging. I am human like everyone else. This is unacceptable. I went to the gate in ample time to be sit apart from my husband. The accommodation was terrible. Some one need to compensate me for this.

Feb

Posted by Rosalinda

on 2/16/16 at 5:12AM

Good day! This is a must!!! You must start treating the Aguadilla Airport in Puerto Rico as a priority. There are a lot of connections and people from the mainland that travelled to this important destiny in the west coast of the Island! Start providing Good Service and better time schedules from all over or don't tease us anymore and treat us like second class citizens ! The airport is ready and prepare do use it well and start caring about us!

Feb

Posted by Ikuy

on 2/5/16 at 4:24PM

Checking in online could not book a seat. Was told when i called customer service to go to gate and they would assign seat. I have never been treated with such disrespect by the jet blue employee at the gate. I am flying out of newsrk to fort myers. On feb 5 at flught #1511. This is the first and last time i will be flying jet blue. The employees name was donald. And what a disappointment.

Jan

Posted by Anonymous

on 1/25/16 at 8:58AM

I am writing to complain about missing our flight from Boston to Buffalo 1/24/16 @10:22 am flight 1215. We checked in yesterday by email and were to get our boarding passes @ the airport. We got to the airport 45 min prior to the departure and checked n curbside. We proceeded to security they were exceptionally slow and would not let us go ahead in line when we told them that we would miss our flight. We ran to our gate, which is always the farthest away! Yes we were not at the gate by 10:07, but the door was already closed. The plane sat on the ground but we still couldn't board! If people are checked in and so is their luggage, why can't they be let in the AFplane? Now we can't get another flight until tomorrow morning! We have been JetBlue customers since it began to fly. We are true blue members also. JetBlue has always been our first choice to fly, now I am not so sure! This is a terrible policy. I also thought it was illegal to fly luggage without a passenger! I guess that is only when you feel like it!

Jan

Posted by [email protected]

on 1/7/16 at 11:48AM

We had a terrible situation today on jet blue flight 1902 fll to jfk. My husband had reserved a wheelchair and a handicapped seat due to knee replacement of left knee. When we booked he was given sest 8 d on left aisle to accommodate his handicap. When I checked in his special seat was gone!!! They insisted that he take a center seat!! He cannot bend left knee. How can that be!! After much stress and changing he finally got seat 23d. How the heck is he supposed to get yo the back of the plane!!! What happened to our original seats?? The final solution was that he was moved to seat 23 d. I am in 13b. How am I supposed to help him?? He has a physical problem. Jet blue should be ashamed!! I have been a very good customer of jet blue. I have lost my faith!! This is disgusting treatment of physical handicap person

Nov

Posted by Anonymous

on 11/15/15 at 4:05PM

After 8 years we jet blue some of counter check person they need know how to talk to people,like Okmar he need to fixed he attitude so disuspecfull I will never hire on from counter to talk to my customer.

Oct

Posted by Anonymous

on 10/30/15 at 10:18AM

On October 24, 2015 we flew Jet Blue from BDL-TPA. Jet Blue should be commended for hiring flight attendednt Ishmael. What a pleasure it was to fly with him--an assest to your company.
Sincerely,
Deidre Shea-Tougias
Teresa R. Brown

Oct

Posted by Jahvonna

on 10/28/15 at 7:45AM

Disappointed !!!!!!! Because of jet blue customer rep ...she put the wrong spelling of My son name in the jet blue computer although the my email confirmation was correct I missed my flight missed my sister destination wedding .. Due to jet bkue error very angry !!!!!!!!!!! Oct 22 from NYC to Barbodos

Oct

Posted by Itsmyrna8

on 10/25/15 at 8:52AM

I want to check my flight status but i dot have my confirmation number
How do i get it i flight on Oct 27 at 5:56 flight 328
From Orlando fl.to newark nj
Traveling With a 2 yr old minor

Oct

Posted by [email protected]

on 10/19/15 at 11:37AM

This is a comment about the poor communication between orbitz and jet blue twice in one trip jet blue didn't accept our reservation that was set for 2 months. They conveniently suggest you upgrade without offering any other alternative.

Oct

Posted by Anonymous

on 10/16/15 at 12:27PM

Flight from Boston to Jax sitting in row 1. Paid a bit more of course.

Wiped seat and the wet wipe was black with dirt. Does the passenger bill of rights stipulate a clean seat? If not it should.

Maybe clean the aircraft once in a while. Jet blue? Maybe jet black

Oct

Posted by Anonymous

on 10/14/15 at 3:56AM

Your Boston terminal is a third world experience. Absolutely ridiculous.

Sep

Posted by Linda Cutruzzula

on 9/23/15 at 2:44PM

We are long term United airlines Customers and wanted to

experience Jet Blue.

We have a registered doctor approved

motional support pet traveling with us.

We processed our pet Arabella

on the manifest and came with her registration

Card along with her certification. In order to

obtain a certification you need a Doctors

note. I explained to the supervisor the

At Newark airport we have a Doctor

Note ahe refused to let our pet fly.

Kriten the supervisor stated she is not a registered

Support Pet which is false. kristin the supervisor at

Terminal A. Gate 16 at Newark Airport

Treated us rudely and made us pay $100

for our registered certified emotional

Support pet to fly.

This caused intense anxiety and

My husbands blood pressure to

elevate.

Under the disability act we can

File a discrimination law suit.

I strongly recommend a refund

for Arabella's fee.

The object was to keep my

Husband calm during the flight

Kristen made us feel intimated

and disrespected and hiegtened

the level of my husband's

blood pressure and anxiety.

All your employees should be

educated on disability support pets.

I anticipate a refund to my credit card

Immediately

DACUGJ

SEPT 23 2015

Aug

Posted by Anonymous

on 8/27/15 at 3:31PM

Missed a flight during my layover. Who knew that my boarding pass has the wrong gate number. Rebooked on a later flight and was warned to keep checking the board because this gate may change also. Now I know why they have to call so many customers names for flights.

Aug

Posted by Wilma

on 8/18/15 at 7:23PM

Well. Here I am stock at Oakland airport because my flight got canceled at the last minute. I checked in online since I have to work before heading to the airport and the flight was on time. The next flight I got put on is tomorrow. Really!!!! Had to get another flight with Southwest which cost me more that I expected to pay. Of course! I need to get to Long beach today. Jet blue failed big time. I am not a happy customer and I will never travel with Jet Blue again.

Aug

Posted by ryancaron

on 8/15/15 at 11:25AM

To Whom it my concern:
I am a disabled veteran that was traveling with my emotional support animal from San Diego to Boston on Aug 5th, 2015 flight 620(HEYEXS). I have been traveling with the same paperwork from the VA for my service animal since 2012; however, this time a man named JR would not let me on the plane with my service animal at the boarding gate. I asked to speak with a supervisor, but they said JR was the supervisor. The papers were checked by several individuals during my route to the Jet Blue gate and I was cleared by all of these individuals.I do understand that the service papers were over a year old, but I have never had a problem in the past flying with these papers. I tried to explain to JR that the VA has switched my mental health doctors 5 times since 2012,and getting paper work from the VA is difficult to say the least. I had 2 letters showing my diagnosis of PTSD, anxiety, and panic attack disorder, but since they were over a year old he just pushed me to the side like I did not matter. I have been a loyal customer with JetBlue for years, but after JR's treatment to me I feel that JetBlue does not care about their disabled Veterans. I have updated papers now, which I have faxed to you(The new paperwork is from my private doctor in SD, since I can not get an appointment at the VA until October), and I am requesting my refund as well as a voucher for the time, stress, inconvenience and money that this caused me. I was not able to enjoy my flight home to Boston and ruined my first night with my family. I would appreciate a voucher to compensate for this experience. I look forward to hearing from you soon.
Respectfully,

Ryan Caron

Aug

Posted by Anonymous

on 8/12/15 at 10:29PM

Jet blue fails again. I took Jet Blue a year ago and the delays and causing of missed flights was horrendous. Had to take them again and here we sit in the runway because they can't get us to a gate to unload. I will avoid this airline at all costs. Disorganized mess!

Viewing JetBlue Airlines customer service reviews 1 - 25 out of 90

JetBlue Airlines customer service reviews

Feb

Posted by Anonymous

Dec

Posted by Anonymous

Nov

Posted by Pissed off

Oct

Posted by Anonymous

Aug

Posted by Anonymous

Apr

Posted by Grateful customer from Houston

Mar

Posted by Anonymous

Mar

Posted by Anonymous

Feb

Posted by [email protected]

Feb

Posted by Rosalinda

Feb

Posted by Ikuy

Jan

Posted by Anonymous

Jan

Posted by [email protected]

Nov

Posted by Anonymous

Oct

Posted by Anonymous

Oct

Posted by Jahvonna

Oct

Posted by Itsmyrna8

Oct

Posted by [email protected]

Oct

Posted by Anonymous

Oct

Posted by Anonymous

Sep

Posted by Linda Cutruzzula

Aug

Posted by Anonymous

Aug

Posted by Wilma

Aug

Posted by ryancaron

Aug

Posted by Anonymous

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