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I am writing to complain about missing our flight from Boston to Buffalo 1/24/16 @10:22 am flight 1215. We checked in yesterday by email and were to get our boarding passes @ the airport. We got to the airport 45 min prior to the departure and checked n curbside. We proceeded to security they were exceptionally slow and would not let us go ahead in line when we told them that we would miss our flight. We ran to our gate, which is always the farthest away! Yes we were not at the gate by 10:07, but the door was already closed. The plane sat on the ground but we still couldn't board! If people are checked in and so is their luggage, why can't they be let in the AFplane? Now we can't get another flight until tomorrow morning! We have been JetBlue customers since it began to fly. We are true blue members also. JetBlue has always been our first choice to fly, now I am not so sure! This is a terrible policy. I also thought it was illegal to fly luggage without a passenger! I guess that is only when you feel like it!


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