Firehouse Subs customer service

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Phone: 888-289-6185

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User Reviews

16
Apr

Posted by Dana


on 4/16/24 at 7:34PM

They say they close at eight. My wife and I got there at 7:45 . They said they were closed and had just cleaned everything up. My wife asked asked if there was anyway they could make up two sandwiches. They would rather not and mess up everything. They were outside smoking and wanted didn't want to make up two sandwiches. The store is in Biddeford and they complained that they were low in staff and too busy smoking. I feel that if you are open till 8 then don't start cleaning up till 8.

14
Mar

Posted by Queen


on 3/14/24 at 7:28PM

Ok so I pre ordered a sandwhich for me to pick up before work. I paid at 2 something pick up 715pm. Why did I walk in this firehouse no hello.are you here for pick up nothing. I sit and wait kuz I got there at 7 obviously pick up at 715. No I get an ice cold sandwhich. No thank you nothing. Never going there again and I would like my money back for terrible service.

11
Mar

Posted by Doc


on 3/11/24 at 7:17AM

Terrible customer support for long-standing customers who have purchased thousands of dollars of product from you. I'm going to Jersey Mike's from now on if you cannot/will not fix the problem.

28
Feb

Posted by TAMEKA


on 2/28/24 at 11:32AM

I Went To One Of Your Locations For A Great Sub Heard Great Reviews By Friends And Relatives. The Location Was 8191 Brook Rd Richmond Va. Very Disappointed No One There Had On Any Hair Nets. Hats And I Found A Hair In My Sub. Very Disgusted And Appalled By That Very Mad Also. The Floors In The Establishment Nasty And Dirty. Will Not Be Returning At All And Will Not Put A Good Word Out. When You Work With Food You Musy Wear A Hair Net So Situations Like This Will Not Happen. I Hope The Food Inspectors Go To Location And See How It Is Operating

03
Jan

Posted by Anonymous


on 1/3/24 at 12:26PM

The location at 12316 Dorsett Rd, St. Louis, MO. Is run by a bunch of rude, inconsiderate kids would either weren't trained well or raised correctly. We have tried this location twice, the first time, we called several times and no answer. Today we called at 10AM for a 12:00 meeting. We were told food would be here by 11:45, no show, mix up. Then we were told that the delivery would be at 12:10, no show. Called this location, girl said they never go the order. I hope your new president has money, the reviews I've read and experienced, he's going to go broke.

View all 59 Firehouse Subs customer service reviews »
Customer Service Ratings

Based on 102 votes.

2.9

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Firehouse Subs customer service news
North Shore Fire Department receives $20000 in equipment from Firehouse Subs foundation

GLENDALE - The North Shore Fire Department recently received nearly $20,000 in training equipment, thanks to a grant from the Firehouse Subs Public Safety Foundation. NSFD received an emergency medical services training mannequin and a forcible ...

Firehouse Subs coming to Randall Road in Lake in the Hills

LAKE IN THE HILLS – A Firehouse Subs is coming soon to Lake in the Hills. The sandwich shop will open at 290 N. Randall Road as part of the strip mall that includes Morningside Family Dental and Fannie May Fine Chocolates. The store is a franchise of ...

Firehouse Subs restaurant near NKU has closed

HIGHLAND HEIGHTS – Firehouse Subs near Northern Kentucky University has closed. "It is closed, and we hate to see that because it was such a nice lunch restaurant and did some catering," said Highland Heights Mayor Greg Myers. Myers said he spoke ...

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