Read the reviews below to see the experience other people have had when dealing with customer service from JetBlue Airlines.
spoke to the rudest most unprofessional supervisor by the name of Annie from the orlando location, she was a very very very rude and unprofessional supervisor, I would never have me or my family travel with jet blue again, because of that horrible experience with that supervisor. such a shame
Booked a non stop flight from Boston to Las Vegas in January 2015. Had no seat assignment when I/we checked in, so we were awarded 2 of the 6 worst seats on the plane. Now I/we are returning home and as luck would have it, I/we have the same awful seat assignments. I hope they left the $100 bill in the back pocket. See you later jet blue, you won't be seeing me anytime soon. I'm done with flying, rather drive to my vacation. See you in the unemployment line.
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Hi am a true Member to jetblue because the service is always awesome and friendly i flew from nyc to las vegas great flight but coming back from Las Vegas My seat was broken i told the flight attendant she was very nice but they was nothing she could do i took pictures of it for the hold flight until new york city i was uncomfortable the flight attendant told me to leave a comment at costumer service it was late i just wanted to get home
My flight from LA to NY was 4 hours delayed. Due to traffic delays in NY we arrived 30 minutes beefier our departure time thus Jet Blue would not allow us on our 8 AM flight. There was only 1 seat available . I flew standby. Flight delayed again. Layout customer service in NY were insensitive, unhelpful and discourteous. Li probably will not get in the next flight and have no idea how long Ivwill need to wait because I am being inferred no help or advice. I doybtvthatvyou fare for I am only ine person. However I do own a company with 110 employees. I will never fly Jet Bkue again and if I can avoid having any of our employed fly Jet Bkue, I will Gay Abrams
Flight 482 from Ft Myers to Regan National on 3-12-15...
Flight Attendant Elizabeth was superb in service making the the flight very comfortable with a "I love my job" kinda of attitude! That's what I call " Friendly Skies". She stands out in a crowd by her workmanship! Please let her be aware she is valued!
Return Flight B6 481 from DCA/RSW on 3-15-15...
George was keenly aware of the need to be polite,efficient and wearing a most impressive smile while filling the needs of passengers on the flight!!
With these two VIP on your staff your Airline could be number 1!!
I would also like to note the Pilots were wonderful in adding information/updates to the passengers during the flight! Two thumbs up to the Cockpit Crew for a safe flight with welcomed knowledge given during the flight!
Updating your passengers is a nice way of keeping them calm and aware which helps add "COMFORT" to the flight!
I had the worst experience flying from LB to LV. I could not believe I had a 7 hour delay.
Then my flight back to LB they told me I was late for my flight which in reality I arrived at 1130 for 11:45 flight but I mean you guys where 7 hours late for flight out. She rebooked me on the next available flight. But she told me I had to pay$50 for my second bag which when I left out of LB they said I could have two bags at no charge. I told the agent this an d she gave me a stupid look and nothing except it will be $50. The customer service n my retune flight sucked on top of cost a $50 fee that had not paid on my departing flight. It has discouraged from using your airline again. I my only use it for the voucher I will recieve for my delay.
I would just like to tell you how one of your employees went above and beyond on my Usairways flight.I am a 19 year Flight Attendant for Usairways and was working on Feb 9 #634 CLT-FLL when Jetblue flight Attendant Heidi Ridenour FLL 76011 boarded our Aircraft to commute home she stopped by 1st class and said hi to the crew. A few minutes later near the end of boarding a very young Mother with 2 children both under the age of 14 months boarded alone.This was the Familys Third flight of the day. Thru no fault of the Mom her car seats had been checked and it was to late to get them back.both children were crying and upset from the long day.They could not seat in seats they need to be laps.With out me saying a would Heidi said what can I do to help! By now the Mom was at her wits end. Heidi moved over ,sat next to them ,clamed the Mom and the children ,held the baby the entire flight. During the flight we went thru a long patch of moderate turbulence witch added 45mins to our flight. She again helped the family.The best part was she helped calm the Mom down witch made it so much easier for the 2 babies so the slept. Not sure how it would have been without Heidi she went way above and beyond on a flightvshe wasn't even working! C
I would just like to tell you how one of your employees went above and beyond on my Usairways flight.I am a 19 year Flight Attendant for Usairways and was working on Feb 9 #634 CLT-FLL when Jetblue flight Attendant Heidi Ridenour FLL 76011 boarded our Aircraft to commute home she stopped by 1st class and said hi to the crew. A few minutes later near the end of boarding a very young Mother with 2 children both under the age of 14 months boarded alone.This was the Familys Third flight of the day. Thru no fault of the Mom her car seats had been checked and it was to late to get them back.both children were crying and upset from the long day.They could not seat in seats they need to be laps.With out me saying a would Heidi said what can I do to help! By now the Mom was at her wits end. Heidi moved over ,sat next to them ,clamed the Mom and the children ,held the baby the entire flight. During the flight we went thru a long patch of moderate turbulence witch added 45mins to our flight. She again helped the family.The best part was she helped calm the Mom down witch made it so much easier for the 2 babies so the slept. Not sure how it would have been without Heidi she went way above and beyond on a flightvshe wasn't even working! Christine Petitte
Iam still waiting from Simone to respond I send 2 emails to JetBlue
Dear Jet Blue Customer service,
My name is Ghassan Rachko and I have been traveling on JetBlue for the past 7 years without any major issue.
On November 7th, 2014 , I had tickets for myself, my wife and 3 little children traveling from Orlando/ FL to Newark NJ ' Flight # ..328
The flight was supposed to be 8:00 PM, upon our arrival at the airport and getting to board the plane, we heard on the loud speaker that there is an issue with the breaks of the plane and thus they need to check the issue.
My 3 little children , my wife and I were sitting by our seats for close to 3 hours and instead of being in Newark / NJ @ 10:30 , we ended up being in NJ after 1:30 AM next day.
This has cost me $375.00 as I had to get a hotel room and my children had to eat at a dining close by the airport.
I am writing you and hope you can compensate me and my family for the suffering that this trip has caused us not only financially but also the fear of flying as my children were terrified form thinking that we something might happened to the plane as a result of theProblem with the breaks.
Regards,
Ghassan Rachko
I use Jet Blue flying to Abe from Fort Lauderdale Airport to Westchester Airport all the time. Unfortunately the last time was a flight from Hell. We are now in the other part of the Airport E Gate. I left ties Dec 2. None of the Jet Bue representative were at Gate E10 the place was over ran by Azul Airlines which was there for their Maiden flight. Gate E10 had 26 seats. Which was taken over by Azul Airlines When I found a seat in Azul section I was tol I would have to move. I am a senior citizen Shame on you.
Clair Orlando
Pompano Beach, FL
Had a traumatic experience with Troy and Natalia at gate 19 in jfk. On the flight 223 to LA the crew on board was awesome. Thank u God those other 2 freaks we not part of this crew. People around me complaining about the same 2 people.
Again this crew helped make the trip more enjoyable. That's called cleaning someone else
Couldn't believe the service so many years flying ONLY jetblue. My flight from Aguadilla landed in jfk at 910 my connecting flight to LA was at 940 flight 223. My family of 4 were treated the the bottom of a shoe by your representative Troy and Natalia. Boy o boy we had row 5 with children and boarded last cause They felt like it. We mentioned u guys winning on customer service and we thought maybe we should change our carrier....hahaha no loyalty from them. Troy said he didn't care and even said i was not getting on this plane. I asked for a supervisor, still waiting. So may good people needing jobs. These 2 characters are a circus routine of their own. Very disappointed. By the way my carry on no room for that somewhere in row 20. Why? Oh yeah Troy and Natalia felt like letting us last. And we had row 5.
We arrived a few minutes late and rather than check us in, we were told to go to the end of the line. The clerk then spent 15-20 minutes with a customer and caused us to miss the 30 minutes baggage close. Because of your policy that the flyer is then responsible to get their baggage, we were forced to use another airline to get home. I intend to check whether our seats were taken and if so, I and my wife want a refundI. f not, as a retired lawyer, I intend to sue in the NY small claims court.
Your employees were rude, surly and totally unhelpful.
If there is any alternative to Jet Blue, we will take it. Further, we will tell everyone
we know of our extremely unpleasant experience with Jet Blue. We hope that we can return the treatment we received in spades.
I just wanted to say I've never had a problem with JetBlue until now my flight has been cancelled twice, the first time was because of weather which is understandable but the second time they couldn't even give me a reason on why! All I'm trying to do is go back home with my 3 kids which one is 5, had down-syndrome and has been in the ER twice since we've gotten to our destination and is diagnosed with pneumonia, he needs to see his doctor. The 1st cancellation you guys wanted to have us on a layover for 11hours and the second time you guys wanted to separate us! I've been on hold for more than a half hour when I was told the wait time was 9 minutes this is getting really ridiculous, my son needs to go to his regular doctor!
Jet BLUE IS NOW ONE OF THE WORST.I WAS PUT ON HOLD 4 TIMES,Got 3 DIFFERENT ANSWERS For a total of 2/12 HR wasted just trying to get on another flight after they canceled mine due to a storm that was 2 days away and the flight they changed it to was right smack in the middle of the storm. my original flight was hours before it was due to start. its been one thing after another for the past couple of years. I also compared cost to other airlines and found flights for almost 1/2 in some cases that little TV is not worth it anymore I could buy my own CD player for what I saved on a resent flight to North Carolina on another airline.
Jet Blue has got to be one of the worst prepared airlines in history considering they knew the storm was going to hit well in advance. Your customer service was unprofessional to say the least. My son got off of an EgyptAir flight after 11 hours and should have gotten on his plane form JFK to Orlando at 6:30 that night. As you are aware that flight and all other flights were grounded. After standing in line at JFK to get help form you to get home he was told, "sorry we are out of hotel vouchers and it will be at least 4 days before we can get you any flight" and then not even to Florida. Seriously, is that what you call customer service? If so then you need to hire me as I have several solutions which would have made your airline a hero instead of one with a horrible reputation in emergency situations. You could have called a hotel in NY city and arranged for passengers to stay there--I'm sure you would have gotten group discount--and you could have told the hotel to send you the bill. You could have offered to charter a bus that went down the east coast and gotten stranded people who lived there home in a reasonable amount of time. You could have offered Amtrack tickets free of charge to passengers who could get home by train. But instead, you let all your passengers down and told them you couldn't help--it this really the way a billion dollar corporation acts in time of crisis. It was obvious that your CEO and others involved in grounding your planes was only worried about profit and not customer service. I even tried to call only to be told the best anyone could d for me was let me leave a message on the corporate office voice mail or call the 1 800 number which had an hours + wait to speak to anyone. I also noticed that later that evening when I attempted to call again, your phone lines were down. Really, are you sure you just didn't shut them down because you didn't care to deal with any more complaints by pissed off people?
So now you offer a refund of the airfare--but it that it? What about the bus ticket my son had to buy so he didn't have to sleep in the JFK airport for 4-5 days? He has a job and also didn't make it back to work when scheduled so what about his lost wages? I am his mother and I am writing this because I bought the ticket and right now he is still catching up on over 48 hours without sleep. I will continue to call your company to write comments here and anywhere else I can find to warn others of your LACK of customer service and I will fax you letters complaining about your ridiculous idea of customer service until my son is reimbursed for every expense he incurred due to your inability to provide a solution for your stranded passengers. At the very least you should refund his airfare, you should pay for his bus ticket and you should replace his lost wages for the days of w0rk he missed. It was not his fault you don't have enough pilots to put on extra flights to help people get home, nor is it his fault that you failed to prepare in advance for the expected storm. I live in Cairo, Egypt so you will be unable to call me though I do have a magic jack and I will continue to call you. I expect that within the next 48 hours you will have contacted my son at and offer him the above compensation for your ineptness. I have already gone on facebook and asked m100's of friends to boycott your airline until you have satisfactorily refunded the extra money spent by my son and others to get back home. I teach here in Egypt and all of us fly regularly--so it seems to me that you would be better compensating people now for their negative experience with your company or you can ignore this and the many other complaints you receive and lose many passengers who otherwise would not have hesitated to fly on Jet Blue. I do think an email in return for this comment would also help improve your negative reputation.
LYONEL NARCISSE,JR. Customer Service Counter @ JFK
Mr. Narcisse,JR. went above and beyond for me on Dec. 30, 2013 to get me listed on a flight when the gate agent sent me to the customer service desk.
He not only called a special agent to obtain my personal information but he also listed and checked me in so that I would not need to do so at the gate.
During the entire time, Mr. Narcisse, Jr. was very personal, courteous, and very helpful as I had been trying to get to PHX from CMH since early AM. This was the first time I had flown JetBlue Airlines and it was a wonderful experience to have dealt with him as other airlines did not provide the same level of service.
In conclusion, JetBlue Airlines can be appreciative to have him in their employ.
THIS IS THE WORST AIRLINE ON EARTH!!!!
my boyfriend had to change his flight from fort lauderdale to san juan, for another hour, after he changed it he got his reservation itinerary by email. We thought everything was fine, then when he got there, (fort lauderdale airport) that "woman" at the kiosk told him that his reservation was canceled, and he never canceled it, he just changed it for another hour. He missed his flight, because he was trying to talk to someone at an office and explain the whole situation, then they realized that it was an error, they gave my boyfriend's seat to another person. So he misses his flight because of their negligence, and they wouldn't even give him a stand by ticket for the next flight... they wanted him to pay $100 more. This people are freaking nazis. Jetblue is definitely the worst airline.
I found a flight I would like to take in January, but since I am undergoing chemotherapy treatments and the timing depends on how I go through each one, I called the insurance company, Global Alliance that you offer when booking flights. I am upset to know that they do not cover pre-existing conditions. So even though I know I may have to postpone the trip, I would still have to pay $150 change fee, because I cannot even get a waiver from the insurance company. What is the point then of getting insurance? I will take my business elsewhere. Southwest does not charge change fees, so I will book with them. I think you should offer some kind of accommodation for people with health issues. I feel that is irresponsible, and discriminating because I have a pre-existing condition. I am very disappointed and upset about this.
The night of July 15th, my husband and flew into Regan International Airport. A box of souveniors purchased in St. Croix did not arrive at Regan International Airport. We went to the baggage claim office and met with Ms. Dawn Celeste Jones. Ms. Jones was professional, polite, and very helpful. The following day we received the e-mail below:
This email serves as confirmation that a baggage report for your Mishandled Bag(s) has been filed under report number
The bag tag number(s) associated with this report are:
Two days after the report was filed, the airline sent a driver who delivered the box. WE were delighted!
We attribute the finding of our box to Ms. Dawn, Celeste Jones. She is the best!
Sincerely,
Celeste & Richard Garver
548 Old Bachmans Valley Road, Westminster, Md 21157
