Aer Lingus customer service

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Customer Service

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User Reviews

Posted by Anonymous


terrible customer service. no loyalty to the customer shown.

Posted by Anonymous


Flying from London to Ireland was a nightmares the girl checking us in was new didn't know what she was doing and put 4 bag's under my name instead of my name and my daughter told us they would arrive in North Carolina we were told to check our carry on also we told her my daughter had a c pap machine and was medically necessary but we needed to check all bags through now we have no bags I guess they are still in Dublin no one can tell me because all bags were under my name Mary Moffit I was pulled aside and interagated for over 45 minuets on why I checked 4 bags etc all we were trying to do was to get home to the us on the flight there was non stop screaming children not sure what else to tell you because frankly I don't think anything will happen we are without our luggage which we were told would be here in 24 hours it's now 3 days no c pap machine make up clothing anything so now we have to go out and buy everything it may not seem like anything to you but we spent good money and the treatment we received was a paling and we had round trip ticket

Posted by Susan Dollard Eldershaw


I have tried to book a badimet for my son for my son for a week , I have rang numerous occasions and Iv also emailed three letters of complaint . Still nobody has contacted , I think it's a disagree , there customs care is the worst Iv ever come across.

Posted by Anonymous


I'm booked on aerlingus July 9th Toronto to Dublin round trip. I have booked the seats I wanted the agent told me no seat charge and you advertise no seat charge why has Aer Lingus charged me $220.00. Thank you Thomas O'Neill

Posted by Sheila


I have been on the phone for over 45 minutes waiting to talk to an agent.

Customer Service Ratings

Based on 104 votes.

2.9

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Aer Lingus customer service news

Aer Lingus warn they will turn away passengers under the influence of alcohol

Such incidents have the potential to compromise the safety of our operation and to expose passengers, crew, and ground staff to possible injury; conflict with our goal to be a safe and secure airline; reduce the level of customer service for other ...


Aer Lingus lancia “Happy Winter”

Una nuova ricerca commissionata da Aer Lingus rivela che prenotare una vacanza invernale può regalare ai vacanzieri ulteriori 3 giorni o 71,5 ore di felicità alle piacevoli giornate trascorse all'estero. Aer Lingus ha appena lanciato la campagna ...


Anna Daly praises Aer Lingus cabin crew member for helping mind her youngest child Rhys

Taking to Twitter, Anna wrote: "Always feel it's important to recognise excellent customer service & Aer Lingus fly high in that dept. "Thank you to the lovely cabin crew especially this girl, Leah. Holding & comforting baby Rhys & easing my fear of ...

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