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Terrible customer service experience on booking line. AFter waiting ages to speak to someone, because they are always "experiencing a high volume of calls", a rude agent treated me terribly and when I asked her name and employee #, she put me on hold and NEVER returned, after 20 minutes on hold, dead air changed to dial tone. Unbelievable!!! there was a time when WestJet employees were wonderful, no longer!


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