Find the latest Westjet news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
A B.C. man who recently suffered a stroke said he was left humiliated and out more than $1,000 after WestJet kicked him off a flight to Cuba and stranded his family at the Toronto airport. The airline removed Stephen Bennett from the Oct. 13 flight ...
Extended maintenance intervals, network changes and Customer Service tweaks are among factors that will help WestJet achieve its goal to save C$200 million ($152 million) in the next two years, WestJet chief financial officer Harry Taylor tells ...
CALGARY — WestJet has launched a chatbot powered by artificial intelligence to help customers book flights, check their status and ask common questions, all without speaking to a person. The Calgary-based airline says the chatbot, named Juliet, is the ...
WestJet is cancelling its Deer Lake-Halifax service as of Oct. 28. RELATED: 'WestJet adding second daily flight between Deer Lake and Halifax in 2016' · 'WestJet expands to three weekly flights'. The airline confirmed the cancellation in an emailed ...
WestJet is adding flights to a number of warm-weather destinations for this upcoming winter season, including service to Maui, Phoenix, Las Vegas, Orlando, Huatulco, Puerto Vallarta, and Belize. The new schedule includes twice-weekly flights from ...
Delta Air Lines and WestJet on Thursday announced that they have finalized a new transborder joint venture that will allow the airlines to serve more than 30 cities and over 95 percent of the U.S. and Canada. The carriers first announced the venture ...
After paying for the tickets, he saw WestJet's baggage policy, and called Customer Service, he said. “They let me know that no exceptions were allowed,” said Jared Walker, who wanted to pay for his mother to bring a third oversized bag. “It seems ...
WestJet is making a call to hockey fans across Manitoba to board its jets headed to Las Vegas, Nevada. The airline announced today it's adding two special nonstop flights between Winnipegand Las Vegas on May 17 and May 20. WestJet is the only airline ...
Air Canada says its policies request that customers refrain from filming or photographing crews when asked, adding that it doesn't do so as part of its Customer Service programs. WestJet spokeswoman Lauren Stewart says no customers provided video of ...
Canadian airline WestJet has been forced to apologise to staff after asking passengers to rate the service given by its cabin crew by taking pictures and videos of them. The Calgary-based carrier had reportedly also asked its frequent flyers to capture ...
Air Canada didn't comment on its rival's effort, but the country's largest airline said it doesn't video or photograph its cabin crew for Customer Service purposes and requests that customers also refrain from doing so when asked. "We have management ...
The Canadian Financial Post is reporting that Air Canada and WestJet have severed ties with Hopper due to confusion over the company's suggestion that the two airlines are giving it access to “secret fares” not available elsewhere. An Air Canada ...
WestJet is embarking on a major expansion this year, adding almost 200 flights to its hubs and new service to London and Paris from Halifax, the carrier's first-ever service to mainland Europe. The additional flights include 60 new departures from ...
This time of year, airports are magical winter wonderlands where holiday wishes come true. Right?! WestJet certainly went all out to make it so, turning to Canadian youngsters for yuletide notions that helped inform its 2017 holiday campaign. The ...
WestJet and Delta Air Lines have reached a deal to form a joint venture that would almost double the size of WestJet's fleets by 2020. The agreement now has to be approved by regulatory agencies in the U.S. and Canada. If approved, it would expand the ...
Delta Air Lines announced Wednesday it has struck an agreement for a joint venture with Canadian carrier WestJet. The deal, if approved by the companies' boards and regulatory authorities, would deepen a partnership between the two carriers. WestJet ...
ATLANTA and CALGARY, Dec. 6, 2017 /CNW/ - Delta Air Lines (NYSE:DAL) and WestJet (TSX: WJA) have agreed to deepen their existing partnership by entering into a comprehensive transborder joint venture that will increase travel choices between the U.S ...
WestJet says it sent the second wave of passengers the wrong message about why their flights were cancelled to Turks and Caicos. (Darryl Dyck/Canadian Press). CBC News asked Stewart about compensation for passengers whose flights were cancelled for ...
WestJet gave a show-and-tell of its new Boeing 737 MAX in Calgary on Wednesday but stopped short of weighing in on the Boeing-Bombardier cross-border dispute. The 737 MAX is superior in a handful of ways, WestJet executive vice president commercial Ed ...
“Swoop” will be the name of WestJet's new “ultra-low-cost airline” in Canada, which will begin flying next summer and selling seats at up to 40% off standard fares. The carrier will be based in Calgary, WestJet said, but it did not provide any ...
Canadians stranded by hurricane Irma could have a way to get out of St. Maarten on Monday. WestJet announced on Monday morning that they are operating a rescue flight that will touch down in St. Maarten (SXM) at 3 p.m. ET. READ: Irma loses hurricane ...
"Not only are Denver and Calgary similar cities in terms of size and geography, but Denver International Airport and WestJet share similar values in terms of a strong commitment to Customer Service and a focus on innovation." "This announcement of non ...
A pilot guiding a WestJet flight into Deer Lake Regional Airport reported interference from a laser light from the ground below last Saturday morning. According to an occurrence summary posted on the Civil Aviation Daily Occurrence Reporting System ...
Air Canada blamed the shortfall on lower than anticipated capacity growth and higher non-cash depreciation expenses, as well as “cost increases not anticipated at the time related to the airline's investment in initiatives focused on improving customer ...
Sunny Leong was waiting to board a WestJet flight at the Saskatoon airport Sunday afternoon when an airline employee made an announcement over the intercom that shocked everyone in the room. “I don't know to explain this (but) this is not exactly like ...
The International Association of Machinists and Aerospace Workers (IAMAW) is working to organize mechanics and Customer Service agents, while Unifor is trying to certify call centre and other front-line Customer Service workers. All of the unions have ...
On Tuesday, Ottawa announced rules that could make it easier for airlines to form joint ventures and attract foreign investment. WestJet shares advanced 2 per cent on the news, although the stock gave up those gains on Wednesday. Nevertheless, at least ...
To celebrate 21 years in business, and 12 of shuttling Canadians to Las Vegas, air carrier WestJet decided to give passengers on one flight access to a special game of chance—a giant spiraling light show lottery visible from 12,000 feet in the air ...
In a month where it seems like more and more airline customers in the news are cranky, if not downright angry, Canada's WestJet tried something novel to thank a plane full of passengers and celebrate the company's 21st year in business. Because WestJet ...
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Through this partnership, Destination Canada and WestJet will align marketing strategies in shared international markets. This will combine WestJet's continuing expansion of air access with Destination Canada's marketing efforts, to grow Canada's ...
The company is also pushing to lower costs across its operations, with plans to add another row of seats to its to its existing 737-700s and 800s, and to shift more Customer Service online and away from call centres. WestJet's expansion plans come as ...
A woman from Thunder Bay, Ont., is frustrated after booking a flight to Florida, and then finding out she cannot take her 10-year-old chihuahua, Princess Diablo, with her. Ravyn Malanych is scheduled to leave Thunder Bay on Thursday morning, to travel ...
Calgary Apr 22 (IBNS/NITN): Calgary based West Jet Airlines is going to introduce a low cost carrier in Canadian market by the end of 2017, reports said. Announcing this, Chief Executive of the company Gregor Saretsky said that the airline industry has ...
WestJet has hired former Southwest Airlines chief technology officer Craig Maccubbin as EVP and chief information officer. Maccubbin, who has been with Southwest since 2013, will help lead "an ongoing technology transformation at WestJet" as the ...
CALGARY — WestJet says early results of an investigation into an ice chunk that crashed through a Calgary home indicate one of its planes is to blame. Airline spokeswoman Lauren Stewart said in an email that a preliminary investigation has concluded ...
Leave it to a WestJet pilot to feed hungry Air Canada passengers. Air Canada is apologizing to passengers who found themselves rerouted late at night to Fredericton with nothing to eat — that is, until the rival pilot stepped in to buy them pizza.
WestJet remains “bullish” on its recently launched strategy of flying big widebody jets, the CEO of the Canadian low-cost carrier said Tuesday. Gregg Saretsky acknowledged during the company's quarterly earnings call that WestJet's new widebody ...
WestJet today announced it will become the first Canadian carrier featuring non-stop service between Calgary International Airport (YYC) and Nashville's Metropolitan Nashville Airport (BNA). The twice-weekly route starts May 4. "WestJet continues to ...
WestJet spokeswoman Lauren Stewart said the airline would give full refunds to anyone affected by the U.S. executive order. It did not say which country the passenger had come from. U.S. President Donald Trump on Friday signed a sweeping executive ...
WestJet, the Canadian low-cost carrier, is revamping its fare bundles and change fees effective Jan. 17. In announcing the changes, WestJet emphasized that it is not changing travel agent commission rates. “Our travel agent partners contribute greatly ...
WestJet CEO Gregg Saretsky is speaking out about his company's frustrations with the new $2 billion terminal at the Calgary International Airport, warning passengers put off by long walking distances and inconvenient connections may soon avoid ...
On May 3 of this year a wildfire made its way through Fort McMurray, Alberta, Canada demolishing over 2,400 homes. The community is still grappling with the devastation caused by the wildfire, which is why WestJet choose Fort McMurray and its residents ...
Fort McMurray wildfire victims got a warm nod from Westjet as the company centred its Christmas marketing campaign around the fire-ravaged town. The annual campaign that has, in past years, been aimed at mass acts of giving — from 12,000 mini miracles ...
Ontario's new law banning loyalty programs from slapping an expiry date on points will benefit many consumers, not just Air Miles collectors. Starbucks has already said its rewards program will no longer have an expiry policy in Ontario, and other ...
After an ongoing coffee war, McDonald's Canada has finally won: WestJet, a Calgary, Canada-based airline, will start serving the chain's coffee on its flights. "The collaboration between our two caring brands is a perfect pairing, as McCafé's values ...
We are proud to be Canada's highest-rated airline for Customer Service, powered by an award-winning culture of care and recognized as one of the country's top employers. We offer scheduled service to more than 100 destinations in North America, Central ...
TORONTO — A WestJet flight from London to Toronto carrying 250 passengers and nine crew members was diverted to Greenland because of a mechanical issue. WestJet spokesman Robert Palmer said Tuesday that the Boeing 767 landed without incident.
A pilot taxis a Westjet Boeing 737-700 plane to a gate after arriving at Vancouver International Airport in Richmond, B.C., on Monday, February 3, 2014. THE CANADIAN PRESS/Darryl Dyck. What is this? Sponsored content is written by Global News ...
CALGARY — Air Canada and WestJet are facing a potential class action lawsuit after imposing checked baggage fees only days apart. The proposed class action alleges that the two airlines colluded to impose the fees and have unjustly enriched themselves ...
