Read the reviews below to see the experience other people have had when dealing with customer service from SingTel.
Dear Sir,
I contacted SingTel service and also wrote in on feedback on 4 October. I received a automated response saying that I will receive a reply from SingTel within 3 working days. It has been 1 month since and I have not received a reply. I hope SingTel CEO is aware of this irresponsible situation.
Hello singtel
My family including of me, my parents and grandparent have been under your contracts for over a decade.
In the past, I was under the MIO tv programme which I had absolutely no problems with and the wifi worked perfectly well.
When I moved to my new place with my parents, we were told that we had to pay $200+ to install a fibre broadband thing. Apparently, it was said to speed up the internet connection.
Ever since the modem for fibre broadband was installed, THERE IS ABSOLUTELY NO CONNECTION OR CLOSE TO ZERO. I can barely read and reply emails via my computer and laptop.
I can not use the internet for whatsapp, facebook and all UNLESS i turn on my mobile data. WHICH IS NOT UNLIMITED.
In this case, I am the one to pay for the charges that occur for overuse of my mobile data. THIS IS ONLY BECAUSE I CANNOT USE MY WIFI.
Are you going to compensate and say, oh we'll cover the charges cause during the period the modem was down. OF COURSE NOT.
I called customer service today. Was told to call 1688. So I did. Was repeatedly told by the officer that I needed my parents NRIC number and get them on the phone else they could not find the modem.
My parents are out of town for business. What if by chance my parents passed on during then ? What would happen to the wifi? STAY THE CRAPPY WAY ?
Utterly disgusted and irked by the way you work singtel. All you seem to care about is sucking up money like hungry ghosts lurking around and not giving back what your consumers PAY for. We don't even expect free gifts, discounts and all. All we expect is for the things we paid for to be working and functioning the way they should be.
I'm so overjoyed my contract is coming to an end. Will definitely be making the switch to some other brand with CHEAPER and more efficient services.
To all others, please don't be conned by all the fibre broadband faster internet RUBBISH. It's all bull crap and fabricated lies for singtel to eat more of your money.
Lastly, customer service is bad, faulty modems, i don't know what you are planning to do with your company :) All I can say is good luck if you're gonna keep up with this service.
I have been a loyal SingTel user for more than 5 years and I am a on Flexi Prestige plan, the highest plan that SingTel has. I have 4 lines with you under my line and I too have my Fiber and MioTV. All these services under SingTel.
However, I am utterly disappointed that as a loyal more than 5 years SingTel user whom is using all your services (Mobile, Boardband and MioTV) and my average monthly spending is definately more than $500. I got a shock that my red pretige voucher for this year is only $170. This is totally different from what was published in your website.
In your website, it says that a Red Prestige handset voucher of up to $550 every 12 months, when you meet the following criteria:
â?? Minimum eligible average bill spend of $250 & above for the last 12 months.
â?? Holds an active SingTel Mobile, home broadband or Mio TV service for at least 1 year.
My spending is doubled of what you have advertised and yet my voucher is less than your so call $550.
To make things worse, I got a call back from your 1688 customer service on this matter, Jack, Senior Customer care officer, from Mobile General Enquries. He don't understand my point and just kept telling me it's company policy and make no effort in claiming me down. His 2nd call to me on the same day is just to inform me how much pentalty I need to pay if I will to break my 2 year contract.
As a loyal VIP customer, I don't felt valued by SingTel. Is this a wake up call for me to go to other operator whom is offering the same or maybe better services than SingTel?
This was going to be a complaint about Singtel but has turned into a compliment for the follow up action I received. On moving apartments I was told it would take five working days to transfer my Singtel account. I had a rather heated discussion about the time needed as I need my home computer line for my buisness and felt five days was ludicrious to merely turn on a switch!!! The lady customer service officer whose name I heard as "Maernn", though I know I am not spelling this correctly, handled my complaint with patience and courtesy and said she would do her best to speed up the connection. To my suprise I was called up the following day to be told an engineer would call that day to connect the service. He turned up at the appointed time and connected my commputer and phoneline. Thank you Maernn. Chris Fenney
I was recently charged 500 dollars extra on my mobile bill. Upon checking the bill, I noticed that v019 calls were wrongly put under IDD charges. Upon contacting customer services, they admitted that there was a fault in their system and advised me to manually dial "019" every time I make an international call.
But they only agreed to waive half of the amount wrongly charged..... Makes me feel disappointed and anguished...BEWRE everyone!
I have been receiving Emails from powermeg.singnet.com.sg telling me to reply my Email Password and DOB to confirm that I have been using this Email and it is active. If I don't reply the information, It would mean that my Email in inactive and will be shut down. Have been trying to CALL IN but I dun have time to wait so long.
Dear Sirs,
I gathered from the December 2011 bill from SingTel for my Mio Home service sent to me recently that I was billed for “12 mths Easy Pack Jingxuan”.
I called your service hotline 1668, your customer service personnel advised that I signed up the package through the phone with your marketing promoter.
I recall I received a call from your promoter sometimes in late 2011, the conversation was brief, my understanding from the promoter was that I was given a free viewing of some of the channels for certain period as part of the loyalty incentive, since it is free, I accepted. I recall I did check with him my understanding and no recollection of any terms and conditions were being mentioned to me.
I explained it to the customer service personnel on my situation, he insisted that if I were to cancel the package, I would have to pay for the penalty of the full contractual term. I feel I was being cheated and was unduly forced into buying something that I have had no intention to procure.
To no avail, I therefore write in to you for further understanding of such new and I believe an aggressive marketing gimmick that upset your loyal customer intensely:
1. Can a contract to bind consumer entered into verbally through phone?
2. Is it reasonable to bind the consumer with just 2+ minutes of such marketing selling style over telephone and claim later that the contract is duly endorsed by the consumer? A onus package comes with, l believe, a lengthy list of terms and conditions that binds the consumer who is kept in the dark. I am until now not aware of any of such T&C although learnt a bit about it from your customer service personnel yesterday.
3. Notwithstanding if above 2 questions are “acceptable”, should a written contract be reasonably issued to the consumer (for the sake of acknowledgement by the consumer) as a follow up to ensure this is in agreement before the consumer is bound to it? I believe this is a given commercial practice in general, isn’t it prudent and fair? Even if no formal contract be sent over to the consumer, a simple gesture such a SMS, email be sent to the consumer as a least courtesy action be initiated?
I would greatly appreciate your kind response ASAP and sincerely ask for resolving the situation in the most amicably manner.
Kind regards
HHT
dEAR Singtel,
On 3 Nov I received a singnet exStream application confirmation giving date of activation as 15 Dec. I called 1688 to change date as I will be out of town. 1688 had no alternative date available before my departure. I asked for date in January after my return, and was told Jan schedule not out yet. I needed to call early jan to book date.
On 11 Nov I wrote to singtel requesting for post Chinese New Year date as I would still be away early January. Iwaited for acknowledgement. None came.
29 Nov, I got call verifying my details to confirm 15 Dec activation. I asked what happened to my letter seeking change of appointment. Caller replied he was third party and not up dated, and advised I call 1688. I called, held on 25 minutes, heard many apologies, promotions but got no customer care service. In desperation I called 1800-738330 and didn't reach any human voice. Has Singtel fully automated itself out of service? Who will read, respond to this? wok
i avail of the homebroad band mio tv services,,the staff make the appointment that the installation of my home broadband is on 14 of September at around 4 to 6 pm..those hours are past and they don't appear in my house..around 7 pm staff called me informing the the installer are lost because he said that he got the wrong # of my tel # and address.he confirm my address is correct and my tel # is also correct.also saying that he would ask her man to install it for me,,around 8 pm installation services called me saying that the sing tel gave them the wrong address.how could it be happen where in fact i receive a letter from sing-net and i am using that address for my monthly subscription bill.and eventually they don turn up..what a lousy service they gave..i am very disappoint with the service that they gave..they just make there costumer wait in vain.and turn it up when they want..i hope it will no happen to you guys...
Your service provider , Abilash served us well . He was very knowledgeable about the product. He came promptly and was very polite n patience. We are very happy with his service and attidude. He even went the extra mile by getting for us a new phone set n had it deliver to our house in a jiffy! We needed it for the new line which we just installed. Wow I'm very impressed!! His action is to be commended ! Thanks a lot Abilash! Fr: Francis, Bryan n Lydia Sta Maria
